DresSaleReviews 497

I am from USA and I was a bit sceptical about ordering my wedding dress from another country. But I read some reviews about dressale and took a chance. And I dont regret it at all. The service is excellent, I had many questions and dressale people answered them quickly and politely. After only one week and two days the dress came. I ordered it customed sized and it fits like a glove. The fabric feels expensive and luxourius. The dress is just amazing! I will tell all my friends about dressale! Thank you for making me the most important dress in my life!

I ordered a "mother of the bride" dress off of their website. I did not order custom, just a standard size. A week later I received an e mail that stated the dress would look only 60% like the picture. No other information. I contacted them and told them I could not buy a dress without knowing what it would look like. A week later they sent a polaroid of it supposedly "in process". It was awful. The picture only showed the top. God knows what the bottom looked like. I have been requesting a refund ever since. I get these broken english e mails telling me to pick another dress instead. I tell them I cannot take a chance on this happening again. My sons wedding was in a month. Now they say they will issue a refund but charge a restock fee. How do you restock something I cancelled and never got? I will be lucky if I get even half my money back. Buyer beware. The pictures are not what you will get. My dress is still on their web site.

DO NOT EVER ORDER FROM THIS COMPANY!
I ordered 2 pairs of shoes and 4 shawls. I measured my feet and ordered according to their size chart. They arrived, and the shoes we so tight i couldn't even keep them on for more than 30 seconds. The shawls were supposed to be silver, they were gray... and not even a flattering color of gray. After many back and forth emails they told me my pictures were "invalid". When I sent more, they still didn't care. Such poor customer service. Thank God I purchased using paypal, so I have a way to dispute it!

The dress came and it was horrible. Nothing like the picture. I realized that I had ordered the wrong color-but I could have lived with the shade if the dress had fit. The jacket on size 12 dress barely fit my size 4 daughter. Total Scam. Do not use this website. They will not make good on any of the dresses and because there are not return labels and they are in a foreign country-good luck. I threw $176.00 down the drain. Very angry.

This is the worst company ever! DO NOT ORDER ANYTHING! They have poor quality material plus its to expensive for what they give you. The dresses I ordered looked nothing like the pictures I mean nothing! If you have a big event plz don't order from here because it will be to late to look for another one since it takes them a long time to get you the dress. I had a event that was super important and was going crazy because I was stressing out since I did not like what I got at all. Worst company ever. When I got the dresses they were falling apart, i got a hold of them and they told me to send pictures i did then they said to e-mail them, I did and they kept me going in circles. NO GOOD!

Worst experience I've ever had. I bought my daughter's senior prom dress in plenty of time. The PROMISED on the phone and in email that it would be here at least a week before the prom for any possible alterations. We spent almost 200.00 When I saw bad reviews (after ordering) I called to check on the dress they told me it was going to be ready. When the dress did not arrive on the latest day promised, I contacted them. They said the dress wouldn't be ready for another two weeks, which would be AFTER the prom. I told them to go ahead and cancel the order and I would now have to go out a few days before prom to find a dress for my daughter. I even emailed a confirmation of the cancellation. Since they said the dress was not ready and it would take awhile to ship from CHINA, I gave them plenty of time to cancel. Well, guess what? Two weeks AFTER the prom arrived while I wasn't home. My husband didn't know what it was and signed for it. We NEVER opened it. I can not tell you how bad it went for the couple of months that I was trying to get them to pick up the package. They wanted me to pay the international shipping to get it back to China. I wanted them to pick it up/pay for it, since I had cancelled in plenty of time. I eventually worked out a deal with DHL, who shipped it back for free since it was still sealed in its original bag. ONLY to have the people at dressale to lie and say to me when they got the package back, that it smelled real strong of perfume and accused my daughter of wearing it to prom and sending it back! We had to buy a new dress because this one didn't even arrive until AFTER the prom. They literally lied to me and said since it smelled of perfume that they would not give me back my money. If you value your money and your insanity, don NOT BUY from this company. There is a reason why you see so many negative comments online for them. They also had some statement on their website that they had their name used and that they are not the same company that has all of these complaints. That is NOT true. It is the same company. I highly recommend you buy somewhere else.

