DresSale

Do not buy from them! The dresses they advertise are not what they send you. Like an idiot, I bought a wedding from them. It was supposed to be a custom measurement order & it still didn't fit. Which I'm sure was partly my fault. I've never measured myself for an article of clothing b/f. Other than that issue, the dress I received barely resembled the dress I had ordered. They refused to allow me to return it. Even after I followed all of their ridiculous instructions of their return investigation procedure. The only compensation they were willing to give me was 10% off my next purchase. As if I will ever buy from them again. Their website says dressale.com London, but it's really somewhere in China. Their customer service was the worst when I was attempting a return. Chatting with an online representative was close to impossible due to their inability to properly form a sentence in English, and to the fact that I was never allowed to chat with the same person. It was always a "Jewel" or "Ester", conviently opposite the service I received while placing my order. The dress was just awful. I never wore it, and ended up donating it away. Maybe some young girl will buy it as a Halloween costume. Luckily I paid for it with my credit card, and not my debit.

IF UNHAPPY WITH PURCHASE, AND WANT A REFUND, READ FOR SOLUTION: I bought a formal dress from Dressale.com for my son's wedding. The dress arrived stuffed in a bag, poorly sewn, crooked, falling apart, and a straight pin stuck in the waistband still. I sent several emails to the customer service for a full refund to which they said to have a local seamstress fix the dress, and they offered a discount on my next purchase (as if). I noticed the payment was processed through Pay Pay so I called their customer service at *******161, and was told as long as it is within 45 days from purchase I could file a claim. PayPal is giving them 10 days to resolve the issue, and if they do not PayPal will refund the money. CALL THEM

I ordered a custom made Mother of the Bride dress. It came on time but was 3" too small on the bust. There was also 1-1/2" of padding in the bust and no allowance made for this in the measurements, making the dress 4-1/2" too small. I wanted Dressale to take the dress back or refund my money. They told me (a) it was a small issue (b) take it to a tailor to fix (c) buy another dress and they will give me a $15 discount (d) buy another dress and they will give a 15% discount, all the way up to a 20% discount, (e) I measured incorrectly. In fact, I had a professional dress designer take my measurements to be absolutely sure of correct sizing. (f) if I send back, I will have to pay an additional 80% to have the dress remade plus all courier costs. Dressale will never answer the specific question you pose to them and just come back with "buy another dress and they will make it bigger". In fact, they harass you to buy another dress with a discount. They have never accepted responsibility for making the dress too small; told me it passed through QC, so it is the correct size. I am the one who is wrong.

I have forwarded this matter to Visa and they are pursuing, so long as you tell your bank within the 45 days after receiving the product, they will pursue on your behalf.

THIS SITE IS A RIP OFF. DO NOT SHOP HERE. THEY TAKE YOUR MONEY... THEY LIE ABOUT SHIPMENTS. THEY DO NOT PROVIDE CUSTOMER SERVICE FOR DAYS. THEN TELL YOU TO UNDERSTAND. THIS IS A WEDDING DRESS AND THEY SAY THAT THERE IS SOME SORT OF CHINESE FESTIVAL AND I NEED TO UNDERSTAND. IF THEY DIDN'T ALREADY HAVE OUR MONEY I WOULD CANCEL.

I am just absolutely flabergasted at the crap that they have the audacity to send
It is so different from the picture and so poorly made but they refuse to listen
They keep askingf or photos that even though I provided 14 that clearly show the issues they keep saying they are not getting the photos
They must subcontract their work because they say they want to see whose fault it is theirs or the dressmakers
Either there is a language problem or they are not prepared to do as the customer requests
I wll definitelt never use them again and will actively ensure no one else does! It is very heartbreaking

ZERO STARS! ORDER AT YOUR OWN RISK! I ordered a bolero (Amazing Short Sleeves Lace Bolero with Floral Motif) to go with my wedding gown and had to repeatedly contact customer service for a valid number to track the shipping (0000 is what I was given). If you have had to correspond with them, the language barrier is obvious and it unfortunately further exasperates miscommunication. I finally received my bolero, two sizes too big, cheaply made/does not look like the picture, with no tag to confirm sizing, and no invoice or packing slip to reference. I’m currently going back and forth with customer service requesting a return. Never again…

Well I had a Different Experience.
I ordered my dress on 12/18/14 and received it January 5,2015

THE DRESS IS FABULOUS!
THE Material is of High QUALITY!
It FIT BEAUTIFULLY!
I Love it and Can't wait to WEAR IT!
I would recommend you Site to Others!
THE PRICE was VERY VERY REASONABLE
The Turn AROUND time for Custom Made is UNBEATABLE!

DresSale promised us our dress would be here in time for our wedding. Ordered 2 months ahead of our wedding and used custom measurement options which cost more to ensure the dress would be right. DresSale sent us a dress less than HALF the size of the measurements sent. Dress was very pretty and if it was not made for a child, would have been great. Contacted DresSale and was asked to purchase another dress. We refused to purchase a second dress and after many emails they sent a second dress. This one was closer to the right size but still FAR from correct. Also they did not stitch it correctly and put some really horrible boarders on the dress that should not have been there. Very poor customer service and very poor quality workmanship. They want to send me a $15 refund on a $200 purchase for 'my trouble' since they missed our wedding date by several days. Missed the date, wrong dress, and they still think they are in the right to keep our money. Do yourself a favor and do not purchase from this company.

I truly wish I had found these reviews before placing my order with Dressale. I ordered not one - but three dresses and all are poorly made and a terrible fit, despite the detailed measurements they asked for and which I carefully gave to them. Before ordering I called and spoke to a man whose English was very understandable to me. He clearly stated that they have a 100% satisfaction guarantee and that any purchase would be accepted for a return and full refund if not satisfied. He LIED. Many of the complaints I see from other customers worst experiences are the same as mine. They refuse to take any accountability, they ask for photos to 'prove' that they have any ownership for the customer concerns. They are NOT willing to accept a return - especially NEVER would they refund any money - because" the dress is custom made and only will fit you". The dresses are ridiculous and I am out a LOT of money - AND I still need to go out and find a dress to wear! Robbery. I am one more person taken advantage of. I wish there was a way to warn others BEFORE they buy!

WANT TO THROW AWAY MONEY? Dress came WAY TO SMALL! Contacted dressale with tape measurement pictures of dress and aruged for WEEKS--finally a professional seamstress confirmed that their measurements were correct HOWEVER, they lined the dress with a no-stretch lining making the dress way too small. When I contacted dressale AGAIN, they basically told me I was out the $185 but would remake the dress for a 10% discount! Doing the math, that would make the dress over $325(with NO GUARANTEE that the new one would fit!)! THEIR PRICES ARE CHEAP BECAUSE THEIR SIZES ARE WRONG! You will end up with a dress that is useless unless you order TWO sizes bigger! (BE CAREFUL--ONE REVIEW SAID HER DRESS WAS TOO BIG!) I would NOT recommend this site to anyone unless you are a gambler and have money to throw away!