DoYouSpain.com

Would not give this company a one star! They sent me a confirmation voucher which didn't work at the airport. At 11 pm all car rentals close at the airport. I had to get an hours taxi to collect this car and was stranded at the airport. Record go would not help so I I had to pay for a car for three days until this matter got sorted. I took the car back after day 3 and then had to pay a further payment to keep the car as do you Spain had not responded!

Total £2300 extra to my trip, eventually do you Spain agreed to give me a refund but after I was on the phone and many many emails six months later I'm still waiting for this refund!

Very frustrated and fed up with their pathetic excuses they have had all the information that they have needed and still NOTHING …worst service ever

Booked a car for two weeks with the wrong pickup time, honest mistake from my side. We arrived with boat to Dénia at 13:15 and the took a taxi to Alicante. I arrived 6 hours later than the pickup time and my booking was cancelled and doyouspain kept all the money.

The funny thing is the car I was going to take was still available at the car rent company. So basically I had to pay for the same car again. This is a deceiving business decision doyouspain has made to earn more money. They basically get to keep all the money and don't give anything to the car renting company. They earn more money when people miss the booking time than when people actually make it to the booking.

My advice is just do the search on doyouspain, but then contact the car renting company directly and they will for sure match and give you a better deal.

I could not reach the customer service at all. For your own good and for your pocket avoid doyouspain at all costs.

I turned up to collect my car but I had lost my passport so was unable to collect my car. After hours and hours of searching my passport was finally found.

I went back to collect the car but was told that if you don't collect kit within 6 hours you loose your money. Do You Spain said that even if you are delayed and it's not your fault for the delay that they keep your money.

This is just pure theft. The actual car hire company OK Mobility were willing to give me the car but the booking system said it was a no show and that Do You Spain will keep my money.

It seems like car hire companies are more in the business of trying to scam customers more than hiring out cars.

I have emailed Do You Spain CEO but not received a reply.

I would have given zero stars but one was the minimum allowed.

I didn't realise until I turned up at the car hire centre that I had had my wallet stolen/lost the day before (therefore no drivers license). The Car Hire centre were very helpful but said it was up to Do You Spain to cancel the contract with me. The car was never given to me. Do You Spain, agreed on the phone that if I had a police report it would be fine. I provided a police report and then was told it didn't matter and no refund for the entire weeks car rental was provided. Be careful of the fine print - no flexibility to extenuating circumstances. Would never use again.

I recently ordered a Citroen DS3 from Tenerife ( there was 2 of us and a set of golf clubs). I arrived at the airport only to be "greeted" by possibly the rudest lady I have ever met and I got the insistence that I have to take out the very expensive insurance or give them over 1K as a deposit. They would not let me get my money didn't have a choice. They presented me with a Fiat 500 that was covered with dents and had 94K on the clock. This was a 3 week rental but after the first week the breaks started to make a grinding noise and the brake pedal went soft. The engine warning light also came on. I had to call a recovery truck and hang around for the car to be recovered. I said I wanted my money back as they wanted me to go to the airport (and waist another day of my holiday). This was all booked thru Doyouspain. Trying to get any form on help from them is impossible. They are still advertising cars and help which they know isn't true.

We have prepaid our booking. Our flight got delayed for 1,5 hours.
Once arriving to the desk, we were told that our booking was canceled, support said there is nothing they can do, and hung up!
We were left at 9pm in the airport without a car with baby.

Cancelled my booking that I wished to extend for one day. Told me to do another booking, which I did. Never got the money back for the booking that they cancelled. Emails, calls, never a return. Only help would be a lawyer.-In spain.

Booked a car in November from Malaga airport, Firefly refused to honour the deal I'd booked, big battle as they tried to keep my 1000 euro deposit, I refused to leave until they cancelled the payment. Gloria got very aggressive and threatened to call the police, eventually they relented and cancelled the deal. Doyouspain however have refused to refund my £35 as I didn't cancel through them. I've used Doyouspain for at least 10 years, they have always been OK and I have never in the past had a problem. I went to Goldcar with the same deal on Doyouspain, they refused to hnour it as well, they told me it isn't their website, RecordGo who were very nice said they don't subscribe any longer to Doyouspain. It seems the age old scam of charging you a small fortune for a scuffed wheeltrim has been shut down and no one wants to honour a deal that they can't make any money from. I'll be surprised if Doyouspain doesn't disappear shortly.

