Sandro D.

I wanted to treat my family tonight to Panera Bread because I'm not able to cook for them because of a medical procedure and just got home from the hospital. I had a friend of mine pick up food, and when he dropped it off, I noticed that 5 items were not there, but they sure charged me for it. I called twice and spoke to 2 employees, and they both put me on hold to get the manager, and after 20+ min between both calls, they hung up before I was able to speak to the manager. I paid close to $60 for me and my children, but I wasn't able to make sandwiches for them tonight and for their lunches in the morning for school. They were so disappointed. Panera just threw in 3 small bags of chips instead of the foccacia breads and french bagguets that I ordered. So 2 of my children had to eat something else. I drove up to the location to see what was going on, and the manager on duty was a short African American female around 25-30 years old. She was very rude to me the entire time and offered me 2 options of bread replacement that I told her my children would not eat, but she didn't care and insisted that's the only 2 options. I asked for her for a refund for the items that I paid for but did not receive, and she took my receipt and rudely walked away with an attitude as she mumbled something. I kept my composure the entire time and didn't raise my voice once, but she seemed too busy to deal with me and seemed very preoccupied with something in the back. She didn't apologize once and didn't say thank you for coming in for the mix-up.

I WILL NEVER GO THERE AGAIN! 1 Star

Location:
1009 University Blvd
Suffolk VA *******

Date/time ordered was 5pm February 2,2022 (Pick up time 715pm).

The picture I added was just another issue. $13 for a half made salad and it seemed so rushed.

Order# *******

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