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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I ordered and paid for 3 shirts - ALSO PAID FOR EXPEDITED SHIPPING - 3-7 DAYS. It's been over 2 weeks and still nothing. When I wrote a ticket asking what happened they informed me my items were delivered. Well - now - they're still showing sitting in CHINA somewhere. Told them to refund my money and keep the shirts - STILL NOTHING. Also - when you try to track your item - the #'s aren't valid.
I ordered a dress atleast 5 weeks ago and still never received it. I keep putting in " tickets" with the same response that it's on the way!
Dear Candace,
We apologize for the inconvenience you have occurred.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I wish I would have done more research before ordering from DressLily. I ordered some swimsuits and paid for expedited shipping to receive them before leaving town (3-7 days according to their website). I contacted them when 7 days had passed and the package had not arrived. I was informed that they could not control shipping times and had no explanation for why they offer various shipping time frames. I got back into town, and found that the package still had not been delivered. I contacted the site and was informed that my "package had been destroyed" since I was not home to receive it. I checked the tracking ID and saw that it was actually returned to sender. They are now refusing to give me a refund and I am going through a Paypal dispute to get my money back. Beware of shopping on this website!
Dear Ashley,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Your package has been destroyed by the shipping agent as it was not collected in time.
For more details, we have sent an email to you with solutions in our ticket center.
Please log in your account and check it.
Best regards,
Dresslily Customer Support Team
My order was "shipped" 5/5, it is now 6/26 and has not arrived. I have contacted them twice, they will do nothing until July, REALLY? 2months is a normal delivery time for a shower curtain and bath rug?
Dear Kim,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered a swim suit and it says it was delivered on saturday june 24 2017. I waited all day that day and nothing was delivered. I tried calling them and they have a bank number thats not associated in any way with them. I tried tracking the order its saying the order number is not found. Im starting to think this site is a scam.
Dear Tashieka,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have sent an email to you in our ticket center. Please log in your account and check it.
We look forward to hearing from you there.
Dresslily Customer Support Team
I order 2 shirts back in early May. I purchased each for events that I had in mid June. It is now the 25th of June and I still don't have my order.
It took them less than 25 hours to take my money, but I sent in a request to customer service nearly a week ago with no response and I still don't know where my order is.
Tracking information isn't showing me anything, just that it has "shipped out"
Dear Lindsey,
We appreciate your feedback.
Please kindly note that the shipping time depends on the shipping method.
For the shipping method you have chosen, there is no tracking number available and the shipping time is 10-25 business days.
You contacted us on June 22nd and we did reply you at that date. Please log in your account and check it in your account of "My tickets".
We have resent another email to you regarding your order. Please reply us there.
Best regards,
Dresslily Customer Support Team
Suite à une publicité je me suis inscrite sur le site DressLily et en le visitant
J'ai trouvé qu'il y avait un choix énorme en matière de prêt à porter dont
Je suis fan et ce à des prix défiant toute concurrence.
J'ai donc passé une première commande et
J'ai été très agréablement surprise par la qualité des produits.
Pour être honnête, je pense que Dresslily fait un travail équitable pour m'obtenir nos commandes.
Leur site est facile à feuilleté avec des prix abordables. J'adore magasiner sur leur site.
Pour moi, la qualité des vêtements est parfaite. Si vous n'êtes pas pressé et que vous voulez
Acheter des vêtements intéressants à un prix raisonnable... Dresslily est le site idéal.
They are in China. Quality of clothing is cheap and terrible, and even though they say you can return within 30 days they have their website set up so it is impossible to do so. I just threw away $50.
Dear Toni,
We are sorry your order has not met your expectations.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply.
Dresslily Customer Support Team
Absolutely horrible experience! I bought a bathing suit back in March of 2017 it is almost July of 2017 and I still don't have my bathing suit. I got tracking information that was last updated April 26th. I contacted customer service and their response was to check my address, contact my postal office, check my mailbox, or talk to my family and neighbors. SERIOUSLY!?!?!? Do they really think after 3 months I haven't done any of those thimgs? They also told me that their items can't be tracked online... So why do they offer for you to pay for tracking and why did I receive tracking information until the end of April? I'm incredibly disgusted with this website, I will never order from them again
Dear Denise,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available.
Please kindly tell us your order number so that we can check it for you.
Thank you.
Dresslily Customer Support Team
I have ordered twice and both orders were a complete Disappointment! There was an item that I didn't receive in both orders. The sizes 2-3 sizes too small (example a 2XL fit like a Medium) and the quality was not as described. My last order was supposedly shipped on 5/10/17 & I still don't have it as of today.
I asked for a Refund the 1st time but they didn't do it, just gave me dresslily credit for the item I didn't receive. The other items that were too small I gave away to others because the return process is a pain in the neck. I requested a Refund again this time around as I've waited for 1.5 months and still don't have my item. The tracking # appears to be fake as nothing comes up under it.
Extremely disappointed in Dresslily!
