DresSaleReviews 497

Two months ago, my friend had a very attractive prom dress, I asked her where she had bought it. She told me she bought from dressale, which was found when search in Google. I decided to try and ordered a prom dress from the site. It take little long time to receive it. But when I was wearing this dress I felt so elegant. I wore this dress to my brother's party and everyone kept saying how beautiful it was.The price was incredible, the quality was good as well as my friend's, well done, I would definitely order from dressale again.

STAY AWAY FROM THIS DRESSALE.COM THEY AR ERIP OFF! WHAT A WASTE, THEY ARE CHEATERS, THEY SEND ME THE WRONG COLOR OF MY DRESS AND THE DRESS WAS NOT ALL THE WAY STITCHED AND WHEN I TOLD THEM THEY SAID, FIX IT AT THE LOCAL STORE, CAN YOU IMAGINE HOW RIDICULOUS THAT COULD BE? PLUS THEY OFFER OFF ON NEXT PURCHASE, WHO WILL GO THROUGH THEM AFTER SUCH A BAD EXPERIENCE, THEY ARE CRAZY, SAVE YOURSELF SOMETIME, FORGET ABOUT REFUND, MY 200DOLLARS DOWN THE DRAIN, I EVEN OFFERD TO PAY SHIPPING, WANTED REFUND BUT DID NOT WORK!

The (Mother of the Groom) dress I ordered looked nothing like the picture. It also does not fit. The quality of the fabric was poor and the colour varied between the different fabrics. There was no beading as in the picture, just loads of sequins which made the dress look cheap and awful. The stitching was poor too. I also ordered a Jacket which I paid for, but did not receive. DresSale would not return my money for the jacket or even discuss any refund on return of the dress. I cannot even sell the dress as it has been made so badly. Ready for the rubbish bin. Very disappointing and a waste of money.

I was so disappointed with my dress. It looks so different from the picture and was poorly made. The color and fabric are so different. Things are uneven and sloppy. The customer service was disappointing. Obviously I was not happy... they first suggested that I take the dress to a tailor to get fixed... really? Then they offer a discount on my next purchase as if I I'm really going to make another purchase, and then they offer a $10 refund on a $100 dress. Unbelievable. I was accused of having too high expectations and looking for perfection... of course I am!

So ridiculous.

Do not order dresses of this website. They will send a poorly made replica of the dress you order, and when you address the sewing flaws and the poor quality, they will refuse to refund the money. On top of that they will attack your personality claiming that you want things to be too perfect. Very unethical and unprofessional, and the custom service really condescending. I am out $267. The dress looks cheap and is poorly made.

I ordered a custom wedding dress. The measurements I provided were spot on. By the time the dress arrived, I had actually lost some weight. I could not zip up the dress. When I measured it, the dress was made 2 1/2 inches too narrow in the hips. When I contacted the company about the problem, they refused to issue a refund or replace the dress, claiming it is standard for the finished dress to be an inch or so off. My dress was more than an inch off and they did not disclose this on their order page. Had I known I would have added that difference to my measurements. Their solution? To offer me first a discount on my next order, then a 10% refund. They also suggested I could take it to a local tailor "to have it fixed". Why should I do that at additional expense? I already ordered another dress from another company because I did not have time to go back and forth with this company. Don't order from them. They have unethical business practices and don't care about their customers. By the way, I am out over $250 for a dress I cannot wear. I will say the finished product was beautiful and well made, just the wrong size.

Do NOT, I repeat, do NOT order a DRESS (other things I got were very nice though) from this company. Made the mistake of ordering a custom made wedding dress. Went to a PROFESSIONAL tailor for my measurements as well. Got the dress and it is AWFUL! Ordered "champagne", got brown (not a big deal could live w/it though). They completely screwed up sewing it. It "fit" but, i can't wear it because of how it was sewn. When I put it on, it was uneven EVERYWHERE! It does not fall correctly, it is higher on the right side than the left, the lining makes it rise too high in the front, the "train" was sewn up which screwed up the back, etc. They didn't even include the "loops" for me to button the dress up! Also, even though I can easily do this, they didn't even "finish' it correctly (ie: clip hanging threads, trim up the lace, etc). Of course you can't "talk" to them so, I emailed them my complaints, sent them 48, yes 48, pictures of the errors and this is their response to me:
" Dear Customer,
Since we are custom made, there will exist the a little deviation, and that is unavoidable.
All the dresses on our website are not ready in stock and made in batches, it is normal that they are not 100% same with the pictures. There is also some difference between the fabrics in the pictures and the fabrics from our suppliers. Light effect and computer screen display enlarge the difference too.

As we are customer-made, all the dress is made according your requirement, Actually, the dress can not be second sold if return.
Jugding from your pic, there is not big problem of the dress. The embroidery arround the dress is by handmade and in high quality, if the dress size fit you well, it is perfect.

Best Regards
Esther Lin
Dressale Group"

Now, it looks like I am out all the $$ and they are going to do nothing

I ordered my Bridesmaids dresses from Dressale.com and it was the worst mistake that I ever made... I order the dresses in late April and they called to verify the order to get measurements for the dresses. Which really didn't make no sense to me because when I ordered the dresses I ordered the size dresses that I needed/wanted... The dresses did not get delivered me until June 5 and my wedding was June 14... NONE of the dresses fit my Bridesmaids... I said NONE OF THE DRESSES FIT MY BRIDESMAIDS... it was like the dresses were running two sizes smaller... I was able to get two of the largest dresses altered to a smaller size and the other dresses I wasn't able to to NOTHING with... when I requested a refund for the two dresses that I wasn't able to use... they wanted me to take pictures and measurements of the dresses again... I should not have to PROVE to a company that has been PAID IN FULL about their mistake and the BIG INCONVENIENCE that they caused me the BRIDE... my word should have been more than enough for them to REFUND my money for the two dresses... I could have asked for a refund for all the dresses since I had to find other dresses to fit my other Bridesmaids... the dresses didn't fit and could not be altered... I WILL NEVER ORDER ANYTHING FOR THIS COMPANY AGAIN... BE AWARE AND BE WARN... UNSATISFIED CUSTOMER.

Horrible. Tried to get details on the return policy. Was told it depends on a promotion table. I asked how many days do I have to return an item. They said "probably about half a month" I said "so 15 days for a return?" She said " yes or less days". What? So I asked what else is included in the return policy she's said " that's it"
I found the return policy on their site it says
"If you are going to exchange/return the product please make sure that they are in the original condition: unused, undamaged and in original package. We can't accept the exchange or return after your order has been shipped."
Wtf?