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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Georgia
1 review
2 helpful votes
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Worst 45$ I spent for a human hair wig. I threw it away because one should never have a bad wig. On top of it I had to wait almost a month for it. It was bulky. Oh did I mention it smelled like fish when I got it.

Date of experience: July 24, 2017
CustomerService R. DressLily Rep
over a year old

Dear Christina,

We are sorry to hear that you were not satisfied with your order.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.

Please check your account and reply to the ticket we have sent you about your issue.

We are always happy to assist you,

Dresslily Customer Support Team

Wisconsin
1 review
0 helpful votes
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Remarkable response
July 25, 2017

I had previously rated this company poorly due to a lack of response on a item that was shipped but never arrived. Since then, they have replied in a timely manner, and have re- shipped another shirt, plus refunded my money. I will see now whether or not it arrives, but am impressed with their desire to make it right.

Date of experience: July 24, 2017
CustomerService R. DressLily Rep
over a year old

Dear Bob,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have offered solutions to you regarding your order via ticket.
Please log in your account and check it.

Thank you for your cooperation.

Dresslily Customer Support Team

Wisconsin
7 reviews
13 helpful votes
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The 3 times I have ordered form DressLily, garments didn't stand out, my items not made in excellent countries of textile origins: Malaysia, India, Vietnam, US, etc. Returns handled well. Merchandise quality didn't match other sites I use.

Date of experience: July 24, 2017
Missouri
1 review
4 helpful votes
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Cheap merchandise, and the sizes don't correspond to the measurements they have listed. They won't return their defective merchandise and their customer service is awful.

Date of experience: July 22, 2017
CustomerService R. DressLily Rep
over a year old

Dear Gail,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

Please refer to the message we have sent you via our Support Center, with a solution to your issue.

We look forward to hearing your reply,

Dresslily Customer Support Team

Delaware
1 review
6 helpful votes
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Wow - this company is a fraud! They not only take your money and do not deliver the order; the ignore your contacts/request/emails about the issue. They also use debit cards to charge people as ACH transactions. The result? You can't dispute the transaction. I will pursue this to the fullest extent I can though; I am through being nice about it.

Date of experience: July 21, 2017
CustomerService R. DressLily Rep
over a year old

Dear Michael,

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

For your issue, we did reply to you in our ticket center on May 30th. Please kindly log in your account and check it.

Thank you for your cooperation.

Dresslily Customer Support Team

Ecuador
1 review
1 helpful vote
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Good perfect purchase
July 20, 2017

Perfect dresslyli good experience is very serious this shop my order arrived and I liked the quality of the product
Thank you

Date of experience: July 20, 2017
Minnesota
1 review
1 helpful vote
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I have ordered from Dresslily several times and been happy with all my purchases. Prices are good and they have So many styles and things to choose from.

Date of experience: July 19, 2017
France
1 review
1 helpful vote
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Perfect
July 19, 2017

Très bonne qualité correspond exactement a la photo a recommander
Expédition très rapide et soignée je recommande se site pour son professionnalisme merci beaucoup

Date of experience: July 19, 2017
Italy
4 reviews
3 helpful votes
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I ordered three or four times, I like VERY much their stuff, it's original and difficult to find elsewhere. I also think their customer service is great, they helped me with a mistake (MY mistake) in order I had had sent, to my complete satisfaction. Shipping is not particularly fast, but it's free, so it's ok!

Date of experience: July 19, 2017
North Carolina
1 review
0 helpful votes
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Nice Product, Slow Delivery
July 19, 2017

I like the shirt I order. It is a good value for the cost and it fits well. The delivery is slower than expected.

Date of experience: July 19, 2017
Kansas
2 reviews
39 helpful votes
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Very high quality
July 19, 2017

I love Dresslily. I have purchased clothing and jewelry from them and have been satisfied with my purchases. Shipping can sometimes take a bit but as long as you are not looking for something instantaneously, things are good. They are in china and most girls from China are smaller than Americans, just keep that in mind when you buy clothing. It is a fact, not a negative. I especially love my bangle watch... It looks like a bracelet but in fact is a watch

Date of experience: July 19, 2017
TT
1 review
1 helpful vote
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RAPID RESPONSE
July 18, 2017

I made an error on the size of one of the items I ordered. I contacted support via the chat link and the correct size was immediately inputted. A rapid response indeed!

Date of experience: July 17, 2017
Colorado
1 review
1 helpful vote
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Here they go again
July 19, 2017

I have spent a lot of money, and had many orders with dresslily.com, and in the past have had real issues convincing them, for example, that two dresses really did not come, and I wanted my money back (they had a shortage of my size and never sent at all). I wrote at least twenty-five emails explaining that I had the shipping list with weight proof on my mailing package. Anyhow. This is the first time I needed to send three items back, all from same order (Easy right?!); well, they play the dumb card, and redundantly say; " what is the sku number of items, and bla bla bla bla" truly hate their organization. I have forgiven them too many times for their dumb act, but this is enough, about three time too much. Long gone. I like ebay and amazon; they just authorize the item(s) to come back. But lilly.com love knock out drag outs.
Christy
August 8,2017

Date of experience: July 17, 2017
Kentucky
1 review
1 helpful vote
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Love dresslilly
July 17, 2017

Their clothes are great and excellently priced! The process is a bit different but works great! They have an excellent variety.

Date of experience: July 17, 2017
Nevada
1 review
1 helpful vote
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Condition my order was recieved.
July 18, 2017

When I finally recieved my order two weeks after ordering. It arrived in a plastic envelope, which was fine. But when I opened that, there was another plastic bag with a soaking, dripping wet bathingsuit. Like someone went swimming in it and shipped it.

Date of experience: July 17, 2017
CustomerService R. DressLily Rep
over a year old

Dear Amarilice,

Thank you for your feedback.

We will submit this issue to our supervisor and the shipping company.
We will do our best to improve it.

Regarding your order, we have refunded the product cost to you. Please kindly check it in your account.

Thank you.

Dresslily Customer Support Team

California
1 review
0 helpful votes
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La talla me quedo muy bien pero en la parte de el pecho que do medio grande y me hace sentir incómoda porque no está completamente ajustado a mi cuerpo.

Date of experience: July 17, 2017
Kansas
4 reviews
1 helpful vote
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ID: T*******732. No satifsfaction! Order never arrived after two months! I advised them at one month and they said wait another. Bad experience.

Date of experience: July 14, 2017
Virginia
4 reviews
3 helpful votes
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Different
July 18, 2017

I have purchased some dresses. Very cheap looking material... very thin...

Date of experience: July 14, 2017
CustomerService R. DressLily Rep
over a year old

Dear Brenda,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

If there is any inquiry, please contact us on our support center.

Thank you.

Dresslily Customer Support Team

Arizona
1 review
4 helpful votes
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Sad, sad, sad.
July 15, 2017

I ordered 2,4th of July dresses on May 18,2017, it is now July 13, and still no dress and no communication. This is a complete scam.

Date of experience: July 13, 2017
CustomerService R. DressLily Rep
over a year old

Dear Linda,

We apologize for the inconvenience you have occurred.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have offered you a solution via ticket. Please kindly reply to us there.

We are awaiting your reply,

Dresslily Customer Support Team

Alabama
6 reviews
0 helpful votes
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This website has some unusual and vintage clothes but they are not sized for Americans. They are small; make sure you use the sizing chart and still order a size larger than it says. Refunds and exchanges are handled amiably but take some time.

Date of experience: July 12, 2017

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
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