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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Most horrible web ever. I ordered the product 2 months ago. Still waiting. I think this web is not real. I'm so disappointed ready to dispute the charges.
I really placed the order 2 months ago. They cannot even provide me with the US tracking number.
Most unreliable web.
Put a order in for three shirts, only two shirts come in, sizes of shirt a new born could only be the one to fit them, TRY TO CONTACT THEM FOR CREDIT FOR MISSING THIRD SHIRT IGNORING ME NO CREDIT TO MY VISA, HAS BEEN MONTHS NOW AND NO CREDIT,
BUYERS BEWARE THEY ARE JUST A BUNCH OF CROOKS TAKE YOUR MONEY AND WILL NOT ANSWER YOU AND THEY MAKE THEIR CONTACT US SO YOU CONNOT CONTACT THEM! CROOKS, CROOKS, CROOKS, CROOKS, THEIVES, DONT SHOP HERE IT TOO GOOD TO BE TRUE. CROOKS THANKS FACEBOOK FOR SUGGSETING THEM.
Dear Richard,
Thank you for your feedback.
Please kindly note that we did reply your message in our ticket center.
For your remaining item, we have canceled it as your require on May 8th and we have refunded the amount to your payment account.
For more details, we have resent a new message to you via ticket. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team
I ordered a shirt in may it is now July and I haven't received it. They say they shipped it but don't no whare it's at. Should of read reviews before I ordered from them. I will not be ordering again.
Dear Joann,
Thank you for your review.
Please kindly note that there is no international tracking number for the shipping method you have chosen, therefore, there is no online status for the package.
For more details, we have sent an email to you regarding your order with solution.
Please log in your account and reply us there.
Thank you for your understanding.
Dresslily Customer Support Team
Bought my favourite dress by far here, and even though I'm on a budget, it didn't cost a third of what I would've paid for it if need be! The fabric is sturdy, the design divine. I chose the slowest, but free(!) delivery option, so it took a few weeks to get here (from China!). It arrived neatly packaged, smelling fresh and undamaged, it was definitely worth the wait! I found a bow and nail polish to go with it no problem. If you're in a hurry, there are faster options for a fee. I just ordered a bunch more lovely clothes and unique jewellery for ridiculously low prices. Can't wait for them to get here.
I ordered the Adiors Medium Afro Curly Middle Part Synthetic wig from the Dresslily website and when it arrived I was not happy. The wig was extremely matted towards the root of the wig and the hair was tangled. As I was detangling the wig, I had noticed an excessive amount of shedding. No matter what I did, the wig kept tangling and I ended up having to throw it in the trash.
Dear Brittany,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I placed an order for 4 items on May 7,2017. It's been 2 months and I am still waiting for my 4th item. They keep telling me to wait, that the items were shipped from different warehouses, etc. and they won't give me my money back.
I am filing a claim against this company with PayPal. They should not let these crooks use their system.
Dear Elsa,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via ticket with solution. Please kindly reply us there.
Thank you for your cooperation.
Dresslily Customer Support Team
I bought a hair peice on march 8 2017. Dresslily recieved their payment on march 8,2017 and i have never received my order. I have e-mailed them several times and all they will say is it' 'it's in the mail'. Since it is now july5 i would assume it should be here by now. I will never shop there again and i suggest that y'al; watch out for them too. Thank you, rhonda dorsey. My # *******589 in case u need to contact me.
Dear Rhonda,
We appreciate your feedback.
For your issue, we have replied to you in the ticket center.
Unfortunately, you have offered the wrong address during check out.
It is customer's responsibility to offer the correct address during check out to ensure the successful delivery.
We have sent another email to you with solutions. Please kindly check it and reply to us.
We look forward to hearing from you there.
Dresslily Customer Support Team
I ordered three dresses according to the size chart specifications. When I got them they were nice but they didn't fit. I contacted the company to return them. After a few bumps in the transaction I was refunded my money. They asked that I donate the items instead of returning them. We had a flood back in October so I donated them to a family that lost everything. I am satisfied with the results.
Dear Jackie,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We can be contacted on our support center here https://www.dresslily.com/m-article-id-12.htm
Please call us during our office hours from MON-FRI 08:30 to 16:30 (GMT+8)
+(1)-855-222-1188 US & CANADA CUSTOMERS ONLY
+(001)-855-222-1188 INTERNATIONAL CUSTOMERS
We did offer solutions for your order in the ticket. Please kindly check it in your account and we are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
So happy to have found Dresslily. I have placed three orders for shirts in the last three months, very excited about the styles I have found! All fit beautifully and are easy to wash and comfortable. The sizing is accurate on the website, be sure to measure yourself and follow their sizing recommendations. Oh and by the way they have excellent customer service, needed to return one item, wrong style for my body type, no problem at all! Looking forward to trying their pants soon!
