Esha V.

I am not the one to come on these websites to complain because I am a very strong believer of "benefit of the doubt". But I felt if I knew this before, I wouldn't have ordered from this website. I chose the option if delivery in 10-25 business days, and when it first didn't come, I opened up a ticket on their website and explained my problem. Yes, at first they were very kind about it, but for every question I asked they had they same response -
Q: On your website it says my Order has been received, it hasn't. Where is it?
A: We are sorry. We are responsible for you and your package. Check to see if it is at your local mailing building.
Q: How would I go about getting a refund? I checked and it wasn't there.
A: We are sorry. Rest assured we are responsible for you and your package.
Q: I understand but I still would like a refund.
A: You placed your order on 05/27/2017, therefore contact us on 07/26/2017. We will offer you an solution then.
It is now the 7/28 and I am still waiting for an solution and refund. I am not over exaggerating, I copied pasted most of this. Yes they are cheap, but the cost is usually not only for the product, but the service. Doesn't get worse then this. I am suggesting Romwe instead. Under stand I picked 10-25 day shipping.