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How would you rate Dollar Tree?
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Illinois
1 review
1 helpful vote
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Rude!
January 18, 2020

Rude employees who treat customers like they're a nuisance or a chore. Not worth the stupid savings! I'll shop at Dollar General and spend a little more!

Date of experience: January 18, 2020
Tennessee
3 reviews
0 helpful votes
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I went to a dollar tree store in Daphne Alabama and of course I had coupons, now keep In mind not very many black people live in this little small town I stopped in on my way to Mobile I picked up some toothpaste and went to the register and the Mgr just got pissed off she screamed out to the other cashiers I want to see all coupons that come through this store I just looked at her and smiled one to myself wow it's like this now so you guys tell me what's up with that?

Date of experience: August 17, 2016
Nebraska
2 reviews
0 helpful votes
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I went to The Dollar tree in Omaha, Nebraska located on 74th and Dodge St. At 7:45P.m. On June 22. To make a quick purchase. When I could not open the door because the lady there put up a sign on the door stating they were close at 8P.m. And there were five other customer that were coming there to shop too. No reason as to why she was closing so early. The time on the app said 10P.m. Was closing time, so what changed? No reason at all

Date of experience: June 22, 2022
Maryland
1 review
0 helpful votes
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Store#5389. This store is always crowded and messy. The staff here are incredulously rude and often off-putting in the way they handle customers. The manager walked away from her duties to go have a smoke, while the one cashier working was waiting to take a bathroom break. When she realized customers were speaking to that fact she jumps on the register and calls people over, I go over as I'm ready to check out only for this manager to tell me that people who were displaced from a line she closed should be able to get in front of me they had to get out of the other line. This manager made a complete mess out of the whole situation when if she had stayed on duty it would have never happened in the first place. To correct what she started the manager begins taking customers, when she gets to me I want to do an exchange and she tells me come back when the other manager is available in two days. I'm not angry just frustrated I waited in line like everyone else but because I called her on her unprofessionalism she chose to be petty and not serve me.

Date of experience: October 24, 2022
Seychelles
2 reviews
1 helpful vote
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Manager
June 10, 2019

If you ever have visited the dollar tree on Lee Rd in Orlando Florida then you already know how rude the store manager is. I am custoner and was appauld on a way the manager spoke to one her employess in front of custoners. She was very very rude and loud and said degrading things to her. There are times where I have gone in and she has had a short, bad attitude even with the customers. The employee was so embarrassed she didnt want to say anything but you can tell she was embarrassed. I would suggest if you shop at this store try to get in and get out. This manager is obviously unstable and untrained on communication with employess. I do not suggest working or shopping here.

Date of experience: June 10, 2019
Georgia
1 review
0 helpful votes
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Needs Cleaning
January 11, 2022

The Dollar Tree In Riverside Mill 555 Riverstone Pkwy Canton GA ******* is in need of a thorough cleaning. The doors, floors, display counters are filthy. Canton GA is an area with high COVID 19 Omnicrom variant numbers. I have yet to see the employees where a mask. Employees including the managers lack basic customer service skills. Someone from the corporate office needs to make an unannounced visit to this store.

Date of experience: January 11, 2022
New Hampshire
1 review
20 helpful votes
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I lost all respect for the store manager in Somersworth, NH. I have been a loyal customer for years. After commenting on the store being trashed due to rude customers the store manager approached me while I was shopping to say I wasn't to say anything negative about HIS STORE. He told me to go on line to comment. I am not sure if he targeted me because I am a white female or if he wishes to take away free speech.

Date of experience: October 20, 2017
Florida
2 reviews
0 helpful votes
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Mad
July 11, 2023

Can someone please tell me why they still call at the dollar tree when nothing is a dollar now in frozen food section they have thanks for 3.4, and 5 dollars. Please change the name to dollar plus!

