Sylvia T.

I am having an ongoing issue on the release of my funds and I have complied with their request for further proof of depositing funds, yet their system gave me a transaction record to state that the funds would be released August 21. I called customer service to escalate my issue to management. After asking them 4 times on how I would do this, they disconnected the chat line. So much for customer service.

I ordered a custom made Mother of the Bride dress. It came on time but was 3" too small on the bust. There was also 1-1/2" of padding in the bust and no allowance made for this in the measurements, making the dress 4-1/2" too small. I wanted Dressale to take the dress back or refund my money. They told me (a) it was a small issue (b) take it to a tailor to fix (c) buy another dress and they will give me a $15 discount (d) buy another dress and they will give a 15% discount, all the way up to a 20% discount, (e) I measured incorrectly. In fact, I had a professional dress designer take my measurements to be absolutely sure of correct sizing. (f) if I send back, I will have to pay an additional 80% to have the dress remade plus all courier costs. Dressale will never answer the specific question you pose to them and just come back with "buy another dress and they will make it bigger". In fact, they harass you to buy another dress with a discount. They have never accepted responsibility for making the dress too small; told me it passed through QC, so it is the correct size. I am the one who is wrong.

I have forwarded this matter to Visa and they are pursuing, so long as you tell your bank within the 45 days after receiving the product, they will pursue on your behalf.