DHgate

I never received my item. I live in Oregon, and I typed my shipping address correctly, but my item was delivered to Louisiana. I was not able to file a dispute because a drop-down menu on the website was broken. This was supposed to be a birthday present for my husband, but now I've just wasted my time and money on nothing.

EDIT: After contacting the seller, they asked me to buy ANOTHER product from them and they would enclose a $20 gift card. First of all, I paid more than $20 for the original item. Secondly, this sounds like a huge scam.

I came across DhGate by chance while surfing the net.And i'm stoked that it is. First impression was great as navigating through the pages is easy, there's nothing that i don't understand about using the the buttons to navigate through the pages. Even if i do have a problem/or get lost, the Help buttons answers my questions and gets me right back on track. For a first time user, i have no complains whatsoever. Overall, Great Job DhGate!

I have been purchasing clothing for my online children's clothing store from DHGate for a little over a month now and have been very happy. The quality of everything I have purchased so far, except for 1 order, has been great and their prices can't be beat. I do recommend researching each supplier before making a purchase though to make sure other buyers have liked the items they've been sold. That's really the only way to know for sure if the quality of your purchases will be good.

It took almost 30 days from order date, until I received! I messaged the seller at least three times to ask about the package and got no response. Although when I FINALLY received the glasses I was very pleased with the Styrofoam protective packaging and the glasses were spectacular! They came with a case with correct design w/ a built in clip, dust cloth with emblem, as well as a tag featuring branding. The seller finally responded the day I received the glasses explaining it was a longer wait because of certain holidays, by was very friendly. I would love to buy more of these glasses, although I need to talk to the seller about getting a discount for ordering a lot instead of just one piece and because I wanted so long for my last package.

Horrible horrible horrible! Remember you're buying from China so if you want to return anything it's pretty much not going to happen. It's a scam honestly... been trying to return a dress and it's in "mediation " with DH Gate which is a joke. Dress came torn and NOTHING like the photo except maybe the color... it had cheap sequins instead of beading which had fallen off or ripped off the dress. The ruching is more like stuffed newspaper inside the dress. Definitely NOT TRUE to USA sizes. A size 10 barely fit a size 6 woman. Stay away at all costs!

Costumer service is just an AI who doesn't understand what you say half of the time and never connect you to a real person, if you have any issues with a seller, you're doomed.

And boy i had issues with them:

1. They lost my package (i was warned 1 month before i could open a dispute on the website and they basically held my money hostage)

2. The seller themselves informed me my package was lost but they refused to refund me

3. Once i FINALLY could open a dispute the seller countered my claim (under the pretense that i had filled the wrong category. When i didn't) with a refund of 0.01$ instead of a full refund of 100$.

4. I was not allowed to ask DHgate itself to intervene until more time has passed

I ordered my item back in March and this situation still isn't solved

I don't recommend this website, it's 100% a scam

There are only a handful of reviews here and who knows what percentage of those are fraudulent from DHgate employees. I purchased an item that never arrived and the seller advertised the product would be free if it didn't arrive in 23 days. DHgate did not enforce the guarantee of its seller and the dispute I filed didn't mean a thing. I never had an issue with Alibaba and their customer service has been excellent. I will never buy from from DHgate again after this experience.

We have been trying to deal with an issue for WEEKS now. Seller won't respond. I am getting ZERO help from DHgate directly. I am missing thousands of dollars of product that I ordered. I want the product or a refund!
I strongly suggest staying far away from this company! The customer service is terrible!

Size and colors are not available to select when ordering, instead I had to privately message the seller with my size and color. The garment itself when sent did not look like the one in the picture that I ordered and it did not fit correctly. When I messaged the seller about how to process a return/ get a refund, he or she did not respond. I wasted $60 and now don't have enough time to find/order another one (bridal bolero jacket) from elsewhere before my wedding day. I am not happy with this site and would not rely on them if ordering something for an important event