• DreamWorldTravel

DreamWorldTravel

Overview

DreamWorldTravel has a rating of 1.38 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DreamWorldTravel most frequently mention customer service, credit card, and admin fee problems. DreamWorldTravel ranks 623rd among Travel Agency sites.

  • Service
    100
  • Value
    91
  • Shipping
    60
  • Returns
    76
  • Quality
    82
45
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • An error message showed on the screen and ask me to contact the customer service.
  • Dreamworld travel made a reservation but they never paid the airline so the booking was cancelled.
How would you rate DreamWorldTravel?
Top Positive Review

“Well done Lubna”

Stephen C.
8/24/21

When the Government suddenly changed Mexico from amber to red status, I had only 72 hours to leave the country. Despite hours of trying, BA were uncontactable. However Lubna from Dream World Travel stepped up with a much-needed ticket to help me back to the UK, thus avoiding the dreaded and expensive 10 day quarantine at Heathrow. Lubna was efficient and took action immediately.

Top Critical Review

“This company is a complete Scam!”

Hiwot A.
2/6/21

I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it

Reviews (330)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49) dreamworld travel (23) dream world (105)
Thumbnail of user hiwota1
1 review
12 helpful votes
February 6th, 2021

I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it

Products used:
Airline ticket

Thumbnail of user asima42
1 review
3 helpful votes
July 6th, 2022

Avoid this Travel Agents. Booked 4 tickets to Australia over 2 months ago and still awaiting e-tickets. They are very unhelpful and keep changing the dates of when I will receive my e-tickets. Please read the reviews on Trust Pilot and other review sites. Many customers complaining of the same thing. Some not getting their e-tickets at all and trying to get a refund seems to be impossible.

Service
Value
Returns
Quality
Thumbnail of user sivasankaranp1
1 review
1 helpful vote
March 16th, 2022
Verified purchase

These people will drag you until you reach your graveyard when you cancel you flight tickets and apply for your refund. VERY IMPORTANT A full means 30% is the meaning in their dictionary. The will blame the airlines for the remaining 70% that disappeared. Very funny when you call customer service your number in the queue starts increasing from 4 to 5 and from 5 to 6 and so on.

Thumbnail of user mariak376
1 review
35 helpful votes
June 22nd, 2020

NEVER ever book with these scamming bastards they have taken my money for flights for 4 people and not booked the flights and I've rang them more than 100 times counting on fingers and as soon as someone answers the phone after hours of wait they cut you off! The customer service is so $#*! my dog would provide better customer service than these silly scamming son of a $#*! $#*!ers! Don't be stupid like me to book your flights online with these pricks they will con you and take your money of you I will report to authorities about this travel agency!

Thumbnail of user mos67
1 review
3 helpful votes
February 26th, 2022
Verified purchase

They advertise cheap tickets on line and once got your money they do not want to know. They sold us non existent flights and then when we chased up for electronic tickets they told us flight had been cancelled by the airline! Apparently this happened over six weeks ago but they failed to tell us until WE rang up for electronic tickets
So in short they sell non existent flights, take your money and they mess you about trying to sell you alternative flights at exorbitant prices. AVOID AT ALL COSTS.
Spent over two hours on phone each time when it's our turn to speak to someone they cut you off

Tip for consumers:
Do not trust dream world travel, they are scam

Products used:
Travel tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanujak6
1 review
2 helpful votes
May 19th, 2022

Most rubbish company ever I have gone through. Their customer service is extremely frustrating. They can't understand what we are saying and they are not able to explain any reason. Companies charge a lot for any changes, after paying large money they don't ever do the changes that you want. Please don't go for this company. It's a total waste of TIME and MONEY wasted. They changed my flight time without my consent.

Service
Value
Quality
Thumbnail of user garyp633
1 review
24 helpful votes
September 14th, 2020

6 months now waited for my refund, absolutely ridiculous.One excuse after another, constant lies from a bunch of thieves who have the morals of a mosquito. They flaunt aviation laws set in Britain, they don't care. They will go to any length to keep hold of your money with constant lies. A bunch of Asians living in London robbing decent, straight forward people. Utter scumbags, rot in hell. I am fuming!