Date of experience: July 11, 2023
California
3 reviews
11 helpful votes
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Lulu is the manager and she has been for quite some time. I shop there on a daily basis and even more frequently since the closing of the 99 cent store. I was just in the store this morning and Lulu was chatting with some of the workers who were at the register buying some products for themselves there were about four or five people in front of me and they kept on chatting 5 to 7 later they just kept chatting being disrespectful for the customers in the line. This isn't the first time that this happened as I have had the same experience dozens of times and she acts like the world revolves around her and I have also seen other people do the same thing as myself as they were frustrated and feeling disrespected. She is one of the worst managers in that respect I have ever seen and I have had conversations with her before and she is aware of these issues but does nothing. I have already called corporate to complain but they are often a joke themselves in overseeing the stores and the managers. I was charging my cell phone or I would have taken pictures and video to document the lack of respect for the customers that were waiting in line. If she worked for me I would fire her as her attitude is very poor and she repeatedly disregards what's in the best interest of the customers. And furthermore she does not properly train other workers when there is a line at the cash register I've seen 7 to 10 people in line and no one calls for backup. All you need to do is go to the store once or twice and you will see exactly what I'm talking about and ultimately she is costing Dollar Tree money by irritating and annoying customers like myself. All I want to do is get what I need and check out and not have to put up with a ridiculous drama and waiting repeatedly because she is not a good manager.

Date of experience: July 9, 2024
California
6 reviews
9 helpful votes
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Dollar Tree and 99 Cent store all have one thing in common. They sell a lot of useless junk for a buck, make a small fortune and you're stuck with broken useless goods. Just use caution when making purchases. I won't buy aspirin, cough & cold remedies, or any other pharmaceuticals because my families life is worth more than saving that buck.
I don't buy dog food, electronics and most food items because they are not processed in the US and do not have to meet our guidelines. Again, know what your buying, read labels and look at the country.
I do buy fresh produce and some bread. The bread truck is always local. Make sure to check dates on all fresh / freezer foods because many are super close to expire.
Overall I love purchasing all my gift wrap, cards, plastic throw away cheap containers and even soft drinks. I recently purchased Hawaiian punch power to add to bottle water, sugar free, and love the price and ease. Slip some in your vehicle for a quick pit stop, in your purse for on the go and pack for camping.
Need some quick hand out gifts, Dollar Store is one stop for all those needs. Keep in mind the price your saving vs the other party stores and you save $$$ making it worth the trip.
Overall, use common sense and read labels. If you don't know what it is you probably shouldn't buy or use it and you do get what you pay for, is it worth it? Only you can judge.

Date of experience: September 28, 2015
Virginia
1 review
0 helpful votes
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African American Employees in general ones I've encountered resent Asian Indian customers. This is unfortunate! So I have gotten poor service from them! Worst service MIDLOTHIAN, VA Carmia Way Dollar Tree from Black cashiers! Dollar Tree managers need to higher better employees who value customers!

Date of experience: November 24, 2022
California
5 reviews
24 helpful votes
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Dollar Tree is so cool and cheap! I found here lots of things for decorations. So many nice things I like. Would purchase all the products from this store!

Date of experience: March 23, 2017
Michigan
1 review
2 helpful votes
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Price change
April 25, 2022

I would've paid a dollar for your bull$#*! but not $1.25 you lost my business for good I cannot shop there anymore I can find the stuff cheaper elsewhere

Date of experience: April 25, 2022
Illinois
12 reviews
27 helpful votes
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Amazing!
April 8, 2016

Amazing what you can buy there for a buck, although you may have to order 24 of them, but it's free shipping to a store. Got glasses and silverware for my daughter's wedding.

Date of experience: April 8, 2016
Maine
1 review
1 helpful vote
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This store is a disaster! Items are scattered everywhere, it's unorganized, dirty and messy!
Below are pictures of the inside of the bathroom, absolutely disgusting!

