DreamWorldTravel

They will not issue e -ticket (purposely)even after payment been made and when airline cancelled flight dint offer assistance and neither refund. Did not even communicate about cancellation. Has to be named and shamed as it seems they have been operating like this for a long time without any challenge. They are frauding people by not issuing e-tickets so they dont have to comply with cancellation rule of the airlines..

Refund money requested for cancelled flight on July and not received refund so far 7 months.

One of my friend Same flight booked through other agency received 4 months back

Very disappointed and avoid booking through this agency. If any issue in travel you get hard time with this agency

After 6 months they came now saying have to charge £60 admin fee which charged by third party. Plus £35 admin fee of dwt ltd. Total £95 per ticket for cancelled flight without your fault. I have no idea how this third party came in middle suddenly so far I never heard of them and whom they.

It is total white collar rip-off to take your money. £95 per passenger

Bought a ticket on Dec 24,2021 and made payment via credit card immediately. Got a payment receipt from them and an itinerary from the airline. A couple of days later, I tried to retrieve the ticket on the airline's website only to see it was unavailable. I contacted the airline, was told payment was never remitted so my booking was cancelled. Was asked to followup with Dreamworld travel for payment. After several calls that went unanswered, mails unresponded, whatsapp and Instagram messages ignored, I got a travel ticket on January 10, more than 2 weeks after payment was made. Exactly 3 days after Dream world travel sent me the e-ticket, got a mail from the airline the flight has been cancelled. Contacted dream world travel with this update immediately and a refund was initiated since all other available ticket alternatives did not fit my schedule. This refund process was initiated on January 13,2022 and approved on January 17,2022 (See correspondence attached). According to the approval mail, I was supposed to receive my refund between 12-24 weeks. However, it's been 36 weeks and I am yet to get my refund. I have called and emailed to no avail. No response or feedback of any kind.
You do not want to do business with the organisation.
Avoid them at all cost.

"AVOID" This is a scam company making unreal imaginary bookings with no tickets.
This is a scam. Avoid being another subject to scammers.
"If you ignore this review, you carry your own responsibility for dealing with these scammers."

Booked our flight in10/2021 for July 2022. Received an email from this travel agency stating there is a problem and despite their efforts, my booking is cancelled!
Contacted Egypt Air to find that they have not even booked the flight in the first place, and the flight was cancelled automatically on 10/11/2021 as the travel agency has not booked the tickets till that deadline of the automatic cancellation. The booking was not completed and no tickets were issued.
They kept silent from November 2021 till mid-July 2022 to say your booking has been cancelled.

I wrongly chose them as their price was £100 less than the original price on the Egypt Air website. I really regret my choice of these scammers.

Total rip-off. This company needs to be shut down for public protection.

I booked flights through this company in October 2020. They missold me tickets from London to Australia via America. Due to Covid restrictions, that had been in place for over 6 months at the time of booking, we were unable to board the flight as not American citizens so not able to even transit. 9 months later we had to take them to court to get a refund. Now they have only refunded us partially. We are awaiting their response as to when the rest of our money will be paid. Small Claims judgement will have to be requested if they continue to mess us about. Shameful that they continue to be allowed to trade. So many people have been affected by their unethical practices.

AVOID this company. Once you buy a ticket with them you are in big trouble! I purchased my business flight ticket from them, over 2 years ago. Due to Covid my flights were cancelled by the airline. I ask for a date change so Dream World travel told me to pay more £500 on top of my business ticket price, for normal economy ticket! I did not want to do it, so I asked for a refund! Very rude customer service clerk, Hassan told me that I have to wait 6 months or longer for my money and pay £350 for their admin charge?
I warn you, never buy anything from them!

Dishonest and disreputable, suggest you avoid. In these uncertain times for travel, I would now only book with the airline. At least you then have a direct transactional relationship with the service provider. Just seems too easy for the agent to say that they cannot refund until they receive money from the airline, and you have no visibility on whether they have or have not received the money from the airline. After months of withheld refund, I now have to suspect that this mob are shady and not acting in good faith. I don't know who to raise the matter with. Do they have a regulator or a guarantor I can reach out to?

Hi guys,
Do not waste your time to run behind them, or waiting over the phone for hours and then listen to new lie. Long story short, they drag me 7 months with the same excuse, voucher or 14 days wait etc. then I Called my bank and claim the dispute transection as i paid for the service, but then ask for refund and never got this service, Bank took over from me and I have all the 100% amount in my account within 10 days, i didnt even call these s*** ppl. So please go to your bank and claim there before this company go bankrupt.

TURKISH AIRLINE has indeed confirmed to us that no ticket, at least the ticket whose references I have been given, has not been sold at any time to dream world travel. All deduction made, dream world travel in addition to having sold us a fake ticket on June 05,2021 lied that the flight was canceled because the itinerary had changed. And since then, they have not even thought of reimbursing us after more than 6 months of waiting. And by what alchemy these people still continue to operate on the different platforms. Who benefits from the crime? Are the British authorities going to tell us that they are not informed of the shenanigans of this company?
It's amazing what happens in the nose and beard of everyone without these idiots not being challenged and brought to order. Dream world travel, I demand without delay the full refund of the amount that was debited from my credit card. No cancellation fees can be applied as it stands. Since the ticket was never paid with Turkish Airlines.

I booked a flight and I haven't added my passport information or anything apart from pay for it and handed this "agency" money. By contacting the airline they say that I actually DO NOT have a flight. They took my money and they won't even asnwer their e-mails, whatsapp or calls. I need my flight now and I need the reservation number. I will be looking further into this and making sure no one and other flight services know not to let anyone buy a flight through DreamWorld Travel. Liars and scammers. The airline says, I still need to make my purchase even though I paid this "agency" in full.

Requested a refund since July 2020of my flight costing £2600. Phoned today to follow up but the man who answered me put me on hold twice and them hang up. These staff doesn't care at all. They say they are going to complete the p[process in January 2020. 6 months after I requested a claim. I know that airlines have given them the money but they wont pay up at all until 6 months. They are are keeping our money when we needed it the most at this time. Their staff makes your blood boils.

They do not actually book or pay your flights. I was supposed to fly to Florida and started wondering why the eTickets did not arrive. Luckily I have a friend in airline. Dream World Travel never booked the flight with the airline. So they took the money and I would have been at the airport with no tickets.

Fortunately I paid with credit card. They looked the evidence and I got my money back in 48 hours.

All this for what? Potentially saving app 70 pounds and losing all advantages when booking with airline: delayed flights? No problem, you get compensation and new flights ASAP. With Dream World Travel you get nothing.

They even had the nerve to send me IATA Certificate - which turned out to be a fake!

My flight to Los Angeles was cancelled due to Covid 19. Refund claim sent to Dream World on 17 March. Their only response to chasing emails is 'we're busy'. Still no refund although I know that the airline, Air New Zealand, has already refunded them. Credit card charge-back instigated, also very slow, complaint made to the Competition and Markets Authority but still nothing. What is the point of having a law that cancelled flights should be refunded within 7 days, if that law is ignored with impunity?

I have been chasing my refund for almost 1 year. They have received the refund from the airlines last July 2021, but until now my money hasn't refunded yet. I have been promised 4 times. I spoke with Lubna, Zahir, and manager name Ahmed but it was all useless. Everyone this has been a lesson for us, don't follow our experiences. This travel agency is a nightmare.