DreamWorldTravel

I booked return ticket way back July 2020, due to pandemic it was cancelled and for refund, until today i haven't receive it, they promised me Aug. 11 2022 but still nothing. I will never recommend this ticket agency at all.

A more appropriate name would be Nightmare Travel. We have given them one star as we needed to to leave a review. We have had the worst possible customer service imaginable after our flights were cancelled in December 2021. Finally after countless emails and phone calls we contacted our credit card company who have arranged a refund for us seven months later. We believe they would not have refunded the money without us taking this step. Steer clear of Dreamworld Travel!

This company needs to be shut down. Like most customers here, they took my money (>2000 pounds) in Jan 2022 but I never receive the tickets. I was due to fly this week with my family so I called the airline directly and there was no booking with my name. Dreamworld travel made a reservation but they never paid the airline so the booking was cancelled. They don't answer calls or respond to emails, today I got an email apologising saying that they can't issue tickets because of "inventory based error" and offer a refund. I have read people have been waiting for a refund for 2 years, this is their trick, they never pay back unless you take then to court or if you pay by credit card get them to chase for you. If they say your flight is cancelled, call the airline directly to confirm. Most likely they never booked or paid for the flight with the airline. Then they will try to charge you 15% admin to get your money back. I will be putting my complaint with trading standards and ATOL.

I enquired about some flights to Grenada last week but ended up booking with another travel company as I didn't hear back from them. They won't stop calling me saying I have entered a contract and need to make payment! How is making an enquiry a contract? I said no I'm not interested I have gone with someone else. Im so glad that I never went with them but I wish they would stop calling me!

I have booked both way tickets online with Dream World Travel. I went to India. I found out in the Airport that my return ticket was suspended, I spoke to airline, they said it was suspended by Dream Worl Travel. Then I had to purchased new ticket, one way, it cost me £2014. 20, it is much higher than my return ticket.

Since I came back to UK, I am trying to speak to Dream World Travel, Phones going on answering
Machine, I left few message no reply yet, I have emailed no reply yet. Its over a week now.

So please be careful with these people, u can book the ticket online, but any issues u cant speak to them at all. They will not respond to ur email either..

Booked flight in July they cancelled it didn't tell me got to departures ready to fly and no ticket ended up having to pay 1468 pound for a ticket because i needed to fly... how can these fraudsters be on skyskanner and get away with it!

Flight was £669, but after deducting airport taxes Dreamworld offered just £209 refund. That was back in February 2022. Since then they have ignored my emails and voice messages.
Today i spent almost 2 hours on the phone to them. I was 27th in the que initially but when I was 9th they disconnected the call. I'm so disgusted this company can operate in this manner and get away with it.
How are they still trading?

DO NOT BOOK TICKET,

I booked ticket 5 weeks ago and they issue itinerary ticket and not issuing e-ticket. Now they office is close and their call center have only voice recording option.

Initially said, eticket will issue in mid Jun, then 28day before travel, now saying 10 days. I can't believe them.

Only email is the way of communication and they take 3 to 7 days to response on email.

Why I should choose one star from them, they do not deserve. Standard approach is to take your money right after you handed in a booking, but do not make ticket for you! You spend a thousand attempts for communication, if you call, waiting in the busy line for hour, then they ask u to send an email only, if you send email, they either don't response, or keep lying (such as lying that they are preparing a refund for you this week/this month etc-which never cashed out). After several months you're tired of such invalid communication, they assume money is theirs. So easy. Commercial fraudster and criminal!
Stay safe, don't try this 'Company'.

"Fraudulent agency"

Stay away from Dream World Travel. I booked my tickets with DWT last Sunday, they send me the reservation code done with LATAM and everything seemed fine. 3 days later LATAM messaged me saying the payment has not been done by DWT and my tickets have been cancelled.

DWT does not answer phone calls nor WhatsApp. Agents via DWT chat says I'll get my tickets 10 days prior to the flight which is completely "BS". I've booked tickets with other agencies and tickets are issued a few minutes after your purchase.

They only respond via Chat and when I raised this issue they say customer centre will contact me and nothing happens. Now I am struggling to get a refund. My bank is trying to raise a dispute and I hope I get my money back.

To sum up, do not be stupid like me. Read the reviews first before purchasing tickets via agencies.

I'm so upset, I have waited 9 months for a refund on my flights and Dreamworld have now told me I will finally get my money with a deduction of £190 due to admin charges from themselves and the airline. I will be avoiding this company at all costs in the future.

Dishonest fraudsters. They take your money but at the last minute do not issue tickets. Totally destroyed my holiday. Do not use. I would give zero stars but this is not an option on here.

Another victim of this travel agency: Waiting for a refund of £1144 since July 2020.

Contacted them 9 times over the past 1.5 years (!) to gather the refund request. No luck. They were consistently answering that due to high volume of refund requests they cannot handle my request, although they clearly approved they got the money back from the airline for the refund.

For 1 year and 5 months (and counting...) they are too busy to give my money back (minus 15% admin fee!) although they have that money in hand already!

Any one please help me, World dream travel took my money more then £2500 and very difficult to contact them, they didn't care at all. I'm hopeless
How I can get my money back
Thank you

I purchased a flight with Emirates to Australia. Covid cancellation and Emirates paid them after 6 weeks. They strung me along for 2 years and still did not pay. Worst ever. Totally unprofessional. An illegal operation

Avoid this Travel Agents. Booked 4 tickets to Australia over 2 months ago and still awaiting e-tickets. They are very unhelpful and keep changing the dates of when I will receive my e-tickets. Please read the reviews on Trust Pilot and other review sites. Many customers complaining of the same thing. Some not getting their e-tickets at all and trying to get a refund seems to be impossible.