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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Best value items
December 23, 2016

If I need a good product low cost with secured sevice just I found it. That is DHgate. Easy for the real life. What else?

Date of experience: December 23, 2016
Turkiye
1 review
0 helpful votes
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Goood dhgate
December 23, 2016

İstediğiniz her şeyi bulabileceğiniz harika bir site, bunu tavsiye ederim. Tüm saat modelleri var mevcut

Date of experience: December 23, 2016
Colorado
1 review
0 helpful votes
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Excellent Product!
December 23, 2016

I am VERY happy with the price, shipping speed, and description of the product.

Quality was just as if you went to a local mall kiosk and paid $20+ for the same case!

Date of experience: December 23, 2016
GB
1 review
0 helpful votes
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No problems
December 23, 2016

Ordered a great pair of gold laceless togs for my son, at a fraction of the price that they would've cost me, they arrived in a fairly quick time and they look great. I won't know the quality of them until he has them for christmas and wears them, so I'm hoping that they will be as good as they look.

Date of experience: December 23, 2016
Italy
1 review
0 helpful votes
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ORDER N. 333683090
December 23, 2016

I gave 5 stars why' the seller returns mi money, because again i have not received the goods.

Date of experience: December 23, 2016
California
1 review
0 helpful votes
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Fantastic
May 5, 2021

It's super easy to use the website and I can easily find what I look for. Better than other shopping websites! Thank you for doing a great job!

Date of experience: December 23, 2016
France
1 review
0 helpful votes
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Dhgate
December 23, 2016

Very good website, seller very professional and very good quality of product

Date of experience: December 23, 2016
Canada
1 review
0 helpful votes
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Authentic Habs Jersey
December 23, 2016

Nice quality jersey to fit my daughter. Great service, arrived a lot faster than advertised. Very pleased

Date of experience: December 22, 2016
Denmark
1 review
0 helpful votes
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Good deals
December 23, 2016

Good deals on soccer t-shirt and shorts og okay delivery time.

Date of experience: December 22, 2016
France
1 review
0 helpful votes
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Experience DH GATE
December 23, 2016

Pour un premier achat très content site sérieux et vendeur efficace

Date of experience: December 22, 2016
GB
1 review
0 helpful votes
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Great app to use
December 23, 2016

One of the best apps on the market, the sellers are also great

Date of experience: December 22, 2016
Germany
1 review
0 helpful votes
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Sorry i don't want recieved my Order.
December 23, 2016

That was only my very bad english. I want to have the order and holt it. Have i canceled my order? I habe no problem with the order. Please send it to my adress in Germany.

Date of experience: December 22, 2016
Washington
1 review
0 helpful votes
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Best shopping site out there
December 23, 2016

I get the best deals and same quality as smoke shops PR any other glass store best glass bong wholesale out there great quality.

Date of experience: December 22, 2016
Colorado
1 review
0 helpful votes
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Overall pretty good
December 23, 2016

There's a lot of selection, decent pricing, and they have good customer support. If you encounter an issue like not recieving something or the item isn't as described they try to make it end fairly for you, which is needed because you can occasionally buy something that's not that great of quality if you use the site enough.

Date of experience: December 22, 2016
Pennsylvania
1 review
0 helpful votes
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Very good product
December 23, 2016

Very good product I would recommend this to everyone

Date of experience: December 22, 2016
Israel
1 review
0 helpful votes
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DHGate has the biggest variety of items, reliable suppliers and ease of use.

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Very Unhappy
December 24, 2016

I am not happy with my product I paid 70 dollars for. First of all they sent me the wrong size and second of all I haven't even put on the jacket and there was a button at the bottom that came off, this is a cheaply made jacket. I wasn't happy with the seller either I tried to explain to him he sent me the wrong size and he didn't seem to care and gave me excuses why I received the wrong size I didn't even order.

Date of experience: December 22, 2016
Malaysia
1 review
0 helpful votes
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It all depends on who the seller is but the page is well managed.

Date of experience: December 22, 2016
DHgate C. DHgate Rep
over a year old

Hi Stephen,

Thanks for your feedback. Our Seller Team is continuously working in improving our sellers' services. Rest assured we are striving to make progress on this.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

California
1 review
0 helpful votes
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No coustmer service
December 24, 2016

I have big issue with the seller PO # ******* and try to get hold of coustmer service
Only the reboart system is on
Which redulas idea

Date of experience: December 22, 2016
India
1 review
0 helpful votes
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A truly satisfying experience.
December 23, 2016

All products ordered on this site delivered as per schedule and as described. Immensely satisfying experience and am already recommending the site to others.

Date of experience: December 22, 2016