DoYouSpain.com

Its Web page contradicts what you later find when you arrive at the rental company's counter. Then doyouspain washes its hands and leaves you stranded, having to pay all the additional costs, which contradicts what they offer on their main Web page. Please, just be very carefully, lots of hidden traps.
Thanks for reading and listening. Booking Ref.:
DYS­*******

I would put zero stars but I can't. Don't use this disgusting company. We unfortunately were unable to collect our car on the day we booked it - obviously we understand that is our issue - but when we went the next day to collect it, the customer agent told us it had been cancelled, then laughed in our faces and quoted €4700 to hire the same car that we had paid €400 for! The website showed cars available for €500! They could have been helpful and tried to work something out, instead they laughed in our faces despite the circumstances being beyond our control the day before. Absolutely disgusting.

We arrived to no car, which as Do you Spain don't answer there phone couldn't be resolved. We ended up having to hire on the spot at the airport. On our return we were offered £200 vouchers to use for another trip, which we refused. Since then they refuse to respond to email or phone. I'd sooner burn the £200 than use Do You Spain again. Complete scammers!

I paid for the car rental and after a day I was informed that I should look for another car because that had already been rented. Of course, for the sake of the company's good name, I was offered a "special offer" which turned out to be identical to those on their website. No more amateurish. I don't know where they have a good reputation, they probably pay for it as an advertisement. Special greetings for Mrs Claire Davies for a totally thoughtless and unprofessional approach to the client.

If you need a car, don't book with them... plain as simple... they are just scam... oh and if you have a problem ask Lydia. She'll find every excuse to not help you... but she's nice... if you pay her

Office closed early on NYE and I was left stranded with a 10 year old at Alicante Airport, no answer on emergency numbers. Had to hire from another car hire operator that was still open 300euro cost. Tried to claim compensation from DoyouSpain and the customer service after care was appalling and they will accept no responsibility or offered any compensation

Horrible. Should be flagged as scam.

Under "others" it states, in fine and small print, that you must arrive from a flight, you must have a boarding pass (!) and a ticket to collect your car. If you have a second driver, the booking must be in the person with the ticket.

In our case, we were told as the booking was in my name and my wife arrived on the plane, I am not eligible to collect the car with or without my wife and not eligible for a refund of my prepaid, 15 day rental.

Absolute disgusting site and company.
Came to pick car up after booking online.

Not the same car specifically booked and paid for. Lower version.
The cost then doubled from what I've paid on the website. No explanation on the website this would be the case. They are just a middle man. The car hire company the contract was with highlighted that they do this all the time.
Too much small print they utterly hide from you, and the sales process feels designed to be deceitful.

Wouldn't touch again with a barge-pole.

Flights were cancelled and delayed, so that we arrived one day late in Spain. At DYS office almost impossible to reach someone. If so they were unfriendly and not competent. Long story short: the car couldn't be reserved or cancelled, so we lost 630,-€. We were lucky to find another (cheaper!) car at the airport. Strong advice: do not book with DYS in advance, that just creates trouble and you are in danger of losing your money!

We booked a car from murcia corvera but when the voucher came through it read munich... we contacted dys within five minutes of making the the booking to be told nothing can be done. We thought maybe we had made the mistake and pressed the wrong airport until we tried to do it again and realised thre is no munich in the drop down box (see pics)so we couldnt have booked munich even if we wanted to. We tried to explain this but were told by anna on customer (non)service nothing could be done your money is lost

I booked a hire car through this company. I then tried to cancel the booking 3 times but because there was a typo error in the email address they refused the refund as the cancellation was not confirmed via the email! The email address did not exist and would have bounced back but was easy money for them to deny everything and refuse the refund. Wish I had have read the reviews before going anywhere near them. Do not use.

This company are total crooks. Took my booking, took my money. Then when insufficient time to rebook or get a similar deal, emailed and told me that I'd need to pay at the car rental company when I picked up my hire car. I was refunded, but £50 short and was told I'd be refunded in fully once I sent proof I'd hired car.
They haven't responded and it's just a way to rip off customers.
I'd never use this company again. It's fraud on a corporate level.

I rented a car for a month in Spain through Doyouspain.com and the price should be quite cheap (66 for 28 days). When I arrived at the partner's office at the Airport of Malaga (partner = Goldcar) they suddenly told me that they need to block 1160 as safety deposit on my credit card + 70 of fuel charge. My credit card limit is 1200 so they couldn't charge the fuel on the same card. At this point they told me that the only solution was that I paid an additional insurance for 230 (for 28 days!), otherwise I would not get the car. So at the end for less then 1 month of car rental I paid a total cost of 366! Afterwards I contacted their customer care twice but they didn't reply. I recommend you not to rent your car with them!

Unreliable.
Do not use this broker

We were looking to rent a car in Athens through Carjet.com Dba do you Spain.com

We paid a 22 deposit of a 170. And instructed to pay the rest when arriving at the car rental office.

Well the company is no where near the airport. One must be picked up and driven to the car lot. When arriving Company did not accept my card (same card as the deposit plenty of money on it)
Not an issue with Hertz, or Enterprise and the are located at the airport in Athens.

After being told that my card was not accepted the company wanted us to pay 250 on top on the rental for full coverage insurance. You got to be kidding the original rental cost 170.

Well we returned to the airport and found a car for 120 that accepted our card

Paul

Trying to change the date of car hire from August to June they said no it's a special price ok then I'll have a smaller car keep the price the same no was the answer so doyouspain have charged me €498 for not providing me a car keep away people they should have a mask on and a striped jumper. Robbed

Paid 106 Euro for a car for a week with full insurance. Got to Gold car rental desk at Alicante and was charged another £280. DoYouSpain list their site as the cheapest comparison site and that the money you pay them pays for the car you ordered but it doesn't. Book ONLY with Avis,Hertz or Sixt as their charges are transparent from the start with no nasty surprises. Be Warned... Vehicle hired 6th May 2023 until 13th May 2023 from Alicante Spain.

I strongly do not recommend this company. The approach to the customer is so bad that I don't even think it is legal. If you don't pick up the rental car at the exact time, the reservation is forfeited without even a prorated refund. Unfortunately flight delays are something that can't be planned and just happen and often, but this company cancels the reservation when you arrive late and you have to rent the car again. This company ruined the start of our vacation. Never use.

Unjustified refueling fee, miserable and unfriendly service
I took over the rental car with a full tank and handed it in with a full tank. Nevertheless, I was charged a refueling fee of € 31 (!). Reason: because I inadvertently did not specify when booking online that I would like to take over the car in full and return it in full. This is cashing in through the back door. This is an illegal rip off! Never again a rental car from DoYouSpain!