DreamWorldTravel

I have booked 2 tickets with them from Dubai to Istanbul and later from Istanbul to Bishkek. I Have received both tickets. The flights were cancelled by the airlines due to corona virus. So I Wrote several emails to Dream world requesting my refund of my money. They replied that we will contact the airlines and need to wait for at least 6 weeks. No further clarification. Dreamworld also charged me £35/tickets to cover the cost of the refund.
This is warning to other please be careful and avoid this company. No one answer phone calls. Lost more than £200.
I hope someone at dreamworld would care to reply to my request.

I have not received a refund from a June flight. Endless follow-ups with "we are busy" replies. Now no relies.
No refund from December flight either but that is wishful thinking. What are our legal rights and recourse? Avoid this company.

Paid in full for flights £8000 almost 1 year ago, they did not book the flights and now none are available. We are trying to get a refund as they have still got our money they are being difficult about refunding us. Had to contact my bank if that doesn't work we will have to go to small claims court like so many other have.

NEVER ever book with these scamming bastards they have taken my money for flights for 4 people and not booked the flights and I've rang them more than 100 times counting on fingers and as soon as someone answers the phone after hours of wait they cut you off! The customer service is so $#*! my dog would provide better customer service than these silly scamming son of a $#*! $#*!ers! Don't be stupid like me to book your flights online with these pricks they will con you and take your money of you I will report to authorities about this travel agency!

They kept wasting my time, giving exercises that they should refer to the airlines, and there is no point in contacting the airlines as they have never booked any flight. Now they turned back to me telling that 35 pounds will be deducted as admin fees! The money may take 6 months to be on my account! Theses are cheaters and if I can help and tell anyone before he/she books a flight with them I won't hesitate. Those are cheaters!

Most rubbish company ever I have gone through. Their customer service is extremely frustrating. They can't understand what we are saying and they are not able to explain any reason. Companies charge a lot for any changes, after paying large money they don't ever do the changes that you want. Please don't go for this company. It's a total waste of TIME and MONEY wasted. They changed my flight time without my consent.

I decided to cancel my booking and the cancellation amount which they quoted me was much higher than Terms. When I raised this with dream travel you never receive any response. I provided them all the evidence including airlines cancellation fees but still no response. In the end I had to submit all the evidence to my credit card company and under section 75 they will assist me to get my money back. Stay well clear as the customer advisors blatantly give you incorrect information and if you challenge them with facts they disappear.

I tried to book a return ticket with them for the price shown on every website as the cheapest option given but when I tried to book it, their website didn't let me do it. An error message showed on the screen and ask me to contact the customer service. They are just trying to poach customers by showing misleading information while other websites are better at least they pay for what you see. They have provided their WhatsApp number for help which is again no help nobody replies. I had to call customer service number and wait on the the call for half an hour before someone answered it. And to my surprise they had little knowledge of what they were talking about just some assumptions and not real solution. For the same tickets displaying the same fair on every website they increased the price by £60 on the call and website is still a disaster. I think they just repeating written scripts and real help. Try other websites if you value your money and time.

I booked Business class from Cambodia to Morocco. As the web page changed to the "payment accepted" page, the class was changed to Economy, although they took the Business class fare. I immediately tried to cancel with no effect. For a couple of weeks I slid into their "ignore" file. Having seen so many angry responses to the company's tricks, I politely informed them that, as a brother Muslim, I did not think much of their treatment. Within 3 hrs they sent me an apologetic email. Twenty four hours later the refund was in my bank, albeit minus 500 quid "costs". I would recommend they are blacklisted.

This is the worst company that I have ever dealt with - I paid for a ticket to Sydney over 3 months ago and still not received my e-ticket. Impossible to speak to anyone on the phone - stuck at number 7 in the queue for over an hour, then cut off, tried again and still on number 7 for another hour. I have emailed customer services several times and each time get fobbed off with inaccurate excuses. Now going to report them to the fraud squad etc as I am beginning to think this is a scam company. I had to give one star rating otherwise I would have given a zero rating - appalling company!