Thumbnail of user shaunn14
1 review
12 helpful votes
June 15th, 2017

Really easy to navigate website and the cheapest prices.
Booking was simple and confirmation was immediate, followed next day by e-ticket.
I managed to lose my email, but Jim from Customer Services was really quick at having it reissued for me.
All round excellent experience.

Thumbnail of user maggieh193
1 review
1 helpful vote
July 28th, 2022

A more appropriate name would be Nightmare Travel. We have given them one star as we needed to to leave a review. We have had the worst possible customer service imaginable after our flights were cancelled in December 2021. Finally after countless emails and phone calls we contacted our credit card company who have arranged a refund for us seven months later. We believe they would not have refunded the money without us taking this step. Steer clear of Dreamworld Travel!

Service
Thumbnail of user susannahm19
1 review
1 helpful vote
July 26th, 2022
Verified purchase

Dishonest fraudsters. They take your money but at the last minute do not issue tickets. Totally destroyed my holiday. Do not use. I would give zero stars but this is not an option on here.

Tip for consumers:
This company is fraudulent

Products used:
Booked a flight through them but it was fake. Fraudsters

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferr2212
1 review
1 helpful vote
January 4th, 2022
Verified purchase

I booked a flight and I haven't added my passport information or anything apart from pay for it and handed this "agency" money. By contacting the airline they say that I actually DO NOT have a flight. They took my money and they won't even asnwer their e-mails, whatsapp or calls. I need my flight now and I need the reservation number. I will be looking further into this and making sure no one and other flight services know not to let anyone buy a flight through DreamWorld Travel. Liars and scammers. The airline says, I still need to make my purchase even though I paid this "agency" in full.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulh2644
1 review
1 helpful vote
June 12th, 2022
Verified purchase

I purchased a flight with Emirates to Australia. Covid cancellation and Emirates paid them after 6 weeks. They strung me along for 2 years and still did not pay. Worst ever. Totally unprofessional. An illegal operation

Tip for consumers:
Do not use DWTRAVEL!

Products used:
Booked international flight. Never received flight and no refund provided after 2 years of chasing! Nasty business. Avoid!!!

Thumbnail of user tingw8
1 review
0 helpful votes
January 29th, 2022

Why I should choose one star from them, they do not deserve. Standard approach is to take your money right after you handed in a booking, but do not make ticket for you! You spend a thousand attempts for communication, if you call, waiting in the busy line for hour, then they ask u to send an email only, if you send email, they either don't response, or keep lying (such as lying that they are preparing a refund for you this week/this month etc-which never cashed out). After several months you're tired of such invalid communication, they assume money is theirs. So easy. Commercial fraudster and criminal!
Stay safe, don't try this 'Company'.

Thumbnail of user carmelitab5
1 review
1 helpful vote
August 24th, 2022

I booked return ticket way back July 2020, due to pandemic it was cancelled and for refund, until today i haven't receive it, they promised me Aug. 11 2022 but still nothing. I will never recommend this ticket agency at all.

Thumbnail of user igorj6
1 review
0 helpful votes
August 29th, 2019

After reading reviews, I got scared and called + emailed them several times also because ticket was not for me.

Finally I got in touch with famous Ms. Lubna who said that a ticket will be issued before reservation expires (midnight) exactly 13,5 hours after payment I found etkt at airline's official www.

Thumbnail of user davids8536
2 reviews
6 helpful votes
July 18th, 2022
Verified purchase

Dream World Travel are a scam company... do NOT send any money to them there e-mail is fake and they never answer the phone.

Thumbnail of user chrisp1836
1 review
2 helpful votes
June 1st, 2022

Having read the reviews by now you will already know that this is not a business you should be giving your money to. Dreamworld took money for tickets that were reserved in the airline system but never paid for and ticketed and so expired 72 hours later. Since then they have deferred, obfuscated and lied about what is happening and not booked the original or alternate flights and instead offered a refund an indeterminate future time. Simply avoid and save yourself the heartache. Thank god I paid with my credit card and they are treating the charge as fraudulent on my behalf.

