Here’s what consumers have asked with answers from DreamWorldTravel staff and previous consumers.
Scam do not use, automated replies no refund since March 6th. Been emailing everyday since. Emailed trading standard and reported as fraud. Sent email to my local MP.
Prepare to do a charge back with your credit card company as soon as possible and buy the tickets directly from the airline. In most cases you will be at airport with no tickets and Dream World Travel will keep claiming that you got the tickets until you have lost the will to pursue your money back. This is their modus operandi.
Beware. If DWT has not given you a refund (like to hundrerds of others), you might do these: Immediately inform your bank if you used their services and they should help you issue a chargeback. If they cannot help because of the 6-8 weeks 'waiting time' then immediately email DWT to refund within 15 days. If you still dont get it within this, and you used bank transfer/services, credit/debit card, call bank and ask for a chargeback. For credit card one could issue a section 75. If you used other payment methods, ask the company to issue chargeback. One option is to use small claims court or lawyer. Do not waste time, take action right now. Only the bank or court can get any refund due. Once you have done the work for refund, inform action fraud to help save others too. Copy and share this genuine review that i made from my experience to help others too. I only rated this 4 star so it shows at the top for others to read, and for those people who do not click 1or2 star ratings to see the truth. Only people who personally know the DWT staff have had good experiences. Otherwise the rest had a nightmare with DWT.
They are massive con artists, so you are unlikely to ever get them, or, they will wait until close to the departure of your flights and either ask you for more money, or change the dates and/or times of your flights, because they haven't booked them in advance. Contact Ealing Trading Standards.
I know how you feel because this is same thing this agency did to me, I ended up buying another ticket from another agency because this DREAMWORLD only took my money but never book and paid my ticket to the airline found this out after calling the airline my self, this agency will even give you a ref. Number but beware its only a reservation not an actual booking or ticket. Complete SCAMMER... customer service is impossible to contact, total nightmare experience...
Still waiting 4 months on. Empty promises is all Im getting.
GOOD Luck to you if you gonna get anything from this company.