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Such a bad experience and worst consumer service ever. I have been trying to understand why I ended up paying more than the price advertised in their website. It's been 5 weeks now. They don't want to refund the difference because the fuel was supposedly not full. Each time there is a different contact person to whom I must explain the situation all over again and send all documents again. Waste of time and money. Don't trust DoyouSpain or Thrifty / Hertz, the compagnies they work with.
Tip for consumers:
Don't rent through DoyouSpain. I was charged extra for supposedly not having returned the car with a full tank. Then I was charged one extra day because when I got at the desk, there was no one and I dropped the keys into the box. Now they are asking for me to prove I returned the car before 3pm to get my money back. Dishonest company. And the customer service : for now almost 6 weeks, I have been talking to countless employees to whom I had to send - over and over again - the same documents.
Products used:
Car rental
Nora M.'s review of DoYouSpain.com earned 8 Very Helpful votes
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