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Claim Your BusinessDollar Tree has a rating of 2.41 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dollar Tree most frequently mention customer service, long line, and store manager problems. Dollar Tree ranks 36th among Discount Shopping sites.
Admittedly, I was hesitant ordering from the Dollar Tree especially with an item that has a "Best Buy" date but my purchase turned out to be a pleasant experience with savings. Quicker delivery than expected and no issues or delays when picking up and as far the best date, more than 2 years away. What I bought is fresh.
Dollar tree stores are connected Connected to family dollar I just wonder if Do you show the rat Infested products that came from Family Dollar stopush, they have a $3 $5 lane and now they have. Of course, the $20 five, which it may increase. I would be afraid to purchase any products out of their freezer area where the drinks are. Because they're off the nasty black and dirty.
I purchased $200.00 worth of artificial flowers for my sons wedding and the bride decided she wanted to go with fresh flowers instead. Only 2 weeks later I contacted the customer service department for directions on returning the flowers and was told that ALL Dollar Tree purchases were final. I told them that their website clearly stated that refunds with receipt and tags on product could be refunded. Representative just kept repeating "sorry for the inconvenience"! Wow how can you get away with giving false return policy information on a website. I was robbed 200.00 and now im stuck with 200 artificial flowers! Horrible! People beware. They are thieves.
Dollar tree stores are connected Connected to family dollar I just wonder if Do you show the rat Infested products that came from Family Dollar stopush, they have a $3 $5 lane and now they have. Of course, the $20 five, which it may increase. I would be afraid to purchase any products out of their freezer area where the drinks are. Because they're off the nasty black and dirty.
Products used:
Cleaning products thanks for my kitchen my container's zip lock bags so for us
It's the same price as in the stores, but they make you buy a lot more! So, where are the savings? Same price, spend more. NO SAVINGS! I can use maybe 5 wire baskets, but 36 wire baskets? NO! I will continue to shop in-store & buy only what I need today & near future. I used to do a lot of my shopping at Dollar Tree, but since they raised their prices by 25%, I shop at other stores that are still $1.00 for a lot of items that used to be $1.00 at Dollar Tree. I'll bet you won't include this review, because I tell the truth!
Admittedly, I was hesitant ordering from the Dollar Tree especially with an item that has a "Best Buy" date but my purchase turned out to be a pleasant experience with savings. Quicker delivery than expected and no issues or delays when picking up and as far the best date, more than 2 years away. What I bought is fresh.
Products used:
Necco candy wafers
The store on maynardville Pike in Knoxville TN does not have heat. It's like shopping in a freezer. They also have no working phone. Not a great way to run a business.
Tip for consumers:
They need a working heat and air unit.
Products used:
Snacks
Listen, there are sooo much you can find in the Dollar tree. Xmas is coming up, so I decided to check this place out. Like, maybe I can find some pretty snow globes or arrangements. Imagine my surprise when I found a TON of absolutely beautiful stuff for absolutely dirt cheap. Now I shop there on the regular, my favorite store for sure
If I wanted to pay $5 or below, I would go to dollar general or 5 below. I am not happy at all with this new selelction and just skip to middleman and go to Dollar General. They really need to stop this stupid stuff. There is a reason I shopped at dollar tree
Tip for consumers:
Please go back to the dollar tree
Products used:
none I goto Dollar General and eliminate the middle man. Everyone I talk to , including employees hates this new venue.
Needed a candle, but only had $6.50. After trying CVS, went to dollar tree with low expectations. Turns out, I could've bought at least three candles with that amount. Three vs. Zero. Wow! Also was out of there in less than 5 minutes despite never being in a dollar tree before and not knowing my way around, all thanks to exceptional customer service. Very attentive and super nice too.
Tip for consumers:
Don't be afraid to ask if you need help finding what your looking for!
