DoYouSpain.com

Intense marketing strategy that lures customers by quoting low rent-a-car prices. You´ll end up paying everything and more once the ´refuelling fee´ is forced upon you and want to ensure you have a decent insurance for your car. A clear cut example that cheap is expensive many times. Preferable to go with established, more transparent companies. If you use this company, please make sure you read and understand everything.

Do not use these people.
They're cars are dodgy and my credit card was fraudulently used by them.
To take money which I never agreed to pay.
And because they are a broker, you cannot charge it back.
DO NOT USE

This companies T&Cs are incompatible with a fly-drive. If your flight is delayed and you turn up late to collect the rental car, they cancel the rental with no refund. The customer service is utterly unsympathetic to this problem and refuse to help in any way. Avoid at all costs.

I used DYS for 2 car rentals. On each occasion I could not use their website for cancellation of the type of insurance coverage I began with on the initial purchase. The site would cycle back to itself without advancing to any way to address the insurance coverage changes. I had to involve my credit card company to obtain my refunds. There is no actual customer service from DYS.

Indicative of the poor customer service is that 1 month later I received an email regarding my first insurance cancellation and the representative merely stated that I only could cancel if I make the request prior to the pickup time. I exactly did cancel before that date and time. Since, I was reimbursed via my credit card company with in days of the complaint I have no incentive to correspond back to DYS to help them correct their horrific customer service.

As many other people have stated this appears to be the cheapest way to hire a car but it is not.
My experience of DYS has been awful. It completely ruined the first day of our family holiday and blew a massive hole in our budget.
I'd booked and paid for a car in my husbands name but when we arrived he did not have a credit card as his wallet had gone missing in the airport! They would not accept my card despite it being the same surname and actual account that was used to pay for the booking. I spent a long time on the phone to DYS trying to arrange a name change on the hire but they flatly refused, would not amend it even for a fee and so they retained the entire amount I had paid of over £550 but gave me nothing. There were other people at the counter having similar problems.
They have not replied to either of my emails of complaint.
My advice is to book directly with a car rental company, email them to negotiate and you will get just as good of a deal if not better.

Rented a car through this company who position themselves as a comparison site. They knowingly work with scam car hire companies who collect your credit card details and take money without reason or communication.

Do not use do you SPAIN website for car rentals. Prices are really high and quotes are misleading.
Paid Euros 1322 for 3 weeks automatic car rental in Almeria airport. When arriving to collect the car the staff at Goldcar desk advised that I needed to pay an extra 650 euros for fuel and airport taxes.
The car had a lot of scratches and it was an Opel not a luxury car that you would expect after paying all that money.
So annoyed that companies can rip off customers so easily! Will never use do you Spain or Goldcar.
Please be careful and book car rentals directly with the providers in Spain, it is probably much cheaper than using a U. K. website.
So annoyed! What a waste of money!

Following on from my July review of the fraudulent practices of "DoYouSpain.com", I note that the site of these mobsters is still active and that no criminal charges are apparently brought against them. One piece of advice to all: do not give in to the fabulous offers of car rental prices published on the internet by dubious or even villainous intermediaries. It is better to pay the price to known and recognized rental companies.

Doyouspain scammed me out of $391.00. I rented a car through them. When I went to pick it up 4 hrs later than I could, the rental had given my car away. It's fine I was late, so I had to rent another car and pay that company Goldcar a new rental price. However, doyouspain would not return any of my money I had paid for the week $391. They charged the whole amount even though I did not get a car. They robbed me.

Date of experience: December 16,2022

Warning! This business wholesales to actual car rental companies and will charge you in full for a car rental with little to no possibility of modifying your reservation. They provide no customer support and make it very difficult to contact them. I was refused a car rental that I was charged for after arriving at my destination and was refused a refund by DoYouSpain. Go directly to the rental companies.

The worst car booking experience ever! A nightmare! Do not use this site.
I have booked car with the full insurance coverage, when we came to pick up the car the rental company informed us, the car does not have any insurance and requested another 250€ for the insurance. I tried to call do you spain, but you can never reach the customer support, they also do not reply to emails. So we believed the insurance we booked via do you spain would cover us incase of need, but it did not. We ended up paying 400€ for invoice on road assistance which came to open the car as we locked the key in the trunk, to the rental company as we did not have any insurance according to them, and tried to reclaim the invoice by the insurance company, also asking for everything possible and not replying, just to avoid the coverage... This is struggle is now taking 3 months, without any progress.

Would give zero stars if I could
Rudest people ever.
Our flight left uk on time but we were redirected before landing as they closed airport due to storms. They just kept screaming at me saying I should have contacted them, when clearly I was unable as I was on a PLANE. Anyway got to destination tired, no car, no refund, no help just rudeness.

Think very careful before renting from this company. I booked a rental, they send me a confirmation- Driving license must be an original, no photo copies are accepted-no mention of international license. When I went to pick up the car, they would not release it without an international license. Other rental companies do not required this. I had use them before and did not have this problem. I had to rent another car at the airport from another company and did not required the intl. License. Avoid this company, all they have are complains. I paid the rental in advance an now they don't want to refund me my money.

Fraud and scam. They took money, but refused to provide the car. It is not mentioned anywere that debit cards are not allowed for deposits. How should we know about this? When we requested a refund, they just do not answer.

Their super cover is a scam and Firefly charged me again for over 180€ for nothing! And the worst part is that the employee lied to me and added this additional insurance without letting me know and she said that I would be refunded anyway. Complete lie!
Never rent with Doyouspain nor Firefly!

I've been hiring cars in Spain for 20 years and some times the hire has been stressful. However, my experience in June 2022 was the worst ever. Our flight was cancelled by Easy jet when we were in the departure lounge. We rang the hire company contracted by DoyouSpain who noted that we would be delayed. When we finally arrived around 14 hours later the car had been given to someone else. No refund. If you hire a car and pay, it should be there. DoyouSpain? Do me a favour and change your name to DonebydoyouSpain.