Tip for consumers:
Avoid

Products used:
None

Service
Value
Thumbnail of user karenm1958
1 review
35 helpful votes
June 19th, 2020

My flight to Los Angeles was cancelled due to Covid 19. Refund claim sent to Dream World on 17 March. Their only response to chasing emails is 'we're busy'. Still no refund although I know that the airline, Air New Zealand, has already refunded them. Credit card charge-back instigated, also very slow, complaint made to the Competition and Markets Authority but still nothing. What is the point of having a law that cancelled flights should be refunded within 7 days, if that law is ignored with impunity?

Thumbnail of user aimyh
1 review
1 helpful vote
April 9th, 2021

Shocking business, I'm genuinely not sure how they're still getting away with it. AVOID AVOID AVOID. On top of their atrocious service and ignorance- I have been waiting over a year for a refund, I have been in contact with them hundreds if time and they keep lying and giving me a new date. They have admitted that they have had their refunds from the flight tickets they themselves had to buy.

Thumbnail of user ain10
1 review
1 helpful vote
February 4th, 2022
Verified purchase

I purchased a ticket from London to Guinea, but due to COVID travel restrictions I've not been able to take the trip, which was back in February 2021 it's now a year I'm still going back and forth with this agency. And now, their phone lines aren't going through, tried the whole week and every time I get cut off saying that my line can't be connectedI'm sooooo frustrated with this company, after resolving this issue with them, I'll never buy tickets from them again even if they're advertising return flight for £1…Disgusting behaviour!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirans53
1 review
21 helpful votes
September 10th, 2020

My son is still owed £1890 from this poor excuse of a travel agent. Paid in March '20, due to Covid, all flights were cancelled. Dreamworld know this yet they keep trying to 'buy' time by offering travel vouchers even though we have been clear that we want a straight refund.
Completely unscrupulous business practices - not sure how much longer they will be getting away with this because I for one, am heading to the small claims court.
Disgusting unethical company - do not know how they are still able to operate

Thumbnail of user magdalenal28
1 review
0 helpful votes
April 4th, 2022

AVOID this company. Once you buy a ticket with them you are in big trouble! I purchased my business flight ticket from them, over 2 years ago. Due to Covid my flights were cancelled by the airline. I ask for a date change so Dream World travel told me to pay more £500 on top of my business ticket price, for normal economy ticket! I did not want to do it, so I asked for a refund! Very rude customer service clerk, Hassan told me that I have to wait 6 months or longer for my money and pay £350 for their admin charge?
I warn you, never buy anything from them!

Tip for consumers:
Once you pay for your flights to them , you will never get the money back, even due to Covid, and will be impossible to contact them at all. On top of your flight ticket price is their Admin Charge, avoid this company.

Products used:
Flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenb636
1 review
2 helpful votes
July 19th, 2022

Flight was £669, but after deducting airport taxes Dreamworld offered just £209 refund. That was back in February 2022. Since then they have ignored my emails and voice messages.
Today i spent almost 2 hours on the phone to them. I was 27th in the que initially but when I was 9th they disconnected the call. I'm so disgusted this company can operate in this manner and get away with it.
How are they still trading?

Tip for consumers:
Avoid Dreamworld at all costs

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user sunheel1
2 reviews
21 helpful votes
August 6th, 2020

I had so much stressful and tired in this travel agency. My flight was on 2 May 2020 and cancelled by covid-19 and asked refund and sent me automatic reply wait 8-12 weeks but It's already gone. Should I need to action this company now?

Thumbnail of user carolineh447
1 review
3 helpful votes
December 10th, 2021

Finally I have now lost patience. Four flights on Singapore booked in Spring 2020 for November 2020 departure. All booked by DreamWorld Travel. Cancelled by Singapore Airlines in October 2020 due to Covid. For the life of me I can not get my refund. They do not dispute that I am owed more than £2000. But continually they fail to pay me the refund. Disgusting behaviour, no conscious, or values. I have now been waiting over 14 months.
NEVER EVER USE THIS COMPANY -

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Dream W.

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1.4
330 reviews
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