Bought a few things from here so far and always recieved items very quickly and for about half if not a third the price I can get it here, always chose sellers with good feedback scores (just like other websites) and havent had one problem, would recommend to anyone just make sure you find good sellers to buy from.
BEWARE! Dhgate it's a scam! Probably, after a purchase an item, they close your account and you will not be able to log in to follow up or to get your order! You will be forced to make a photo of your credit card in order to liberate your account! Unbelievable that they are still operating and no lawsuit is undertaken. Be careful with this platform and better to use confidential site like AliExpress. Good luck!
Hi,
The dress arrived a few days ago, at first, it took more time than expected and the color is not the one that I imagined. I think that this color selection tool needs to be developed to ensure the colour expectations for the consumer.
Thanks!
It has been the first time I have purchased any good from dhgate and so far except for the custom I have been facing no problems and also the online help of this site is really great. So appreciate it. I have not yet received the package yet, but if I do without any extra custom charges, I am surely buying stuffs from here again when needed.
I bought a $70 item from them and it never arrived. After contacting them, they stated a process for re-reimbursement, I followed their procedure, and then they sent me an email saying they closed the request for refund because I did not keep in contact with them.
Do not buy from them. No grantee shipment from China will get to you, and the refund process is flawed.
Great products, sellers and the site is very good. We can also find a many products how you want. I indicate the dhgate for my friends to make purchases of products that we do not find in the local market, with lower cost and good quality.
First I would like to say that DHgate is a great place to buy things you want / need for a lower price. To be safe on DHgate all you have to do is buy from the trusted seller and look at the reviews from their products. Just make smart purchases. DHgate has left me really happy and I will continue to buy from them ;)
I have been shopping at DHGate for almost 10 yrs now, I have had a few problems but those were minor with sellers but all were taken care of by DHG.
If item defective or not as described DHG make sure the seller pays for return shipping fees. You have to be very insistent to get your refund. Takes a little longer then I expected to be, but you get your money back. Shipping is always on time.
Email, Messaging and Toll free numbers are provided for contact.
Every day i go on dhgate its an incredible website with a lot to offer. The items i order come in great condition and don't take long to get to me and are offered at a very fair price i would definitely recommend to a friend.
DHgate gave me no problems just have to watch who you buy from and have a little luck. Started buying glass of this site and its not bad just stay away from anything electronic it will be the cause of a bad day
Hi Aguy,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
I have been a customer with Dhgate for several years now and I still enjoy browsing the website and placing orders. The prices are real nice and its a huge positive thing that the shipping costs are almost always for free.
Also the customer service is really great and fast. I have not one bad thing to say about my experience with shopping at DHgate!
Hi Jainand,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from us. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Hit and miss, mostly miss.
Incompetent is how I would describe both the sellers and DHgate themselves.
Borderline fraud/scam.
These people will do anything to get your money and keep them.
Taking forever for DHgate to refund - they tried to stall for time.
I find the site easy to navigate when looking for certain items. You can find just about anything you want but the best thing is the fast free shipping that's offered. I've been buying from DHgate for about 5 to 6 years and I love it.
So far I have a terrible experience buying two dresses from DHgate since july. These dresses were very badly sewn with very cheap materials. I spent about $270.00. What you see is not what you get. I' ve since August returned these dresses with another$85.00 for return shipping. DHGATE harbouring these creepy sellers on their site have not refunded my money. This is a shame.
How do I contact you for a refund. Wrong dress size sent. So discouraged you are difficult to do business with. I ordered size 14, my usual size. It seems I received a size 6 or 8. There is no size on the dress. I have sent 2 messages on live chat. No response. Even tried calling China. Number not in service I do not have time to reorder for my granddaughters wedding. Please tell me what to do to get a refund
Hi Maureen,
Thank you for bringing this up to us. We understand how concerning this is. We checked on your order and we noticed that you still have the option to open a dispute for the order. That way, you can formally request for a refund. When you open a dispute, we suggest that you use a desktop browser, preferably Google Chrome. That way, you can successfully upload photos of the item for evidence to support your claim.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
It's since last April that I buy from DHgate and I never had problems with them. All the stuff that I ordered arrived in perfect conditions and was as described in the website. The sellers are very polite and they answer promptly.
Overall a smooth experience!
I ordered a dress (in early March) for my engagement party I paid $40 express post to get it here in time of the party (late March) the seller insured me it would get here in time early April it arrived I opened the package this dress was horrible! It had oil marks all over it! I sent it back the next day it is mid May and I still haven't got my money back... I've been massaging the seller but no reply... don't buy from here you will be disappointed
I give this site a one because there is not a lower rating. This site is run by a bunch of crooks. I ordered from 7 different sellers. Three products were nice but 2 never sent and I cannot seem to get my money back just a run around the other two were a huge rip off, products very subpar. I think the US customs department should shut them down and not allow them to do business on the internet it is fraud
Shopping experience at DH gate can be quite successful if you follow this advice. Product description isn't clear sometimes, just communicate with seller as long as you will get all details you need to know. If seller beats around the bush forget him. Size charts are a bit strange. Just give seller your weight, your hide and the way you like to wear your clothes. Mostly seller will give you advice. Generally it is better to communicate with seller before order, instead to open a disput afterwards. Hope I could help a bit.
Peter
I stumbled across this site and decided to give it a shot. Loved the idea of free shipping and who doesn't love coupons. They have a reward program which personalizes it. Very reputable with step by step tracking and alerts for those who like those type of things. The products I have received are great looking and I will be ordering again. Only thing I would like to see is a better looking picture for some items. Over all I am extremely satisfied.
Hi Scott,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clinica S.,
We apologize for the trouble this has caused you regarding your temporary account closure. I know that this might be inconvenient for you, however we are only doing this to make sure that your transaction is safe and secure. We run a risk check to make sure that the transaction is authorized by the primary account holder. This is to protect our valued customers from fraudulent transactions.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com