Very unethical and greedy company, do not allow cancellation or modification booking, my flight was delayed I arrived airport very late, hire company offered another car that I book then, I had a problem getting my car because of my card for excess, hire company charge me extra money to bring car, and I want to cancel my booking but hire company said I should talk with do you Spain, and they do not accept a refund after booking time, at least they should pay rest of money. They do not care about their customers.

I rented a car and then cancelled because i only had my licence in the phone and they said it would take 3 days to get the money back and i did not get it and have been truing to contact them for almost 3 months without answers.

They are maybe cheap however when your plane is going to be late they do not refund any money, I have lost £450 for six days car hire including insurances and they have double charged me to rent another car so in total cost me in total £800 for 6days.
When I have complained they have just simply said I have lost the entire money as their terms and conditions say that if you are more than six hours late they will release the car to someone else and they will charge you for the entire week and you lose all the money.
I would have been happy to pay and lose one day but to lose all the money and they get double profit I believe that is well out of order and very close to a fraud.

I have never felt so conned in my life and would suggest looking elsewhere before throwing your money away. I recently booked and paid for a car through Doyouspain and was due to collect at 22.30 hors. Our flight was delayed by almost 3 hours and we did not arrive until 01.15hrs. Flight details had been provided. When we got to their office in the terminal it was all shut up with no emergency phone numbers. We got a taxi to our accommodation ( 80 euros) and I returned to the airport the following morning ( 50 euros) to pick up the car. When I got there I was told that my order had been cancelled as I had not collected my car within 6 hours of the allotted time. I explained that we had been delayed and I was within the 6 hours, however they were closed. " THAT'S NOT OUR FAULT " I was told the order was cancelled and I was not due a refund.

I have rented a car for two weeks. When I arrived to collect the car they denied it on basis that I did not arrive at the exact hour that I said I would arrive, but they have also denied me a refund, referring to hidden clauses in their T&Cs.

This company makes money through no refund policy! If your flight is delayed they cancel your reservation and do not refund; if you don't get the car whatsoever they do not refund; if you have any problems there is no service and no refund! Don't book here or there is a high chance that you will get scammed because of a ridiculous issue

Paid for a car, in few minutes got an email that I will have to pay 1350euro deposit at the car collection time, even I paid for full insurance cover, asked to refund my money, looks like will have to get my money through my bank.

April this year I had booked a car in Madeira with Goldcar via DoYouSpain for a week and paid € 373 in advance via my credit card. When I picked up the car at Funchal airport, my credit card was also charged by Goldcar, now for €399. I thought it was deposit but it turned out to be rent + deposit. I received a €99 deposit back after returning it.
I have raised this double payment up to 3x via the response form on their website at DoYouSpain. Response: 3x an automatic reply with a promise to respond quickly. It is now June 1st and there has been no action on the part of DoYouSpain. Last time I warned that I would write a very negative review if I didn't get a response. So with these. My advice: DO NOT BOOK THROUGH DOYOUSPAIN. It will cost you twice as much and they don't respond!

Avoid this company "Do You Spain" (and it's other brands Goldcar, Europcar and InterRent & Ubeeqo) at all costs! While their prices may be considerably cheaper than elsewhere their customer service and failure to return my deposit is despicable. I've used this company on a few occasions but previously opted for their expensive collision damage waiver and fuel pre-purchase when pressured at the collection desk. On this occasion, I opted for our own CDW and agreed to return the vehicle tank full. The return of the vehicle all went well and provided a receipt for fuel as advised. It's been 2 months and £1400 deposit is still outstanding. I've completed multiple contact form requests and emailed multiple times with the promise of a return of my deposit. Each time they ask for more information but still no deposit refund. Seems legal action and a complaint to European Car Rental Conciliation Service (ECRCS) is my only option to pursue the outstanding amount.

My booked my wife a car from Alicante through Do You Spain, I paid upfront for the car and the Platinum insurance. The voucher came through for Goldcar. I read all of the insurance docs and quote from DYS " Goldcar will block £1400 of a credit card in your name but will ask for no money" My wife arrived at the Goldcar desk in Alicante and was told they do not recognise DYS insurance and Charged my wife £429.88. She showed them DYS insurance where it says you will not be charged. My wife was held to ransom "no pay no car". I have emailed the DYS contact page where you get a conformation and "someone will contact you" To date 2 weeks later no contact.

Absolute rip-off, customer services none existent. The website is very slick but totally misleading. We have a holiday home but will never use DYS again
Anne and Billy bell