Hafsat A.

Bought a ticket on Dec 24,2021 and made payment via credit card immediately. Got a payment receipt from them and an itinerary from the airline. A couple of days later, I tried to retrieve the ticket on the airline's website only to see it was unavailable. I contacted the airline, was told payment was never remitted so my booking was cancelled. Was asked to followup with Dreamworld travel for payment. After several calls that went unanswered, mails unresponded, whatsapp and Instagram messages ignored, I got a travel ticket on January 10, more than 2 weeks after payment was made. Exactly 3 days after Dream world travel sent me the e-ticket, got a mail from the airline the flight has been cancelled. Contacted dream world travel with this update immediately and a refund was initiated since all other available ticket alternatives did not fit my schedule. This refund process was initiated on January 13,2022 and approved on January 17,2022 (See correspondence attached). According to the approval mail, I was supposed to receive my refund between 12-24 weeks. However, it's been 36 weeks and I am yet to get my refund. I have called and emailed to no avail. No response or feedback of any kind.
You do not want to do business with the organisation.
Avoid them at all cost.