We've been waiting 4 months for a refund of over 2k. They keep on giving a time period and extending this. They will keep your money if you dont pester (not that it helped me)...
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Empty.
Booked flight in July they cancelled it didn't tell me got to departures ready to fly and no...
Do not use this agency, I booked a flight for me and my children in January 2022 it was cancelled...