+4
Date of experience: July 27, 2023
California
1 review
0 helpful votes
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Poor Customer Service and Inability to Track Order
November 26, 2021

I ordered items for my non-profit organization to deliver to the homeless. I NEVER received the order. I received an email instructing to go to the store to pick up my order. It was not at the store. I tried to call the number on my email/receipt and finally hung up after waiting 40 minutes. I sent an email and it has been well over 72 hours and I have not received any type of response. I called on 11/26 and someone finally answered. I was told the order was "closed" even after I advised her that it was not at the store. The agent said she called the store "three times" and no one picked up. Yet, I called the store two times today and it was answered immediately! How is that? I was told that there was nothing they could do except complete a "form" and forward to corporate office and they would issue me a credit in approximately 1 - 2 weeks. Mind you, our corporate credit card has been charged! My organization will never purchase from Dollar Tree again. This is extremely disappointing. We are a small organization and spent 50% of our funds to purchase items from Dollar Tree for this very important mission. Unfortunately, we will not be able to complete the mission until we are refunded our money and can purchase our items elsewhere.

Date of experience: November 26, 2021
Ohio
1 review
2 helpful votes
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Take it back to $1
March 15, 2022

I don't see why they had to change the prices and also half the things are been changed it's either removed or been changed to less ounces u buying so NO WE DONT WANT NOR NEED IT TO BE $1.25 plus the taxes!

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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I am a frequent visitor to the Dollar Tree on University drive in Denton Texas. Pretty much everyone who has waited on me in line has been polite, and helpful. Even if they don't carry on a conversation with me while ringing up my items, they at least respond when I say hello or how are you doing today. Unfortunately, Friday friday after Thanksgiving this year was the first time. I had been totally ignored by the cashier. I realize black ftoday is not a great ti'm to be in retail. I myself worked 13 years at target the weekend after Thanksgiving because it was mandatory. Despite the chaos, despite the rude customers, Despite the environment being hectic and sometimes toxic. I still managed to say hello to someone who greeted me first. Ritza, who I have never seen before declined to respond when I said to her after placing my items on the conveyor belt, Hello, how are you? Maybe she did not hear me.
I like to give people the benefit of the doubt. She did not verbally tell me my total and she also handed me my receipt without a word. Maybe she can't speak was the first thing I thought but a retail job is not an ideal situation for someone who is mute. Bottom line. I don't need someone to smile in my face and carry on a lengthy conversation with me. But I do expect a response to my very friendly and genuine hello. There is no excuse for rudeness. If the customer before me did something to upset or anger her, that has nothing to do with me. She needs to shake that off and start a clean slate with the next customer. Hopefully she was just having a bad day, or she was still getting adjusted to the position. If not hopefully she puts in her 2 week notice, quits and finds a job she likes that will motivate her to be friendlier.

Date of experience: November 24, 2023
California
1 review
0 helpful votes
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A waste of time
July 12, 2023

I tried to go into the Dollar Tree at 6085 Greenback Lane in Citrus Heights California to buy 2 pieces of poster board to finish a project but the doors were locked, I looked at my phone-it was 9:44 pm, the store closes at 10:00 pm, I knocked on the door, the employee inside looked at me but kept mopping, I needed the poster board and knocked again, the employee opened the door to let a customer out, I said " You don't close until 10, it's a quarter 'til, I just need some poster board" the employee said "We're getting ready to close, have a nice day" and locked the door. Apparently they close at 9:44 to get ready to close at 10:00.

Date of experience: July 12, 2023
Massachusetts
1 review
2 helpful votes
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Excellent Items
December 7, 2016

I'm always happy with my purchases from the Dollar Tree store. Granted some items you get what you pay for it but the majority of my purchases are equal or better than paying department store prices.

Date of experience: December 7, 2016

Overview

Dollar Tree has a rating of 2.1 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 662nd among Discount Shopping sites.

service
96
value
86
shipping
43
returns
49
quality
78
+41