DoYouSpain.com

They scamme PEOPLE! They act as a broker but don't support in case of problem with the rental company. So avoid it as car rental knows it and abuse it

🚨 Arnaque chez Thrifty Rent A Car via DoYouSpain – Expérience catastrophique! 🚨

Je partage mon expérience pour éviter que d'autres voyageurs ne se fassent avoir par Thrifty Rent A Car et le site DoYouSpain.

Réservation effectuée en ligne:
J'ai réservé une voiture pour 5 jours à l'aéroport de Málaga via DoYouSpain, paiement effectué en intégralité en ligne, assurance incluse, confirmation reçue. Tout semblait en règle.

Arrivée au comptoir: supplément injustifié exigé!
Lorsque je me présente au guichet de Thrifty Rent A Car, en pleine nuit (00h30), avec mon enfant de 5 ans et ma femme enceinte de 7 mois, on m'annonce que je dois payer 147 € supplémentaires, alors que ma réservation était déjà réglée en totalité. L'agent me dit que DoYouSpain et Thrifty sont des entreprises différentes et qu'ils n'ont pas reçu mon paiement, alors que ma réservation apparaissait bien dans leur système.

💥 Refus de me donner la voiture sans payer en plus
💥 Aucune explication valable, juste "c'est comme ça"
💥 Agent désagréable, agressif et insultant
💥 Aucune solution proposée, me laissant bloqué sans voiture

Résultat: obligé d'annuler ma réservation et de me débrouiller en pleine nuit avec ma famille.

Ne réservez JAMAIS via DoYouSpain: ils ne prennent aucune responsabilité et vous renvoient vers la société de location qui refuse tout dialogue.
Évitez Thrifty Rent A Car: pratique douteuse, tentative de surfacturation, personnel désagréable.

👉 Passez votre chemin et choisissez une entreprise honnête!

August 11th. So much small print it's hard to keep tabs with what's going on. We "rented" with this broker for a car to pick up at Del Paso rentals in Malaga but didn't see the part that said, if you are delayed and fail to meet the car rental place within 2 hours after pick up time, the entire booking will be cancelled and you lose everything. We then had to pay the same again direct with the rental firm. Disgraceful small print. What difference does it make if you are late but still arrive ag the car depot within opening hours. DoYouSpain? I'll go to Spain bit never with this firm.

I had an extremely frustrating experience with Do You Spain. I booked and paid £480 for a car rental, but due to a flight delay, the rental office was closed by the time I arrived. Despite notifying Do You Spain about the delay in advance, my reservation was canceled without my consent, and no alternative was offered.

The situation worsened when I contacted their call center multiple times, only to be hung up on twice. To date, I have not received a refund, and the car rental company confirmed they never received any payment from Do You Spain. This means Do You Spain is holding onto my £480 for a service I never received.

This level of incompetence and disregard for customers is unacceptable. I strongly advise against using this company—if you value your time and money, look elsewhere. To add to this - they replied to my Trust Pilot saying they are looking into it on 18 Nov - and I am yet to hear anything, and they have been ignoring my emails since August.

We booked a car for a special trip to see friends, one of who has been diagnosed with cancer. We booked over a week ago. 3 hours before we were due to uplift our car this company cancelled the booking. There are no other rental car options now available and we have non-refundable accommodation booked. We have confirmations of our rental car and insurance to have it cancelled a few hours beforehand is just not acceptable in anyone's realm. DON'T USE THIS AGENCY EVERY!

I didn't think this could happen in Europe.
My contract stated that the car rental company was open until 11:00 p.m. However, when I arrived at the company's office at 19:07, it turned out they were working there until 19:00. I ask those who also had incorrect information in the contract to contact me to file a class action lawsuit. And the support service simply does not answer me by the way.
I highly recommend that everyone else use other aggregators.

I rented a car through this platform for the period 19-30.07
The reservation was made for 11:00 p.m. I received the car at 1:20 a.m. on 20.07.
From 07/20 until now, I have sent 10 e-mails and called 15 times without anyone answering.
It's a fraud on the face, you book on the website and pay the taxes plus the insurance in my case 255 Eur when picking up the car I had to pay another 367 Eur [even now I don't know why] plus 118 Eur for fuel as a deposit. I handed the car over on 30.07, clean and with a full tank, and until now I have not received money for fuel and an explanation for the extra amount paid.