Ordered May 7th 2017 item was sent may 14 it is now July 4th and and still no swim suit! The tracking doesn't wk and they tell me to wait till July 17th then we will go from there if my item hasn't arrived to see what can be done That's dumb! Your site states 10-25 working days well it's been longer than that and I ordered from China all the time for my business and I assure you it doesn't take this long ever! I filed a claim with PayPal! This site needs to be shut down!
Dear Vanessa,
We apologize for the inconvenience you have occurred.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I placed an order of 4th of July shirts on June 22nd 2017. I paid for expedited shipping.
They said I would have it 3 to 6 days. It is July 3rd, mail
Dear Shea,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have sent an email to you regarding your order. Please log in your account and check it in "My tickets".
Best regards,
Dresslily Customer Support Team
The swimsuits are very poor quality and the sizing is a JOKE! The return policy or what they call a "warranty" policy is the biggest scam of all. Having to contact them to plead your case as to why you need to return the horrible quality ill fitting items just to be told they have "quality checks" and very "descriptive sizing charts" is pathetic. They really should be considered a scam.
Dear Nancy,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I'm a 2X. Ordered 4X. Fit my size 12 granddaughter! If you are going to do business in America GET THE SIZES Right!
Dear Debbie,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I placed an order with Dress Lily on November 27,2016, as of this date I haven't received product or a refund. I have repeatedly contacted this company and I am still not been satisfied. DO NOT BUY FROM DRESS LILY!
Dear Fred,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered solutions to you about your order in our ticket center. Please log in your account and reply us there.
Best regards,
Dresslily Customer Support Team
Trying to make a return is impossible. Their size chart does not match their sizes. I have sent two request to find out how I can return a item and never heard from them. There is no phone # to contact them which I was very surprised. DO NOT ORDER OR DO BUSINESS WITH THEM THEY ARE THE WORSE COMPANY I HAVE EVER DEALT WITH.
Dear Florence,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please call us during our office hours from MON-FRI 08:30 to 16:30 (GMT+8)
+(1)-855-222-1188 US & CANADA CUSTOMERS ONLY
+(001)-855-222-1188 INTERNATIONAL CUSTOMERS
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I ordered from them 2 months ago and never received my order place is a joke I even emailed them and they still have not got back to me. Don't order anything from this site! It's a scam thieves!
Dear Felicia,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
Your order was shipped on May 25th and it was delivered on June 3rd according to the tracking site.
For more details, please check the email we sent in our ticket center.
Thank you.
Dresslily Customer Support Team
This company is not at all what day appear to be. They are actually based out of China and none of their merchandise is as advertised. Anything you buy is guaranteed to take at least 30 days or more to arrive if it ever arrives at all which is in most cases it doesn't arrive ever. All of the clothing is about 10 times smaller than advertised. All of the colors and clothing or accessories are always going to be different than advertised. Once you realize you've been got and you no longer wish to do business with this company you're going to have to prove your case because they lie and scam and steal from everyone that does business with them. Please stay far away from this site no no matter how appealing it might look. Lastly be prepared for them to try to steal money from your account directly in the future because if you use your bank card they will absolutely still money out of your account. All I want more thing before I go if you want to actually buy any of this stuff but you don't want to deal with the hassle most of the time you can find all of this same merchandise on eBay by selecting us only sellers in the filter section you can have a better chance at actually getting what you're looking forward to purchasing and eBay is so much easier to work with then these pricks.
Dear Angel,
We apologize for the inconvenience you have occurred.
Dresslily provides very accurate product descriptions on all of our product pages.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
Ordered 2 dresses beginning of June 2017. Have not received anything cannot reach anyone! One dress is unavailable and I am to choose another item to replace it! I keep telling them I do not want another item credit my credit card! Nothing no response just the same email over and over! Scammers!
Dear Kyla,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
As the unavailable item, we did refund to your original payment account in the ticket.
For more details, please check our message in the ticket.
Best regards,
Dresslily Customer Support Team
Horrible quality wigs false advertisements. Fast shipping scam. I explain everything and more here.
https://youtu.be/LlhVFZ2ThiQ
Dear Yakima,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
Take forever to receive order, around 2 month, SCAM, horrible customer service, do not buy anything from them!
Dear Elena,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
For the shipping method you have chosen, the shipping time is 10-25 business days.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nini,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent an email to you with solutions about your order.
Please check it in your account.
Best regards,
Dresslily Customer Support Team