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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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The sizing guide the provide is useless. I checked my sizes again the size guide they have in US sizes and ordered three tops in three different sizes. None of the tops fit. I have checked the measurements on the tops to the size guide they keep quoting and they don't match either. I think they need to quality check their Chinese suppliers. £27.79 paid £13.07 refund offered. Plus I get to keep three tops that are useless.
This is the worst customer service i have ever encountered... the phone number does not work you must submit a request on everything. Ordered 4/30/17, got 1 shipment in wrong size but kept it and gave it away--got 2nd shipment a couple of days later--did not open package--sent back within 10 days.
8/9/17 Still fighting to get $ back from a returned order.
Never order from this company.---OVERALL RATING--BIG FAT ZERO 0
Dear Sandra,
Thank you for your important feedback.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent the email via our ticket system. Please kindly check it and reply to us.
Thank you so much for your patience.
Dresslily Customer Support Team
Ordered, received confirmation email with tracking info... IN CHINESE!
Customer support email is no good, worried. I will assume it will, if ever received, be poor quality as well. DO NOT ORDER FROM THIS COMPANY!
Dear Kathleen,
Thank you for notifying us of your complaint.
We are really sorry that our service did not meet your expectations.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
We have messaged you regarding your case. Please login to your account to reply to us.
Dresslily Customer Support Team
Never received my order for over a month and still waiting. Unreliable and can't be trusted, no reply to email query.
Dear Vincent,
We are really sorry that you did not receive your order.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
For this issue, we have contacted you by email with solution, please check and reply us.
We are awaiting your response.
Dresslily Customer Support Team
Returns you only get 30% of your money back and they ignore emails about canceling orders.
This company sucks.
Dear Debbie,
We are really sorry that our service did not meet your expectation.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
For your issue, we have sent the email about the solution via our ticket system. Please kindly check it and reply to us.
Thank you.
Dresslily Customer Support Team
My sister-in-law always has huge dinner parties over the holidays. These cute place settings will be a hit with adults and kids!
I've ordered almost 100.00 worth of product - didn't read reviews until alter placing the order. I went to my account and it shows it was shipped, went to track it and only a label was printed. I put in a ticket and now have received another tracking number... Went to track the order again and only shows that the label was made again. Fed ex has not picked up the order or they haven't sent the order to fedex yet. I hope that this isn't a scam - order was placed three weeks ago - I will report back on this site if I ever receive my order. I am beginning to wonder if the positive posts are true posts or scams as well. This is very disappointing! I have registered with fed ex to be notified upon any movement of this order. I will continue to notify this company if again I don't see shipment on the order... I am really scared I've been scammed.
Dear Carol,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please kindly indicate your correct order number to our support center so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
Ordered what looked to be affordable dress with free delivery. Delivered to my aged, disabled mother who was charged $25 by courier. Turned affordable into unaffordable and i feel totally taken in. Soo pissed off with this company. Keep away from here!
Dear Teeya,
We regret to hear that you have had to pay import tax.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
Dresslily Customer Support Team
I have made 3 purchases and have had problems with all 3 orders. Their sizing is not consistent. On this last order, I purchased 3 dresses in size 2X. One dress fit perfect. The other 2 were to big. I laid the dresses out and measured them at the waistline. The dress that fit measured 16" across. The 2 that are to large measured 17 5/8" across and 18" across the waist. Every single order has had this problem. They tell me they will ship me the correct size, but it never happens.
Dear Cynthia,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I am not the one to come on these websites to complain because I am a very strong believer of "benefit of the doubt". But I felt if I knew this before, I wouldn't have ordered from this website. I chose the option if delivery in 10-25 business days, and when it first didn't come, I opened up a ticket on their website and explained my problem. Yes, at first they were very kind about it, but for every question I asked they had they same response -
Q: On your website it says my Order has been received, it hasn't. Where is it?
A: We are sorry. We are responsible for you and your package. Check to see if it is at your local mailing building.
Q: How would I go about getting a refund? I checked and it wasn't there.
A: We are sorry. Rest assured we are responsible for you and your package.
Q: I understand but I still would like a refund.
A: You placed your order on 05/27/2017, therefore contact us on 07/26/2017. We will offer you an solution then.
It is now the 7/28 and I am still waiting for an solution and refund. I am not over exaggerating, I copied pasted most of this. Yes they are cheap, but the cost is usually not only for the product, but the service. Doesn't get worse then this. I am suggesting Romwe instead. Under stand I picked 10-25 day shipping.
Dear Esha,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via a ticket. Please kindly reply to us there.
We are awaiting your response,
Dresslily Customer Support Team
They only sent one of the three items that I ordered and then refused to rectify the situation. They said there records show all three items were sent and it was no longer their issue. Do not use this company.
Dear Marideth,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
According to the tracking website, your remaining two items have been delivered.
For more details, please kindly refer to our message in ticket center.
Thank you for your cooperation.
Dresslily Customer Support Team
If I could give this site a 0, I would. STILL waiting going on 3 months for an item, was told they can't do anything until I wait some more then they offer to ship it again, doesn't even offer better shipping or a coupon off or ANYTHING at all. I basically got a "You have to wait another 10-25 days" completely ridiculous. Horrible.
Dear Taylor,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I wasn't expecting dazzling, but at least usable would have been nice. Shirts fell apart, shoes lasted 8 days
Dear Dawn,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please kindly tell us your order number to our support center. We will check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered three XXXL shirts from DressLily and the resulting shirts were too small to fit a child. I'm researching how to contact the Chinese Consulate to report how badly Dresslily.com represents their country and their lack of quality control. Companies like Dresslily have made China the scam center of the world. They should be investigated by their government. Order #LL**************
Dear Theodore,
Thank you for your feedback.
You ordered on July 14th and we have shipped out your order on July 16th.
For the shipping method you have chosen, the shipping time is 8-15 business days.
We have sent the shipping information to you via our ticket center.
Please kindly log in your account and check it.
Thank you for your support.
Dresslily Customer Support Team
I should have ready these reviews before I ordered also when it told me it could take up to 15 business days to arrive I knew there was a problem. I have not received 2 shirts from this company and they are not very helpful! Don't order from this place unless u want to give them your money and receive nothing in return. HORRIBLE CUSTOMER SERVICE
Dear Kayli,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
According to the tracking website, your package has been delivered on July 1st.
For more details, please check our message in our ticket center.
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered a dress it was very beautiful just like the image, the styles was just what I wanted, however it was thin which caused it to be see through but I got contacted customer service for a return and the customer service solved my issue professionally.
Please do not order from this company anything on here Is Not What It Seems if you are reading reviews upon this company please take heave do not order any wigs they not look like picture and describe whether they are synthetic or human
Dear Customer,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Dresslily Customer Support Team
I love the prints they have and now that they show the US equivalent sizes I am sure I am getting the right size. I have never had any problems and have ordered multiple times. They provide answer questions and help fix any problems. Like the first order I made I had ordered the wrong size, I asked if they change the size to the remaining items in the order and it was done promptly. I have recommended them to others. I will continue to do business with them.
I have been waiting for 1 1/2 months for my dress. Keep saying it's on the way REALLY! Poor service! Don't order from them!
Dear Susan,
Thank you for your feedback.
Please kindly note that the shipping time depends on the shipping method.
Kindly indicate us the correct order number to our support center so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
I see items I want, I order two sizes larger and they are still too small. Pictures are deceiving. Don't order from them
Dear Fran,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joanne,
We are sorry that you are experiencing issues.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have contacted you via our Support Center. Please reply to us there.
Thank you for your understanding
Dresslily Customer Support Team