DHgate

Great price does not mean much at all. From what I have seen so far the products are listed with exaggerated claims and low quality products. Customer Service is just a sounding board that has been set up to calm angry buyers after they have been screwed by a seller but can not help much other than pretend to care.
Even now I can not write a review about that last product I bought and I have already sent the item back to the seller but the DHgate system prevents me from writing review (because you already know I will not give that seller a good review and you do not want to have bad reviews on-site)

Worst customer service ever

Worst customer service ever. Package never arrived. Website
When you try to send messages just loops you back to frequently asked
Questions. Cant open dispute for unknown reason and customer service
Does not have the answer. Seller contacted me after sale saying he was
Loosing money on the sale and wanted $50 more. I said no. The listing
Said free shipping to united states but I got charged. I want to get
Refund but system wont allow me to. BEWARE of this company. They will
Just take your money. I had to give them a 1 star rating to
Be able to post this but in reality the score should be negative stars

The product never showed up but the vendors backwoods delivery said they delivered it... NEVER got it! However upon writing negative reviews on several sites gave me a full refund even though the case was closed! So I felt it was only fair to move my review to neutral!

I purchased shoes from seller cmc001 and despite their rating, 95% of all sellers will steal your money, send wrong size shoes, will not refund your money and the tag size inside shoe will be what you ordered but insole size is much smaller. Company needs to be shut down. They are only getting away with stealing from us because China and the CCP allows them to do it. China is a joke and this company is a fraud. You have been warned. STAY AWAY!

There are numerous sellers on your site who I think are less than honest. After ordering the products, they contacted me to inform me that the product is no longer available. They insist that I order another product from their shop. When I declined, they claimed that they will get it from another seller for me. However, after waiting for several months, I didn't not get the merchandise. But the payment has been released. I can no longer ask for a refund by then. Some seller send items that are not as described. Therefore, I'm starting to buy more from Aliexpress and Ebay now.

All in all really positive. Anytime i have contacted a seller they have been excellent. Very helpful and always happy to try and not just level the balance but got a level extra to make you feel like a valued customer.

I have had better experience and more prompt communicative, honest customer service than on Amazon Uk from sellers there and also Ebay. DHgate is a really good experience for me. I would recommend it to anyone and i do regularly. I always check DHgate now for anything i find on Amazon or anywhere else really.

Ordered 4 months ago and I have not received my items. The shipping number shows no movement in almost 3 months. Both the seller and company refused to refund my money. Don't Buy From this Company. The dispute process is a joke. They are not adhering to the guidelines posted for the dispute process. *update* 6 negative reviews later and telling chat customers service that I don't want an escalation to the dispute team, a refund was issued and the dispute was closed.

Awful experience too! Found e-scooters on DHgate, ad were saying EU stcok, delivery 7-14 days. I made an order, after a week, still was not shipped. Contacted seller, he said that items out of stock and they will get it after a month or so. After 14 days I requested refund, cause there was no point to wait anymore. Customer service said to wait 8 days. After 8 days they just declined to return me my money and said that I have to wait for my scooters. I said I dont need them and I want a full refund! But they dont care! Awful experience! Not recommended to nobody! Keep away! Even aliexpress works better, much better! Order Number: *******928

I have ordered numerous items from a couple different vendors on dhgate and I absolutely love it. I mean I'm low key actually a part of a labor union in America and I order Chinese glass because well it's the same exactly quality if not better than a lot of 'american' blowers glass at a fraction of the price. With saying that, I have spent quite literally hours upon hours looking at all the different versions of the glass I want and such before actually making a purchase. Surely not all the glass is thick and well made from every vendor. So I highly recommend buying highly reviewed products or products from vendors you've dealt with numerous times as the customer service is better than a lot or people I've dealt with. Do your homework and study up on what you want and dhgate will be your new favorite app.

If it was easy or without trouble I might be scared... it is not a perfect system but if you learn how to navigate and who to buy from it can be a very profitable site. At the core, you have the DHgate company to turn to when their are problems and I have found them to be more than fair. So much so, that one time they succeed with the seller but still told me that they considered me a valuable customer and basically refunded me out of their own pocket. That is a fairly unheard of practice and made me feel more secure in my purchases.