business logo of Dollar Tree
How would you rate Dollar Tree?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow Lenora T.
Unfollow Lenora T.
Send Message
Share Review
Report Review

Customer care is nonexistent
December 6, 2021

Just want to reiterate that I will never shop this store again. They are unfeeling and could care less about their customers. They could give me a lifetime supply of the item I ordered online, that their store gave to another customer, and I would not be satisfied. They put my disabled child in a a rough spot, that lasted all summer. I had friends sending me the product from as far away as Florida.
They will never have my business again and I will speak out against them at every opportunity. They refunded my money, after I talked to corporate, but didn't care about the predicament they placed myself and my child in.
I simply wanted the product I ordered and they had the ability to replace it. I explained how much this item was needed, not for fun, not for convenience. For the CARE of a disabled child. They could care less. This product is scarce in the summer as people buy it to use on slip and slides. I am often faced with empty shelves. We use at least 3 bottles a week to bath my disabled child, who is very sensitive to smells and will only tolerate this product.

Date of experience: December 6, 2021
Argentina
19 reviews
13 helpful votes
Follow lorena c.
Unfollow lorena c.
Send Message
Share Review
Report Review

Honestly I love buying at the Dollard Tree. What can't you find? If you like going to a store and taking your time to look around... then this is your store. When I go, I make sure I have enough time to look at everything they have. You'll find stuff like birthday suppies, dog stuff, toys, projecs, hobbies, health items, sun block, food, favors, invitations, thank you cards, ballons, wow! Endless possibilities. Every store has diferent items. So have fun.

Date of experience: March 31, 2016
New York
2 reviews
0 helpful votes
Follow Charles C.
Unfollow Charles C.
Send Message
Share Review
Report Review

I am amputee confined to wheelchair with brain damages make hard to talk good; she was Awesome in bagging everything in easy to handle bags and kind and mindfull of breakabbles. By time done shopping am pretty exhasted from pushing wheelchair one hand and cart with other hand. She was an Angel in understanding me and loading my personal cart.

Date of experience: December 15, 2022
Indiana
1 review
0 helpful votes
Follow Nancy T.
Unfollow Nancy T.
Send Message
Share Review
Report Review

Return Policy
July 26, 2022

I frequently shop at the Dollar Tree. I have never returned anything, but today when i tried to return some items I found out that I couldn't return the items unless i found something in the store to replace the the ones i had purchased earlier in the day. They wouldn't even give me store credit so i could return and use the money for another purchase in the future. I asked where the policy was posted and they said it is on your receipt. I had my receipt and it was on it. I told the clerk that I like the Dollar Tree stores, but I probably won't be returning. Strangest return policy I have ever heard of!

Date of experience: July 26, 2022
Minnesota
1 review
15 helpful votes
Follow sha h.
Unfollow sha h.
Send Message
Share Review
Report Review

I understand why i was let go but you could have given me a probation period. To prove that I was worthy of my job. When i worked there i would get text messages yelling at me for their mess ups. I was the one everyone called when no one would come in. I worked a few times by myself in the store which is against policy. There is an assistant manager that needs to take a break because of their cancer. But cant because there are only two assistant managers. I had a cashier walk off the job which is fire worthy but she kept her job. Left the company but then was rehired and then fired. You had promoted a drug addict to assistant manager who slept in the office, but you kept him. There is a person that stole shelves, table, and other stuff but yet they still have their job. You have so much stuff going on at this one store. Right now there are signs asking for help for every position. They close the store early which means your loosing money. I did reapply because this store needs the help but you have denied my application. You guys fired me over two zip ties but i brought in a microwave for the back so employees could warm up their food, i bought a shelf for the balloons so there was more drawer space for them, there is a black cart that i brought in so it was easier to stock shelves, and a blue cart that you can put the mop bucket and cleaning supplies on which they still use. I know i'm not going to get my job back but i was a very loyal employee to the company. Customers still ask about me and still ask if i'm coming back. I'm about ready to say call Human Resources /corporate and complain.

Date of experience: September 16, 2019
Ohio
1 review
0 helpful votes
Follow Maggie F.
Unfollow Maggie F.
Send Message
Share Review
Report Review

They have hiring and signs out but they don't need help they only need help cleaning their stores and revitalizing them they suck they have sent me to four different Dollar trees every time I'm done cleaning they're done with me this is incredible I wouldn't recommend no one get employed here they are users that is unacceptable and they only hire on white people with bad teeth

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
Follow Yevonne T.
Unfollow Yevonne T.
Send Message
Share Review
Report Review

Dollar amount
January 18, 2023

What burns my $#*!, is there was no notice, advertisment, or signs, to show the prices in Dollar Tree went up to $1.25. So it's not the Dollar Tree anymore, It's $1.25 Tree. I was buying items thinking they were still a dollar a item. Then twice I noticed for the amount of items that were in my cart I was being charged more. I knew my food stamps didn't have a tax & I ask her are you charging me tax. She said no & said she would pay the difference. I finish & when I got home I called & that's when I found out the prices went up to $1.25. I said when did it change? She told me it's been like that for 2 years now. & I never knew the dollar amount went up. Why didnt they show that on TV or the Media. That is so embarrassing thinking you have enough to pay & you dont. THANKS DOLLAR TREE FOR LETTING US KNOW. JACKASSES!