Products used:
Candle
This dollar store has really rude and ignorant employees. Ok first when are they going to change their name to "now selling $5.00 items and dollar and 25 store" we went into the dollar and 25 cent store last week and they changed to now self check out. Since my husband is disabled and just getting done with dialysis we waited in the long line for self-checkout and there were no employees at the self checkout to help those who are technically challenged, so a employee comes by and is working at a regular register and we asked him if we could just go through and he rudely said no, we do not do that anymore! He would not even do this as a common courtesy for someone who is disabled. What a jerk he was. So if you are looking for a job where you do not have to work, then apply at this dollar and 25 cent store in broomall. What rude employees! Ps. They do not even have a handicapped front of the building, they have a just a big step you have to 'Climb; up
Meaning to say that its not quite handicapped accessible. To advoid the step you have to walk a little further down to go to the store. Again these people are so rude
Upon visiting my local dollar tree store in secane pa. On saturday i found much to my disappointment that everything in the dollar store is no longer a dollar! Items in the store are now $1.25! I know that this may sound cheap of me, but i feel that this title of dollar store is misleading and false advertising. They should change their name to $1.25 store. All consumers should be aware of this change. (no pun intended)
Tip for consumers:
just be careful and i realize that the dollar stores are franchised out, so this may not apply to all of their stores, but again let the consumer be aware.
Products used:
just some odds and ends, but no more.
Complaint # 1) cashier packed all my liquid bottles into one paper bag! 5 bottles collapsed on me not even walking within one block of store! Bag ripped in half and all cleaning products were on my coat. Start selling stronger bags! Location: 115st & Jamaica Ave, Richmond Hill, NY *******
2) Cashier was very rude when asked about shopping carts that were not located in front store. Location: Uniondale, Long Island
Store was untidy with products on floor! Need better manage
Tip for consumers:
Carry your own durable plastic bags,
Beware of attitudes
Products used:
Cleaning supplies, carts, dishes
TheGlen cove store in Glen street!
There was lines of people with one register open! Store a mess!
We asked to have another register open! The manager Rachel said No. Wears busy trying to
Figure out the shelves for stock! Very poor manager attitude!
The girl at the register tried her best to take care of the customers!
It doesn't take to people to do a shelve when there are customers waiting to check out!
I used to go to this Dollar Tree a lot for various storage, office and craft items. Hadn't been in several months. Went yesterday...It was HORRIBLE. Items of all sorts LITERALLY all over the floor...imo poses a safety hazard. Shelves totally disorganized, poorly stocked. Premises looked dirty, unkempt. Cleanliness sorely lacking. Frankly, the store's general state was utterly shocking. Public health and safety issues. I used to love this store. Corporate really needs to attend to this location.
Products used:
I visited this store a few days ago intending to buy some plastic storage bins/containers, pencil boxes, and a few other items. I could not find what I was looking for because the store is in total disarray...seriously. Almost looked like it had been ransacked...really.
Great service, wonderful experience. They have great management! I wish all retail stores were like this one in Denton TX.store number 5880
Well, my favorite store of all times is no more. I was very disappointed when they raised their prices to $1.25...I mean, how can you call yourself "DOLLAR Tree" and charge more than a dollar...but I kinda understood. What I DON'T understand, is why I got home yesterday and read my receipt and over HALF of the items I purchased were rung up as $3.00! NOWHERE did it say this in the store! If it had, I would have turned around and left. I mean, WHAT is the point of shopping at a dollar store if you have to pay what other stores are charging? Shame on you Dollar Tree!
I have been trying to empty my cart for months. I Can't delete anything at all. No customer service for this issue.
Tip for consumers:
The Help section is VERY limited. There is no one to speak to personally and it's very hard to purchase items online.
Products used:
Body wash, toothpaste, party supplies
Without warning, Dollar Tree in Rockford, Illinois, (whose items were all $1 or less), has switched to $1.25 per item. I understand that "inflation" is around 5-6% but this is a 25% increase! I think this is taking advantage of a bad situation,,, and making it worse. I will still shop there,,, but not as much, and not as often.
I live in Mandeville, La. I shop at the Dollar Tree near St. Ann and Hwy 22. I also shop at the one on 190. First, the store on Hwy 22 and St. Ann is always very clean and in order 99% of the time. A young lady by the name of JoAnn has the best work ethics I've seen in a very long time, because of her I shop there! Second, the store on Hwy 190 was impeccable. A young man there whose name is Corey, would stop his work to show me what I was looking for. Again, Corey has the best work ethics, very unusual in these days. However, when I went on hwy 190 two days ago the store wasn't looking so good. I assumed Corey wasn't working that day. I pray he still works there, because he would not let the store get like that. That gentleman was always working non stop! Yes, I do realize it's Christmas time. :) He would have been out on the floor working hard to get it in order.
Tip for consumers:
I shared it in the review
For a $1.25 (plus sales tax) you get what you want. Decent new stuff in packaging that is more of a puzzle then filling up a Dollar Tree basket.
