DreamWorldTravel

Not a trusted agency, please be aware.
I booked flights through them in October last year; the flights were cancelled a week after; they gave me the option of a refund, which I still haven't received it.
I've been calling them and emailed them all this time, and they keep saying the same thing - due to the volume of requests, it's been delayed. Please allow us some more time.
It's the first time I have experienced an agency taking so long to process a refund, so I believe they won't give it back.

Excuse after excuse! The currant situation! No refund received yet.
"and have not been offered any incentive or payment from the business to write this review" this is what I am signing to agree to when I post this review.
6th April 2021 refund confirmation email. Not as long a wait as some but its only £112

Like many of you - sold a flight which did not exist. Did not inform us of cancellation. Got money back from credit card company. Dream World challenged with dodgy evidence. Got fed up and contacted police (Action Fraud).

Avoid and report to police.

Booked a flight for my wife to Australia in March 2020 at a ridiculously low price with Singapore Airlines. Got a booking ref. Not for the airline. Phoned S'pore Air to check booking as their site said the ticket had not been issued and was told that it was because Dream World had not paid them.
Went back to Dream World and took a firm line with the agent. Was told the booking was in their automated system and would be processed when it came to the top of the queue!
20 mins later the ticket and booking was confirmed by the airline and seats were booked on line.
£674 for a return flight London to Sydney with Singapore Airline is an absolute steal.
Thanks Dream World. Sorry I doubted you

Please avoid this company! It's a nightmare not a dream. I booked tickets for 4 people last year 2020 my flights was cancelled, they told me would charge £400 in fees and give me a refund in 12-24 weeks! Guess what 28 weeks on and no refund yet! Disgusting company no respect for the costumer I'm desperate for my money and they are just tell me to wait a few more weeks

Still waiting to get my refund for a flight cancelled by them in July/20! Every time that I contact them, I receive the excuse that they have a huge backlog and keep postponing the date of payment! Really shame!

The flights i booked to see my sons after a year and a half, were booked and paid for on the 10th February 2022 for flights leaving London to South Africa on the 17th July 2022 and returning 28th August 2022.

Dream World Travel never made the bookings with the airlines concerned. Upon phoning the airlines on the 17th July 2022 for seat bookings we were advised that the booking was never paid for or confirmed by Dream World Travel – even though attached confirmation emails and tax invoices were received – see attachments.

I have been scammed as per link confirmation taken from google reviews reflects... sitejabber

I booked early in February 2022 in order to get the price, now with the scam/mismanagement from Dream World Travel, the last minute flights to get my sons to me is going to cost an additional R100,000.00

Which I found very odd. We then waited and waited and then contacted them. Who assured us they will be with us soon.

We of course waited and waited and now the flights are coming soon I called the flight company directly who they said there is no bookings in either of our names for any flight.

We now have trading Standards investigating this. Anyone else please contact me as I aim to put a stop to this company Stealing thousands of pounds from unsuspecting people. Basically at the end of the day some get there flights some don't... Some also appear to get something totally different to whats purchased as well... Remember that If you see a deal with them as quite Often it really is not!

Also be warning trying to speak to a Human in the UK is almost Impossible as well. When you do speak to them and it takes a lot of effort you just get lied to!

My son is still owed £1890 from this poor excuse of a travel agent. Paid in March '20, due to Covid, all flights were cancelled. Dreamworld know this yet they keep trying to 'buy' time by offering travel vouchers even though we have been clear that we want a straight refund.
Completely unscrupulous business practices - not sure how much longer they will be getting away with this because I for one, am heading to the small claims court.
Disgusting unethical company - do not know how they are still able to operate

Booked 3 tickets 3 weeks ago and paid.
Customer service will keep you over the phone waiting for 1 hr after which the line gets cut. Some times" this number not in use " message is heard.
They don. T answer online chat
When they do reply by email that will be unsatisfactory.

Didn't read reviews before and lost £ 1500 just.
I paid by credit card? Any way to get back the money?
How come they are operating. Does the adress on the website exist?

Having read the reviews by now you will already know that this is not a business you should be giving your money to. Dreamworld took money for tickets that were reserved in the airline system but never paid for and ticketed and so expired 72 hours later. Since then they have deferred, obfuscated and lied about what is happening and not booked the original or alternate flights and instead offered a refund an indeterminate future time. Simply avoid and save yourself the heartache. Thank god I paid with my credit card and they are treating the charge as fraudulent on my behalf.

This company is a scam, they cancelled my flights less than 24h after my booking, told me that i would need to pay an extra £300 because flights rate increased meanwhile, the price told was even higher than what the flight company offered on their website. I am fighting now to get refunded but it has been weeks now and still nothing. They stopped to answer to my e-mails and never phoned back. I wish I would have seen the reviews first before spending thousands pounds with them. As from what I can see it is clear they are paying for fake feedbacks in trustpilot.

I cancelled my flight and informed Dream World one week before as they requested. Was given a refund ref number. Was promised to receive refund in 2 weeks. I gave it 3 weeks, opened the screen, entered my ref number-NO RECORD EXISTS. Tried to phone refund team-no success. Tried to call Sales-got through immediately. They said yes-there is my reference-wait. I waited another 2 weeks. Then I emailed them-was asked to wait another 8 weeks. Today Iphoned Belavia airlines myself-they told me cancellation has never been requested. All I can do is to write bad revues. I am afraid these thieves will go bust and reopen using a new name and will continue to steal from people