Date of experience: January 18, 2023
Mississippi
3 reviews
9 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Send Message
Share Review
Report Review

Don't know what we would do without our local Dollar Tree. Great deals on some name brand items as well as the normal stock that gets us through every single holiday.

Date of experience: December 15, 2015
Mississippi
2 reviews
0 helpful votes
Follow Dennis M.
Unfollow Dennis M.
Send Message
Share Review
Report Review

Best buy's for the cost
December 26, 2017

Always try to find a Dollar Tree during our travels. They have so many good products it is hard not to buy something. Reading glasses are better then the expensive ones sold at other box stores

Date of experience: December 25, 2017
Wisconsin
8 reviews
4 helpful votes
Follow Fred S.
Unfollow Fred S.
Send Message
Share Review
Report Review

Sparse
December 26, 2017

I shop at Dollar Tree for everyday items such as plastic ware and gadgets. The only problem I've had is that some of their utensils are of poor quality. They break and or get rusty very quickly.

Date of experience: December 24, 2017
California
1 review
0 helpful votes
Follow Larry D.
Unfollow Larry D.
Send Message
Share Review
Report Review

Poor online service
November 15, 2016

Service Reps. Are very nice, But the system is useless. Spent approx. Two hours trying to get a online order with a tax exempt status corrected with no luck. I will not waste my time
With them again.

Date of experience: November 15, 2016
California
2 reviews
3 helpful votes
Follow Leticia c.
Unfollow Leticia c.
Send Message
Share Review
Report Review

It's always fun
December 22, 2016

I love the Dollar Tree store LOL I always find new stuff for a dollar of course and it's soo much fun I can spend hours just filling my basket with things
It's amazing how they stay in business but such cheap prices

Date of experience: December 21, 2016
Botswana
4 reviews
3 helpful votes
Follow Kuda G.
Unfollow Kuda G.
Send Message
Share Review
Report Review

Affordable
October 31, 2017

Great service, I love how everything is so cheap, my favorite store is he one in Quincy! Customer service was good and you can not go wrong with $1 products!

Date of experience: October 30, 2017
Virginia
5 reviews
11 helpful votes
Follow Beverley L.
Unfollow Beverley L.
Send Message
Share Review
Report Review

This definitely one of my favorite places to shop for things. I always look there before going anywhere else. Why spend more when you can get it for one dollar?

Date of experience: January 9, 2018
New Jersey
4 reviews
25 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Send Message
Share Review
Report Review

Love this chain!
May 25, 2019

Best for party supplies, gift wrapping little odds and ends you forget you need! Health and beauty items as well I just always check where products are made otc meds from Canada are ok with me

Date of experience: May 25, 2019
New Jersey
3 reviews
1 helpful vote
Follow Carilyn V.
Unfollow Carilyn V.
Send Message
Share Review
Report Review

Fantastic
April 16, 2018

I love shopping at Dollar Tree, they have great merchandise all the time, the personal are really nice and if you cant find something they will help get it

Date of experience: April 14, 2018
North Carolina
11 reviews
6 helpful votes
Follow D A.
Unfollow D A.
Send Message
Share Review
Report Review

The buck drops here
June 21, 2015

So many good items, just realize they now have manufacturers building FOR the dollar price tag, not down marked items. I love getting birthday cards and all cards here. What a deal. 2 for $1.

Date of experience: June 21, 2015
New York
2 reviews
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Send Message
Share Review
Report Review

I make at least 1 visit per week sometimes more. Love the selections and variety of products! I find so many things at Dollar Tree not available in other stores for the same price.

Date of experience: August 5, 2017
Florida
1 review
0 helpful votes
Follow Ren R.
Unfollow Ren R.
Send Message
Share Review
Report Review

I just bought some cookies at the ives dairy road, north mami dollar tree. The store was empty and the cashier around so, I asled her which one was open, she simply point the ceiling and said ' the one with the light'. Do you think im looking up? She looks very ungry, so unfriendly and rude! MARIE IS HER NAME
Who hire people like this?

Date of experience: April 5, 2023
South Carolina
1 review
1 helpful vote
Follow Ethan L.
Unfollow Ethan L.
Send Message
Share Review
Report Review

Angle Ethan
September 22, 2022

I think you should not label stuff to wrong price if it says it's one dollars for a 500 piece puzzle but then it's five dollars I think that's stupid form Ethan layton

Date of experience: September 22, 2022

Overview

Dollar Tree has a rating of 2.1 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 662nd among Discount Shopping sites.

service
96
value
86
shipping
43
returns
49
quality
78
+41