Bring your own sturdy bag, cuz their bags are useless.
I was in the dollar tree the other day, and was greeted by Gary, one of the cashiers! I had remembered him, because he was consistently kind, informative, smart, and went out of his way to make the customers feel appreciated. And then I saw the manager, Ken interacting with his employees. He treated them with such regard. It was awesome! He also jumps right in and does whatever needs to be done along with all of his team! I heard him speaking to one of his employees, and he was so kind and respectful, which is a rarity. No wonder why this store is the best dollar tree ever! It is because of people like Ken who truly care about their employees and makes sure everything is stocked and clean. I would encourage anybody who wants a great shopping experience, to stop by this dollar tree on Washington Pike in Bridgeville They will be so glad they did!
Tip for consumers:
The reason I ended up at that store to begin with, was because I remember KEN when I used to live in this area years and years ago. It always left a good impression because he ran it then, and he ran it well. Just like he’s doing now! I would strongly recommend to keep he and Gary on board for sure.
Products used:
Everything on the receipt.
I like Pasta-Found Natural Heaven Spaghetti. A Vegan food (Heart os Palm) 70 calories for the box-I love it.Also buy Almond Milk and my veggies here. The Spaghetti is upwards of $4.00 on line. VERY HAPPY.
Our Dollar Tree opened just a few years ago in a nice part of town. It was a nice store up until recently. Now you go in there and it sounds like you're in a trap house...cussing, loud music, etc ( all by the employees). It's now filthy, boxes in the aisles and is rarely stocked. Sad. We all enjoyed it the first few years.
Even more sad is that they would put the money into building a store just to let it go to ruins. The one is trash.
An order placed 5/21/23, order ready for pickup 6/8/23, but after speaking to the manager the product wasn't. An hour's time, gas, fighting the traffic etc, and showing the manager the email...
Furthermore, her attitude-- "you should have called it's your problem and corporate's," call them, isn't good customer service.
Calling corporate for a supervisor didn't result either, the entire group with little care. They have my payment money but won't provide the product. Insulated supervisor doesn't cut it either.
They've forgotten I'm the customer, not them. We, as a customer deserve the product because we paid for it!
On to legal battles to get the money returned. So much for this store.
Tip for consumers:
Buyer beware! This manager at this store simply didn't care, the product was said to be there, spent the time about an hour getting there and back, special trip, gas and wear and tear on the vehicle, plus time. Really didn't care.
Also takes 3-5 business days to get a refund, which I'm unsure if this will happen.
Attempted to talk to a supervisor, but of course they are insulated and won't answer the telephone.
Can't complain to their corporate, they are totally out of bounds. SAD
Products used:
none. They say refund, we'll see.
I walked in the store Miss yonnie greeted me told me she was at the balloon station if I needed help to let her know. The store was quiet then Renee the freight manager from Wilmington North Carolina started screaming at Miss yonnie I asked the cashier what was the matter I told her I don't know Renee was so disrespectful to the cashier it makes no sense then she came back took her till down and told her to clock out I met with Miss yonnie briefly outside the store and got the manager's name and also the store manager Dylan something need to be done with Renee how she talks to her employees. Miss yonnie is a very hard worker she's always there she always have a smile on her face when she leaves and Dollar tree will be sad and this is the store military cutoff road and Wilmington North Carolina. I only gave it three stars because of miss yonnie
With Dollar Tree increasing their prices by a flat 25 percent I will no longer shop there. Many of their products already have greatly reduced quantities for the same price of one dollar. What's wrong with a 5 or 10 percent increase not jump to. 25 percent. We all would like a 25 percent increase in our income, which is unrealistic, except for them. If you do the math you can buy smarter at Aldi's, Walmart and other discount stores. Do not support this greedy corporation!
The Dollar Tree Direct line *******733 does not have the ability to tell you if it's in stock, if it shipped OR even where it is. When I asked for a supervisor, they were at lunch at 10am.
And get this...The store manager doesn't know if your order is in the shipment that they received until they open it. It's been a month of waiting for me already, it's a game now to see how long I can hold out. Wish me luck!
Tip for consumers:
The store manager Jessica that I've been dealing with is very nice and helpful. Thank you for that Jessica you're the only reason why I'm waiting so long!
Everything you need for every day, every holiday, every occasion... and every single item is only $1 (or less)!
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