DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
DO NOT ORDER. Takes forever, wrong color doesn't look like the picture of dress. You have to pay shipping to return( expensive to ship) and supposedly get a refund. Haven't received it yet and probably will not. Wanted the dress that I loved on website but didn't received that. SO VERY DISCOURAGED
THIS IS A SCAM... IT TAKES MONTHS TO GET YOUR ORDER... IT DOESN'T LOOK ANYTHING LIKE THEY HAD ADVERTISED... AND IT TAKES 6 MONTHS TO FINALLY GET IT RETURNED AND GET YOUR REFUND BACK... AND THEY PROMISE YOU TO REIMBURSE SHIPPING FEES AND HASSLE YOU AROUND FOR MONTHS AND YOU NEVER RECEIVE THAT MONEY... DH GATE IS A JOKE AND A SCAM. I WOULD NEVER RECOMMEND IT TO ANYONE!
Hi Alyx,
We are sorry for the experience you had with your order. We have checked this on our end and our colleagues has already forwarded this to our Resolution Center. However, since the shipping label you have provided do not clearly show the shipping address the return was made to, they are unable to process your return shipping refund.
At the same time, when the return tracking number, UH009992215US, is tracked, it is still not showing that the return was delivered successfully to the seller.
If the courier you have used to return the item informed you that the package has already been delivered, please send us a documentation from them that shows this information, as well as a clearer copy of the shipping label. That way, we can have them forwarded to our Resolution Center, in order for us to process the return shipping refund.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
You will wait weeks to get a fake or broken product, and then customer support will not help you at all. You're better off just throwing your money in the garbage, save yourself the frustration.
Hi Matt,
We checked that you have opened a dispute for your order and reached an agreement to return the item for a refund.
Please upload the tracking number for the return today as this is the deadline for the return of the item. In the case that you cannot upload the tracking number, the payment will be released to the seller.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I ordered my prom dress which did not come as expected. I wrote a review saying its a nice dress but would definitely need altered. However they asked me to delete the review and they would refund me half my money back. I never seen of the money after continuing to ask where it was at. I think it was fair to get a refund considering the fact the dress did not come how i wanted and i spent more to get it altered than i paid for the dress alone! Then they have no customer service number or any way to open a dispute. This is the $#*!tiest website ive ever ordered from and would not recommend it all.
Hi Daejhanae,
We checked your order and this was already closed. There were also no disputes opened to request for a refund.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I've tried for 7 months to get a refund for an item never shipped. The seller says he will refund if I drop complaint... Still nothing. It ridiculous. Never use this again!
Hi Mark,
We checked that you have already opened a credit card charge back for this order. In this case, DHgate cannot intervene with this and handle the case since it is your bank who handles this.
Please communicate with your bank for the updates on your refund request.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This seller by the name of ad*******950 is a scam artist. I asked for a refund and he spitefully turn me down to give me a bunch of knockoffs. Dont buy anything from him or youll regret it. Youll get no refund back and he will take your money because that is the sort of person he is
Hi Kio,
We checked your order number but this is not generating a result on our system. Please send us the correct order number or your login email address so we can provide a resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
DHGate favors their vendors if you have a dispute. I ordered a product that was not the item as described by the vendor. I tried to submit evidence for a complete refund but was blocked from doing so by DHGate. Then they lied about the amount to be refunded. I only got a small refund and I am stuck with items I cannot sell and I am out over $200. My suggestion is to find another company to deal with.
Hi John,
We checked your dispute and you have come to an agreement with the seller for a refund of $100USD. $85USD was returned to your credit card and $15USD was returned to your account as a coupon since you used a coupon to pay for this order.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I bought a few items. Which took awhile to receive due to the Chinese New Year. No problem... until 2 sellers gave me fake tracking #s and DH will not give me my money back. I ordered 2 shirts from another seller and they force you to mediate a resolution and still will not help you when seller offers you a 1 cent return on $20plus purchase. They just keep telling me to wait and it has been almost 10 days. This is crazy. Where is it alright for a seller to ship you what they want not what you order and you can not get your money back unless you pay 2x more the purchase price to send it back on a slow boat to China? Oh yeah in China with DHgate... which is short for... Don't Hate garbage a$$wipes that enjoy... taking your money and holding it hostage until you get tired of chasing down their sellers that do not send you the items and/or send the wrong item and demand you pay to return it and wait to see if it is ever gets delivered to a fabricated address in China. Sounds a lot like mail fraud to me!
Hi Tee,
We understand that you are dissatisfied, we checked this order 348195142 and our Resolution Center is mediating on this issue and is asking for more evidence. Please provide a valid evidence so that we can mediate on this issue successfully and give you a favorable solution. For order 281312852, we checked here and the seller did not respond on the proposal you submitted yet and they are given 5 days to resolve the issue. Please escalate the dispute to our Resolution Center if the dispute is unresolved until the 5th day so that we can take over the case and resolve it for you.
For order 281311329, a refund for the amount of $25.14 was sent out on 2018-05-05 06:13 to the same card account you've used to pay. Please check it in your account after 3-5 working days.
We are committed to giving a refund as long as our refund process is followed. Please be sure to check both your personal and DHgate inbox as you will surely be contacted regarding the updates for the two orders in dispute right now.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I purchased a $1400 3 in one fat freezing machine 110V with RF and lipolaser comparable to coolsculpting. I used a trial client ended up with second degree burns! I've sent numerous pictures, emails, and phone calls. I have spoke with Supervisors, left several ways to get a hold of me and they continue to tell me its the seller responsibility to contact me, the warrant and guarantees they advertise are not valid.
