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Claim Your BusinessDoYouSpain.com has a rating of 1.05 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DoYouSpain.com most frequently mention car hire, credit card, and customer service problems. DoYouSpain.com ranks 181st among Car Rental sites.
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I think the criticism of DoYouSpain should be more directed at Goldcar. Having bought insurance directly from DYS it is Goldcar personnel that tell you it is not valid just in order to sell you their own insurance when you pick the car up!
I booked the wrong week for 7 day car hire. Realised later that mth I had. It was a no cancellation price. I hadn't realised this, my fault! Asked to move the the week. Reply no chance of doing this! I don't go until the end of June. This day an age I'm sure one minute on a keyboard could have done this. I didn't want to cancel I wanted to change. Not happy at all. Now gotta find a new car hire company. Won't be using these again 🤬🤬
I didn't think this could happen in Europe.
My contract stated that the car rental company was open until 11:00 p.m. However, when I arrived at the company's office at 19:07, it turned out they were working there until 19:00. I ask those who also had incorrect information in the contract to contact me to file a class action lawsuit. And the support service simply does not answer me by the way.
I highly recommend that everyone else use other aggregators.
Products used:
Car rent
I booked the wrong week for 7 day car hire. Realised later that mth I had. It was a no cancellation price. I hadn't realised this, my fault!
Asked to move the the week.
Reply no chance of doing this!
I don't go until the end of June.
This day an age I'm sure one minute on a keyboard could have done this.
I didn't want to cancel I wanted to change.
Not happy at all.
Now gotta find a new car hire company. Won't be using these again 🤬🤬
This company makes money through no refund policy! If your flight is delayed they cancel your reservation and do not refund; if you don't get the car whatsoever they do not refund; if you have any problems there is no service and no refund! Don't book here or there is a high chance that you will get scammed because of a ridiculous issue
Tip for consumers:
avpid
Products used:
rental car
I strongly do not recommend this company. The approach to the customer is so bad that I don't even think it is legal. If you don't pick up the rental car at the exact time, the reservation is forfeited without even a prorated refund. Unfortunately flight delays are something that can't be planned and just happen and often, but this company cancels the reservation when you arrive late and you have to rent the car again. This company ruined the start of our vacation. Never use.
Products used:
car rental in Tenerife
Worst company i ever used. They charge extra money for nothing! Highly not recommended! Staff is very unpleasant they were rude
Best prices and car choice.
Great website.
So easy to book online.
Always go to this website first.
Highly recommended.
Booked a car in November from Malaga airport, Firefly refused to honour the deal I'd booked, big battle as they tried to keep my 1000 euro deposit, I refused to leave until they cancelled the payment. Gloria got very aggressive and threatened to call the police, eventually they relented and cancelled the deal. Doyouspain however have refused to refund my £35 as I didn't cancel through them. I've used Doyouspain for at least 10 years, they have always been OK and I have never in the past had a problem. I went to Goldcar with the same deal on Doyouspain, they refused to hnour it as well, they told me it isn't their website, RecordGo who were very nice said they don't subscribe any longer to Doyouspain. It seems the age old scam of charging you a small fortune for a scuffed wheeltrim has been shut down and no one wants to honour a deal that they can't make any money from. I'll be surprised if Doyouspain doesn't disappear shortly.
Products used:
None
Worst way of doing business ever. They claim the rentals are cheap but suddenly the prices are different when you have to pay. Never again!
Tip for consumers:
Dont Book through Do you Spain!
Products used:
A car
Beware they are scammers, you are supposed to meet at a public bench B6 in car park, no office, no telephone number, avoid avoid avoid
Rented a car through this company who position themselves as a comparison site. They knowingly work with scam car hire companies who collect your credit card details and take money without reason or communication.
When you have been ripped off who would give 1 star. Booked a Seat Ibiza on 14th/10. The local supplier was Click-Rental. Price was about 68 Euros for 8 nights & I paid the premium insurance so came to 124 Euros in total. Also selected the full-2-full fuel option. Received email booking voucher same day & email to add flight details that I has already added, but did it again anyway. Firstly Click-rental made me pay for a full tank + 31 Euros filling charge! It came to 127 Euros. I filled the car up on less than 70 Euros.
Total rip off & they would not honour what I had booked. Worse was to come. DYS then proceeded to charge me twice for the car. It came to 245 Euros. Their flimsy excuse was I had modified the reservation as I re-added the flight details. Citing the car had doubled in price. Again checked the price when I got home & yes of course is the same 68ish Euros I originally paid. Would hate to see others get conned by this outfit, go somewhere else of repute. Received one email from them & nothing since to respond & put this right, customer support does not exist. Trying to go via bank for refund as paid on CC.
Really do yourself a favour & stay well clear!
Warning! This business wholesales to actual car rental companies and will charge you in full for a car rental with little to no possibility of modifying your reservation. They provide no customer support and make it very difficult to contact them. I was refused a car rental that I was charged for after arriving at my destination and was refused a refund by DoYouSpain. Go directly to the rental companies.
Products used:
None
Paid 106 Euro for a car for a week with full insurance. Got to Gold car rental desk at Alicante and was charged another £280. DoYouSpain list their site as the cheapest comparison site and that the money you pay them pays for the car you ordered but it doesn't. Book ONLY with Avis,Hertz or Sixt as their charges are transparent from the start with no nasty surprises. Be Warned... Vehicle hired 6th May 2023 until 13th May 2023 from Alicante Spain.
