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So, after ordering a new bass for my son, to be shipped to Maryland, we anxiously awaited the arrival excited to see it. Being it was a surprise it was tracked accordingly. Upon arrival and my sons return home, he found the brand new bass guitar sitting on the side walk soaked with water and the bass damaged due to the water. UPS had left it out in the rain.
Scared of the expected response from Guitar Friend "It's not our fault, file a claim with UPS." They instead addressed the issue, shipped a new one for return of the damaged one and we are all happy. Robert Jackson was amazing! He took that horror away and made it right. I HIGHLY recommend them as well will purchase from them again in the future. Thank you for doing the RIGHT thing to keep us all happy.
Ordered, received confirmation email with tracking info... IN CHINESE!
Customer support email is no good, worried. I will assume it will, if ever received, be poor quality as well. DO NOT ORDER FROM THIS COMPANY!
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Dear Kathleen,
Thank you for notifying us of your complaint.
We are really sorry that our service did not meet your expectations.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
We have messaged you regarding your case. Please login to your account to reply to us.
Dresslily Customer Support Team