Very bad company. I will never rent a car from them again. Don't even look at this company.

I ordered a car online, in Italy, I came to pick it up at the airport, and then they said they didn't have that car and offered another one, twice the price. I refused to rent a car at that price and asked for a refund. I have contacted support numerous times but have never received a refund.

I booked the wrong week for 7 day car hire. Realised later that mth I had. It was a no cancellation price. I hadn't realised this, my fault!
Asked to move the the week.
Reply no chance of doing this!
I don't go until the end of June.
This day an age I'm sure one minute on a keyboard could have done this.
I didn't want to cancel I wanted to change.
Not happy at all.
Now gotta find a new car hire company. Won't be using these again 🤬🤬

I would not give any stars if possible. This company took our online booking and our money for a booking they could not fulfil. When we arrived to collect the car we were advised that without a flight number the booking could not go ahead. We live in Spain so do not have a flight number. This should have been clarified before they took our money and left us stranded at the airport in the summer season. When speaking to the car hire company at they airport they confirmed this is the fault of 'Doyouspain'! Appalling service, would not recommend!

Paid in full for my rental though doyouspain arrived at goldcar in Spain and was forced to pay another 250£ which I had to negotiate down from 600 euro for 2 hrs! Doyouspain just left us stranded in the airport with 2 kids and my disabled autistic son. I've basically paid twice for the same car and twice for the insurance.

I booked a car and got the message that the booking did not go through.

I booked again but when I got to Marbesol I had two reservations. Marbesol promised me refund on one. I contacted Doyouspain but the service was horrible. Quite nasty treatment.

I did not receive my refund. They kept my money. It feels like the stole them.

Will never book there again!

Don't ever use this broker do you spain. You get scammed. These trust pilot reviews are fake. They make you get an insurance and If you get to the garage, the garage says it has nothing to do with the insurance of do you spain and makes you pay AGAIN for insurance or "4000 euro" caution for a small BMW 1. Look up "Do you spain" and see how many issues there are with this scam company. My initial price of 145 euro would have turned into 250 eur. I cancelled on site and left. Do you think DYS paid me back? You guessed right. More like Do You SCAM!

SCAMMERS - DO NOT USE
If I could, I would give this business a ZERO STAR, ZERO RATING.
I booked and paid for three cars, 5 months in advance. On the day of the arrival at Madrid Airport, our flight was delayed in transit in Munich, a delay of about 90 minutes. Upon arrival in Madrid, we were told by the car rental company (Alamo) that the reservation was held ONLY for 1 hour, and that the rental had been cancelled. Apparently, in the contract that DoYouSpain sends to their customers, there is a fine print in the OTHERS section where it says that they can cancel the reservation after ONLY 1 hour. No refund, no car replacement! This is beyond being crooked and scamming.
After I reached out to the company, some fake name British person answered and said that "I should solve this issue with the airline"! But the airline does not maintain any responsibility for delays of up to 3-6 hours. So, bottom line,
ABSOLUTELY AVOID AND DO NOT USE THESE SCAMMERS

These are really very impudent and cynical scammers, I don't know how the European authorities still allow this! We are refugees from Ukraine, spent our last money to be on wheels, paid for the reservation on the website. Since we had Ukrainian and not international driver license, we were denied a car. The doyouspain team does not answer letters and calls, money is not returned! Beware of scammers, don't contact this company!

Be very wary of using this company. We were late arriving to collect our hire car but there was none available at the airport despite paying in advance and they would not refund the payment. Will not use them or Alamo ever again.

Just generally abysmally poor customer service.
7 of us waited 11/2 hrs. To collect our vehicle at 2 am Malaga airport. Should have been a simple job to get the keys. Directions given to where the car was parked were useless, ended up asking workmen & cleaners for help. Disappointed to be treated the way we were. A really crap experience.

I book the car with full protection but anyway charged 360 eur by ok mobility. Car returned the same condition as taken, pictures done in prior for prove. No refund no response! Not recommend this company!

Such a bad experience and worst consumer service ever. I have been trying to understand why I ended up paying more than the price advertised in their website. It's been 5 weeks now. They don't want to refund the difference because the fuel was supposedly not full. Each time there is a different contact person to whom I must explain the situation all over again and send all documents again. Waste of time and money. Don't trust DoyouSpain or Thrifty / Hertz, the compagnies they work with.