Hi Faith,
We checked your order and this was already closed. Also, you have filed a credit card charge back for this. Please communicate with your bank so they can give you updates about your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I really thought that I would enjoy ordering from Dhgate but Seller took my money $211 & sent an empty package making it look as if it was delivered after telling me that my order was "Sold Out". I've been trying to contact Dhgate customer service for a refund & have not heard or gotten any emails back. I'm upset that I thought that they would have my back about getting scammed. I tried to open dispute & even click that my order wasn't received but once I hit the button confirming order; it worked, Soo basically I had no choice but to confirm for my order when all was sent was an empty package with a folded tissue. This isn't funny or a joke, The seller Wanmin1211 haven't given me my Refund & gives me the runaround like its a game. All I want is my money back since the boots are "Sold Out"
Update: After posting this review the customer Service contacted me & Seller ended up sending 2 pair of shoes on my Fav list cheaper than my order but I'd rather had taken something instead of nothing... I think I'm going to be done after experiencing this from my very 1st order.
Hi Riane
Thanks for contacting me. I opened the dispute hopefully I could get refunded. I really want to have a good DHgate experienc so that I can change my review. My feelings are hurt about how the seller sent me an empty package. I see soo many things on DHgate that I would like to buy but won't until I get refund from my very 1st order ever made here. If you can help I would be very appreaciative Thanks Catrell
DHgate C. Wrote: -------------------------
Hi Cat,
We checked that you have already completed the order and released the payment to the seller despite having complaints with it. Please open an after-sale dispute to request for a refund.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
The cycling jersey I ordered actually arrived sooner than I expected, and is clearly a good quality piece - have used it on at least a dozen rides and it looks and feels great!
Had no issues communicating with the seller, or completing my payments. Will continue purchasing from dhgate and this seller.
Hi Brian,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ordered a product on 4/25/2018... they have yet to send me a tracking number. They sent a reply via text message, the the order will b shipped tomorrow. Which would have been 4/28/2018. Of course the order never went out that day. Now I cant get a reply from anyone to find out whats going on with my package. Ordered on 4/25/2018 and its 4/30/2018 and my order still stays processing. I asked for a refund and havent gotten a reply. Very bad business!
Hi Deanel,
Your order is still being processed by the seller for shipment. This will be sent out on 2018-05-04.
Since your seller is the direct supplier for your product, they can give you the accurate information about your items details. If you have questions or changes in your orders specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I have nothing good to say about this company And if I were not a decent human being I would probably sound like a crazy person With my comments for DHgate
Hi Darrell,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I can't reach these people. I have to log in to even chat with anyone, but it won't take my password even though I've checked it and changed it to restart. I've lost over $100 and an outfit I needed for a wedding.
Hi Pat,
You should be logged in with email lumina909@gmail.com to check on your order. This is still being processed by the seller for shipment and will be sent out on 2018-05-11.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Very easy ordering. Excellent communication of order status. Fast and efficient service. Very good quality products.
Hi Wright,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
AVOID AT ALL COSTS. Wrong item delivered. Case raised and agreed that wrong item shipped, then expected to pay a further £149.50 to return item before refund can be issued even though they agree seller to pay for return shipping?
Spend your hard earned cash somewhere safer.
Hi Steve,
We understand where you're coming from. At the same time, as per our dispute policy, you need to pay for the return cost first. Since the seller has agreed that they will be refunding you of the return cost, as soon as the seller confirms the return, our Resolution Center will process the item refund and then we will have you refunded of the return shipping cost.
Since you were unable to return the item, it is best if you communicate with the seller and reach a new agreement with the seller in your communication. Once you reach an agreement with the seller, we can help facilitate the agreement.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I ordered a beige bag previously, I like even though was Fake PU Synthetic. I re-ordered in black, I got the black in worst quality, The custoemr services sucks they dont see the difference
Hi Mark,
We understand how concerning this is. For this, since you are not satisfied with the dispute resolution, you can make an appeal for your order. For you to do so, please respond to your analyst's message.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
DHgate est un excellent site internet pour acheter tout au meilleur prix les vendeurs sont fiables très bons et la sécurité dachat sur DHgate est très sécurisé c parfait pour faire de très bonnes affaires en habits basket high-tech
Merci beaucoup
I had a great experience with dh gate until one seller sent me the wrong color shoes.
He agreed to discount me 20 dollars off the 48 dollar total cost.
I decided not to and submitted to return the item and that the seller would pay to return the item through an option made by dhgate on the app
Well, I have to pay to return the item and be reimbursed once the seller receives it.
They misled and decieved me and now all dhgate or the seller says is to ship back the item that I agreed to do. Like robots over and over and no option for another agreement.
Im extremely pissed off at their customer service and lack of competency in this matter.
Be warned if you need to return an item you aren't satisfied with and chose the option seller pays to return the item it is a lie and youll be paying about 30 dollars out of pocket.
Hi William,
The seller needs to receive the returned item for the refund for the item and shipping to be refunded. Also, you have 7 days to return and upload the tracking number then we'll wait for the seller to receive the item. If you want to reach a new agreement, please communicate with the seller as we cannot intervene yet because the agreement has been reached already.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
If you received damaged products you are on your own, no help from supplier or debate. They say a new item was shipped but tracking number was no good. Dhgate customer service totally useless saying nothing they can do!. I think they are in cahoots. Buyer beware.
Hi Gary,
We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you receive a defective item, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
About the business
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy,
We are sorry for the experience you had with your order. For your dispute, we noticed that you have proposed that you will be bearing the return cost. If you want to be refunded of the return cost, it is best if you communicate with the seller. You can have the seller send you the message, "I agree to give you a refund of [return cost]." Once they send that to you, we can process the refund you have agreed upon.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com