I was a bit worried about the dresses getting here on time but they got here in 4 days. I am bowled over by how beautiful they are I can't wait to try mine on! The only thing I would suggest is that you tell customers in the USA that USA import duties may incur on top of the price I had to pay $30 for a 5 kilo parcel. I am so pleased, I would recommend you to anyone for a million dollar dress that won't break the bank thanks so much xoxo

NIGHTMARE! I ordered my dress several months early. I sent my measurements in and the company called me several times. The day came and went that my dress was suppose to arrive. I called repeatedly and the dress finally came five days before my wedding. They must have just t sent the dress not finished... it was missing huge gaps of lace and the dress wasn't even finished being sewed, It was also not the measurements that I gave them. The dress did not look like the dress I ordered. I had to pay someone $151,00 to try to fix it, but the dress still didn't fit. I had no money left to buy a dress and had to wear it. I complained trying to get some kind of refund. I sent pictures as they requested and they said they saw nothing wrong... Really... the dress was shredding apart and had gaps of lace missing. I have read a few good reviews. Those people do not know how lucky they are. I am sure if they ordered again they will have a nightmare on their hands. :(( (( Ordered dress first week in March 2013 and it came overnight express on May 28,2013. I was married on June 2,2013 Dressale.com

I ordered a dress and it was a mess. I have attached youtube link to show how bad it is. The company keeps telling me that have quality assurance and 100% satisfaction, but they do not. The dress is unwearable, but they keep telling me it is fine. Please watch my video to see that it is not. Two different seamstresses looked at the dress and one would not touch because of all the work that needed to be done. The other couldn't guaranteed anything, but said I was looking at $150 at a minimum for her to try to salvage the dress. The long blue ribbons going down the dress were uneven. One in particular was so bad, it stood out like a sore thumb in the front of the dress. The others made it look like uneven tentacles on the bottom of the dress. The seams around the waist were showing on one side, but not the other. There were "holes" in the dress that the seamstress noticed that I missed myself. The quality is so poor. This company did a very poor job. They have offered to give me 10% off my next purchase! I know I will NEVER purchase from them again. Then they told me that the dress is beautiful and wearable. It is not. Then they offered to reimburse me SOME money to have it altered. When I asked them to define SOME, they did not. I said I wanted to return the dress for full refund and asked for a prepaid shipping label, they said no and told me they would send me back 10%. After continually complaining, they offered me 20% refund. I am still waiting for 100% refund as they advertise 100% satisfaction guarantee, not 20% satisfaction.

https://www.youtube.com/watch?v=pLMQtbz8gOk

This company is really bad.
- Very important. This company is not a buy-off-the-rack company. You buy the item then you get phone calls about waist, length, etc. so getting the item within a couple days like most stores is not going to happen.
- Next, GOD forbid you give them any incorrect info. Good luck with the dress.
- Returns - Not gonna happen. You have to submit tickets, wait for responses, then they tell you to do everything over again and send to customer service and wait for a response. By that time your 7 days are up to return the item and they basically tell you tough luck.
- The dresses are nice but not worth the hassle.
- My issue was even after all the measuring, phone calls, etc. The dress was absolutely cut wrong. The right side had more material than the left. The seem down the back would not line up properly and the zipper would not close. I could understand if the dress was too short or too long, but unless you are the Hunchback of Notre Dame, the dress will not fit.
- Also, English is not their strongest suit.
- Save yourself time and trouble and go to a mall, store, or another on-line company, the dresses will cost about the same and if you have a problem with the item you can easily return it hassle-free, you won't get that at Dressale.

UPDATE:
06/19/2014 - After uploading the pictures of the dress, which is proven by their site ticket log, plus confirmation from their customer service department of receipt of pics a couple of weeks ago, now that I want a refund for the poorly made dress I get an email:

"Dear customer,
We have no history record of receiving your pics.
Sorry for that.
Gina"

Well, Gina, took a screen shot and have the e-mail replies, this company is HORRIBLE!

ONE STAR IS ONE TOO MANY. The dress I received is beautifully made; however, it is way too small. The sleeves are so small that I cannot pull the dress up to my shoulders. It is 3" shorter than what I ordered. The hips, waist, and bust measurements are several inches smaller than their size chart. They refuse to fix the dress or return my money. They say the dress measurements fit their size chart so "we obviously did not make a mistake." They offered to refund me $14... What am I supposed to do with that? They are extremely rude and unprofessional. I am disputing this with Discover card. The dress fits my 11 year old daughter. Too bad she is too young for a cocktail dress. DO NOT ORDER FROM DRESSALE.COM

Never, ever buy anything from this website! This people are not professionals at all. The product does not look the same as on the picture, as much as it looks elegant and modern on the picture, the dress I received very heavy and uncomfortable, looks very old fashion. I received the dress which is size smaller and does not fit. They are a big times lie to you, company do not follow the return policy rules, making you look like a full. They are refusing to return your money back. To order dress from them is wasting your time and money. I am very disappointed and mad. Do not trust to any good review about this company. This company is doing fraud to collect your money which they would never return you back. I can not believe this company is exist on the internet ripping onset people.
RY, 6/16/2014