We purchase on DHgate for our business a few times per month in bulk. The website is easy to use with good sellers, we are never disappointed and if there are any problems DGhate staff sorts it out. Highly recommend DHgate for a good buying experience.
Had a problem with a company called la-chance who didnt process my order and took 5 weeks to get money back due to chinese holiday and bad communication from them until dhgate stepped in and resolved matter straight away with full refund
Dont buy from them... the worst company to deal with ever. Poor customer service. They take your money and dont ship your order and then cant even get you a refund you have to do that at your own bank
Hi Tom,
We are sorry for the experience you had with your order. We checked on your order details and we noticed that you've already opened a dispute for the order. It is good that you've done so since it is the best way for you to get a refund for the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I was promised shipment within 35 days, now they state it will be the end of March. I'm anxious to receive my wedding dress.
Received a delivery, but it wasn't my dress. It was a child size bracelet. So mad!
Hi Gretchen!
We do understand you're concerned about your order and we will here to help you. We checked it here that you have ordered the item during the holiday season in China and all shipments were extended. And you ordered a dress and as we checked this item will be processed in 30 business days.
Your order will be shipped on 2016-03-29. Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Awaiting Shipment" under “Active Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the right side of the order.
Riane
DHgate
I bought from this seller eleproduct in DHgate and everything was fantastic, seller is very good talking and answering any question, product came as asked and they are fantastic, best place to buy g pen elite with high quality and low price.
I often place orders with DHgate, so when i get an enquiry with no order number, i can't tell what it's about. This message from DHgate says:
"For order $order_number$, we saw that you have clicked..."
Huh? That's the third time that's happened in a month!
Hi Grant,
Thanks for reaching out. The order number is also called the "PO#" which can be found on your DHgate account. We need the order numbers to check the specific status and details of each order and when our system sends you notifications about your orders, the order number is usually written as the subject.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I was skeptical at first ordering from overseas. After receiving my first order I purchased my second item and was extremely happy both times. I would defiantly recommend for anyone looking to save a few bucks and get great products!
I am satisfied with my order as the item I ordered is of very good quality. There was a very slow delivery time. It took twenty-three days to arrive. I would have given 5 stars if the delivery was faster.
Hi Zoooowwwweeee,
Thanks for your feedback. Delivery time depends on the courier that you've selected upon making a purchase. We suggest that you use express couriers such as DHL, UPS or FedEx if you need the items fast.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered two dresses from this company. Both dresses had many pictures on the DH Gate website, so I could see how it was supposed to look like. But when I received the items, they looked completely different: neither color, nor style, nor fabric texture where identical with what was pictured. The fabric as well as the style were so bad that I cannot wear these dresses.
I contacted both of the sellers as well as DH Gate for a refund. Both sellers refused to issue a refund though. When this happens, DH Gate steps into what they call "arbitration". They decided to give me a partial refund on one of the dresses and turned down the refund for the second dress completely.
I paid more than $200 for dresses that I can never wear.
Hi K. T.! This is Honey from DHgate Customer Service. We do understand that you are not happy with the order you received because of the quality. I have checked your order in here and I can see that your case was already closed. If you are not satisfied with the partial refund, we can still make an appeal of the dispute for this order so that we can get this resolved or sorted out. We will be sending a report to our Resolutions Team about this so that they will be aware of your concern. Thank you for letting us know about it and Have a great day!
Using the App is the easiest way to go- simple ordering, great prices and high quality. It does come from China so it takes a bit longer than Amazon, etc... but the prices are half or even less than half.
I've had nothing but good shopping experiences with DHGate. Items take a while to arrive but that is expected when shipping goods from China to the US. Just be aware of the ratings and reviews of different sellers and items.
Hi Benjamin!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
Note the dozens of 5 star positive short reviews... all posted on May 5th.
Very clearly DHgate is soliciting positive reviews to drown out all the legitimate negatives.
This is basically how DHgate operates - by misleading buyers and deceptive descriptions.
Hi Jeff,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
These people have no shame in taking your money and giving you rubbish. They make their millions from well planned and executed rip-offs. If you buy from China expect to get cheated. If you don't get cheated you are one of the very lucky few. They do send some people what they ask for to get good reviews, but these are usually low value orders. If your order is of high value there is a good chance you will be very disappointed with what you receive.
Hi Peter,
We are sorry for the experience you had with your order. At the same time, we always encourage our buyers to check on the item reviews, seller reviews and rating. This is for your reference, and you will also be able to check on other buyer's reviews on the item you are purchasing, and the seller's transactions as well.
We've also checked on your order and we noticed that you have already opened a dispute for your order. It is good that you have already done so, since it is the best way to resolve this.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
Package says it was delivered but never was. Reached out to customer service spoke with Camila absolutely worst customer service ever. Will not help locate package or anything. This company is an absolute joke. If you want your money stolen then this is the company for you. Stay Away Don't do business here.
Hi Derek P.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I've ordered from over a dozen vendors represented by DHGate. As an escrow agent, DHGate insures that I have recourse if a vendor doesn't perform. I suppose this makes the vendors anxious to provide good service, as they always have for my orders. Through DHGate, I've been able to find items at very reasonable prices that otherwise were far too expensive, or simply not available.
I prove this site Dhgate to buy clothes and my experience is excellent because i have on it a lot of choices and also if an item that has arrived is not as you want or damaged, you can open a dispute to get a solution with the seller with the help of dhgate
Very good over seas web site to order from delivery time is faster than expected product very good and no faults i had a friend refer this to me and i will do the same with a friend thats my experience i cant speak for no one else keep up the good work Dhgate
I will not order from them again. Accessed live chat to find my order today. I waited at least an hour to get connected, then the agent could not even tell me when my package (that I ordered 2 weeks ago!) would arrive. Only thing they could say was that it had arrived in the US. I feel scammed.
Hi K O.,
We apologize for the inconvenience you experienced. Please send us your order number so that we can check the details and provide further assistance.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Ordered camera lens, good price, but instead got a sleeping mask. The merchant sent me 4 different tracking numbers, one of which supposedly a gift item (the silly mask), it was a rather poor joke. I got my money back but what a waster of time, especially this was for my partner's birthday gift.
90% good there are some sellers advertising that just give you web links to buy instead these bad sellers must be removed always got a refund ifi have got one i have reported a few but more and more pop up. Happy to keep using dhgate as i know it safe and my transactions are covered.
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com