Dear llya,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
This was my first time ordering from dresslily and now I am sincerely apprehensive regarding the validity of this website. So many bad/negative reviews. I ordered a swim dress on June 15,2017. It is now June 23,2017 and the item is still processing. I noticed it took less than 24hrs for them to bill me, but yet the shipping appears to be taking longer than it should. I will no longer have need for the item if not received by June 29,2017. So I will try and start the refund process then.
Dear Paulette,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
My wife ordered two dresses one for My Daughters Graduation and one for herself. Back around May 23,2017. They came the following week, but a PS is still too big for my Daughter, The one for my wife correct size Med but just looks wrong doesn't fit right! She ordered the correct size of dresses but both don't fit! We want out money back! Trying to contact customer support to get instruction on how to return is Fruitless! It took a day to keep entering her email account and kept saying invalid Email! How can That be when that's the Email she used when ordering! I altered the email slightly and got in, and they sent a Ticket # but THATS IT! They said wait 24 hrs and they will reply with instructions but never heard from them again! Keep trying to call the Number but always say sorry were off line! Trying to Chat same thing Off Line! Unable to get ANY response at all Still Invalid Email No matter which way it is typed in! Today marks 30 days since ordering... I know they just avoiding ALL contact to make refund! How can a company operate like this and expect to do good business and get repeat customers? I guess to them ONE TIME sale is all they care about! GREEDY company... all sales final NO MATTER WHAT! $50.00 down the drain! How to ever contact them is beyond me! FBN crappy company!
Dear Gemma,
Thank you for your feedback.
We regret that there is no phone call service on our website.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Regarding your issue, we did reply to you in the tickets center on June 9th.
Please log in your account and check them in "My tickets".
We have also sent an email to you via our ticket center with solutions. Please log in and check it.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I ordered 4 Tunics and having to return all four. The sizes are way smaller than indicated. Not happy about not being able to get a refund only store credit (wallet). I have read and reread the Terms and Conditions and it does not state that a refund will only be in "store credit".
Dear Laura,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have offered the solutions for you including return for refunding to your payment account.
For more details, please kindly log in your account and check it.
We look forward to hearing your reply there.
Dresslily Customer Support Team
Hey everyone, so as promised I'm back to report my experience. After reading all of the reviews I. Was. Terrified. But, Dress Lily provided a tracking number on the confirmation email, in which I was able to track my order all the way to my front door. I even received email alerts each time the package arrived at a transfer station. I placed my order on June 21 and 3 out of 4 items were delivered on July 3... just in time for the holiday! I'm happy to report I received my partial order with the items just as described/depicted on the Dress Lily website (correct size & color). I've even received compliments from friends and co-workers. It appears the 4th item was shipped separately and is in route through a different vendor. Mind you, these were all on sale or on clearance, so needless to say I'm very very pleased with my purchase. As always, I will return to let you all know when/if I receive my 4th and last item. Signed... even more optimistic.:-)
I have done orders in this webstor from long time
The items are very sheap and nice
The quality is very good
The costumer servise are very helpfull and polite
I have never find any problem making payment or refund
I really love this website
I ordered in March 2017. It shows that my items were shipped in April 2017. It is now June 2017 and still I have nothing! I paid to get a tracking number yet I'm unable to track my parcel! This is ridiculous! I don't mind waiting but I need to know till when. Have you just scammed me?
Dear Vuyokazi,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered an item 10 days ago. The item hasn't even shipped. I tried to cancel my order, but they say they have shipped it. I contacted Fed Ex, they told me Dresslily has printed a lable, but the item I purchased has not been delivered to Fed Ex to shop. So I guess Dresslily feels that printing a label and keeping the merchandise are the same as shipping? I have to contact my bank to request a refund.
Dear Nicole,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
Kindly note that once we ship out the package, the shipper will take a few days to update the status of package online.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
So slow shipping. I still don't have my order after a month and a half. No help from support. Never again!
Dear Elizabeth,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I really LOVE DessLily, so I am very confused to see so many negative reviews about shipping and customer service! If you read about shipping BEFORE you purchased... it plainly states it can take up to 45 days! (I have ordered MANY times and usually have received in as soon as 2wks but before 30days.) I also I checked the size chart before ordering and figured out the correct size to order! I did order a bra that didn't fit and they credited my account AND told me to donate the one I had! I have had problems, Once I did not receive an item by the 45th day and they resent! BUT they always responded to my emails within 2 days and been really nice and polite! I have never had any complaints about their customer service! SO, just know it may take a month to get your items... but it WILL BE WORTH THE WAIT!. They have really nice items and really great prices!
I order a shirt for the 4th July shirt on May 23.2017 it wasn't even ship till 6/08/2017. 18 days REALLY. So if it doesn't come in B4 the 4th it is useless to me till next yrs. NEVER will I buy anything from them cause of the 18 days to even get out of their warehouse. SLOW SLOW SLOW.
Dear Kathy,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carla,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have offered solutions for you in the ticket. Please kindly check it there.
Thank you for your support.
Dresslily Customer Support Team