Doordash

Placed an. Order, received a text saying it outside my door, looked NO food. Called the number she left my food at a building 2 miles away but was more than willing to back and pick it up and bring it to me. Uh, yeah no! Had to call door dash! They replaced the order. Hour later still no food, but I received a survey asking me how my delivery was from Mike! Mike who and where is my food? Callef Door Dash ok enough I will go get my own food! They were to give me a refund back I into my back account, after 3 days of would show up, well after 3 days nothing! I called them they gave me door dash credit, I did not agree to. That as I said I would never use them. Again! They refuse to give me my money back! DO NOT USE!

I have spent over $1000 with DoorDash over the past several months. Tonight I called about an incorrect order. I have never been so disrespected by a customer service representative and their manager! I canceled my account tonight. Please join me in canceling your account too!

The worse customer service EVER! The delivery driver never delivered my food. Don't know where he went after I buzzed him into my building, 5 floors, 115 apts. I contacted DoorDash & they refused to reimburse my $$. When I escalated the complaint, they said I had "several compensations" within 60 days & they could not compensate me anymore. WTF! If my order was not correct or something was missing, I am not paying for it, just as though I was at the restaurant. And certainly if I didn't receive my food, I shouldn't have to pay for it ANYWAY! Nobody in their right mind would! I'm sure DoorDash folks wouldn't! What a sneaky way to SCAM the public!

Initially I was happy with the app. Then we wanted to order Mcdonalds--a menu with prices I am very familiar with. Almost every item was marked up $3 from the local price. Many of the drinks, the famous $1 drinks, were hugely marked up no matter the size. See picture I screencapped.

I had figured their service charge was their income, but no, they genuinely mark up the prices ridiculously. I had my DoorDash account canceled (You must contact them specifically and request this.)

DoorDash DRIVERS are fabulous and I have only praise for the professionalism and courtesy of the drivers.

Worst experience I ever had they would not replace my food they would not resend out my food so I just gave them $46... Worst experience ever I wish somebody higher up with answer my questions and contact me

Worst service ever. I ordered and waited for almost 2 hrs. Only to find out when I called the person that they were at home an not working that night. DoorDash assigned a person who wasn't even working! Then their customer service hung up on me when I asked for a supervisor. I called again and was told the supervisor would call be right back. No call. I called a third time and was told (after 10 mins on hold) that the sup would call me back. Still no call. I better get my refund!

I use door dash from time to time and tonight I ordered McDonald's and my dasher came and got lost in my trailer park so he called me and right away he was extremely angsty with me and kept cutting me off when I'd try to speak. I tried to explain where he had to go but he just wasn't listening. After a few minutes he said "I'm on royal boulevard" and I haven't lived here long enough to know where every street is that's why I try to explain how to get to my house when you first enter the park and I said "I'm not sure where you are", he said "well then I can't deliver your food" and hung up. Very rude. I mind you that him and I were only one the phone for a solid four minutes before he gave up. (Numbers blocked for protect his identity)

If I were you, I would not become a DoorDash driver. They hold your money hostage and will not give you your pay when they are supposed to. They tell you that they send it and it never gets sent. They say they send it to your bank I call my bank and there is no Transfers or pending transactions from DoorDash so I would not trust them

DoorDash will not publish less than stellar reviews. I've had my last two orders never arrive because the restaurant never cooked the orders, but my reviews were not accepted. They also will not refund my order, they force me to take a credit to my account, which has become a vicious cycle because when I tried to use my first credit the restaurant didn't cook my food yet again. I also have received someone else's order (an order of soup instead of a large pizza) and I was unable to get my tip credited back. Why should this dasher get a tip when he didn't do his job?

I ordered from DD for the first time. The first order was screwed up on their end and "delivered" to the business I ordered from. I contacted them about this muck up on their part. They tried to blame me but finally agreed to get the order correctly delivered. Then I get the order and I paid extra for bacon, which I never received. I was charged for something I never received. That's theft.

I am very disappointed in this company. I was just on their website getting ready to place an order to a restaurant that I had a menu for. On the menu, one of the items I wanted was $7.99, on the DoorDash website, it was $11.49. Another item I was going to purchase was $20.00 on the menu. On the DoorDash website it was $28.99. This is upcharging at it's worst; especially during this Covid-19 pandemic. It seems all their prices on all their items have this large increase per item. Plus, they then charge a service fee and a delivery fee. If you can, please check on the internet for the restaurant you are wanting to order from and compare prices before placing your order with this company.

Last night I decided to give DoorDash a try. I ordered from a local restaurant and was originally quoted my food would be here in 30 minutes. I have worked in the restaurant business my whole life so I understand it can take longer than quoted, but I placed my order at 840 pm. At 9:25 I recieved a text from the company stating the driver was still on the way to the restaurant and my delivery would arrive by 9:44 pm. At 10:10 pm (I wasnt even hungry at this point anymore) I FINALLY got a call that the driver had arrived at the restaurant and that they were now closed. So I waited over an hour and 15 minutes for food i never recieved, i asked for a refund and was told it would take 5-7 business days to be back in my account. I am very disappointed in the service of this company. Dont they know that the restaurant closed at 10? Why did it take the driver an hr and a half to pick up the food? Next time I'll just order from Papa Ginos!

Food never arrived! Waited on hold for over 15 minutes only to have them hang up on me. I called the restaurant and they said it was picked up. Called the doordash number again, but the wait was over 30 minutes. In the meantime, I have to deal with my HANGRY family. I tried to cancel the order, but it would not let me click the option. I called the phone number for the dasher and the automated msg said that they were trying to locate a new dasher. An hour after food was supposed to be delivered, we had to go get food from somewhere else. I eventually got an email that said they would refund my money, and they did. I used to have good experiences with doordash, but the last 2 orders have made it so that I will never use them again. I will also spread the word about this awful company!

I'm being required to meet in person and sign for my food. I'm immune compromised and handicapped. They hire disreputable delivery people, they don't deliver, I ask for redelivery and get a credit.y family can't eat a credit. Now because of their screw ups I am supposed to risk my health to get my food? If I could go get it I would. I shouldn't have to choose between my health and feeding my family. This is shameful.