Tip for consumers:
Transparency
Doyouspain scammed me out of $391.00. I rented a car through them. When I went to pick it up 4 hrs later than I could, the rental had given my car away. It's fine I was late, so I had to rent another car and pay that company Goldcar a new rental price. However, doyouspain would not return any of my money I had paid for the week $391. They charged the whole amount even though I did not get a car. They robbed me.
Date of experience: December 16,2022
Never rent something here, its a criminal organisation. If you want to loose money or to have trouble with a car then rent here. But i warned you
Tip for consumers:
criminals
Products used:
they gave me no car but i payed 300 euro
I think the criticism of DoYouSpain should be more directed at Goldcar. Having bought insurance directly from DYS it is Goldcar personnel that tell you it is not valid just in order to sell you their own insurance when you pick the car up!
As others have experienced. Hired a seat ibiza (or similar) car for 326 euros through doyourspain.com also purchasing the platinum insurance! My parents also hired a simialr car for a similar price! Arrived in tenerife and at the okmobility car hire company as directed by doyouspain to be informed as I don't own a credit card I had to pay a further 367 euros (26 euros per day) and I would also have 100euros held on my account. Due to the cost I enquired about cancellation to be informed that I'd loose all the money already paid as they wouldn't issue a refund.
My parents who had also hired a car as holidaying together, had made a mistake on their time collection for the booking, so contacted doyouspain about the mistake over 48hours before we were due to collect the car to be told that the car would still be held for them as there was a 6 hour allowance. When we all arrived at the car hire centre they were informed the car had been marked as cancelled due to no show even though they'd informed doyouspain with plenty of notice! My parents who had a credit card were also then told they could have a car as they had one available to hire but they would also have to pay a further 367euros on the credit card and have a further 100 euros held!
We were completely scammed! I have since contacted doyouspain to be informed that it was all in the payment section on the voucher they sent however I do not see anything regarding paying further in this section. Now I am being ignored by doyouspain and okmobility!
Complete scammers! Avoid both doyouspain and okmobility at all costs
Tip for consumers:
Just avoid to avoid being scammed!!!
Products used:
Car hire
Office closed early on NYE and I was left stranded with a 10 year old at Alicante Airport, no answer on emergency numbers. Had to hire from another car hire operator that was still open 300euro cost. Tried to claim compensation from DoyouSpain and the customer service after care was appalling and they will accept no responsibility or offered any compensation
Tip for consumers:
Do not use DoyouSpain
Products used:
Another car hire operator
We reserved a car in Gandia Spain, specifically asking for an automatic, we arrived at Enterprise and they said, "oh, we don't have any automatic cars, we will call you later today or tomorrow when we have one" They never got back to us and have a phone line that goes directly to a full voicemail box.DoYouSpain says all they can do is send an email to Enterprise but they have not responded. TWO WEEK and no response, no refund and no car, but of course they hand no problem charging my credit card over €500
Would give zero stars if I could
Rudest people ever.
Our flight left uk on time but we were redirected before landing as they closed airport due to storms. They just kept screaming at me saying I should have contacted them, when clearly I was unable as I was on a PLANE. Anyway got to destination tired, no car, no refund, no help just rudeness.
Very unethical and greedy company, do not allow cancellation or modification booking, my flight was delayed I arrived airport very late, hire company offered another car that I book then, I had a problem getting my car because of my card for excess, hire company charge me extra money to bring car, and I want to cancel my booking but hire company said I should talk with do you Spain, and they do not accept a refund after booking time, at least they should pay rest of money. They do not care about their customers.
Paid for a car, in few minutes got an email that I will have to pay 1350euro deposit at the car collection time, even I paid for full insurance cover, asked to refund my money, looks like will have to get my money through my bank.
Made our booking online,1st to 5th October 23.mallorca Spain, price based on small Peugeot 108,£80.68 with full insurance, pretty simple so far. Got to airport to pick up car from goldcar rental desk as instructed,now the stress starts,waiting in a queue with ticket number to be called up, waited a good hour only to get to the desk and submit all my details again just like a new booking,and asked for a further £264 euro's w t f,£116 made up as a fuel charge,full tank given and part payment taken on return of what ever is left in tank, this time over half a tank on return, I get that charge, people at desk not that helpful given a stated i booked online, there response was book direct in future. Another part of extra charges was for airport tax,IM NOT IN THE AIRPORT,im travelling the country,.we have been to mallorca three times this year payed online with another company price online is what it is,and on arrival proved id,picked keys up and enjoyed my break,
If anybody has heard of viagogo then do you spain operate in the same way shame they do not put reviews on there home page, fell ive been scammed.
I used DYS for 2 car rentals. On each occasion I could not use their website for cancellation of the type of insurance coverage I began with on the initial purchase. The site would cycle back to itself without advancing to any way to address the insurance coverage changes. I had to involve my credit card company to obtain my refunds. There is no actual customer service from DYS.
Indicative of the poor customer service is that 1 month later I received an email regarding my first insurance cancellation and the representative merely stated that I only could cancel if I make the request prior to the pickup time. I exactly did cancel before that date and time. Since, I was reimbursed via my credit card company with in days of the complaint I have no incentive to correspond back to DYS to help them correct their horrific customer service.
Tip for consumers:
Their website is not an avenue for communicating properly with DYS staff.
Products used:
Vehicle rental car insurance
These are really very impudent and cynical scammers, I don't know how the European authorities still allow this! We are refugees from Ukraine, spent our last money to be on wheels, paid for the reservation on the website. Since we had Ukrainian and not international driver license, we were denied a car. The doyouspain team does not answer letters and calls, money is not returned! Beware of scammers, don't contact this company!
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