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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Item was received as expected, on time and good price.
I ordered a cycling set and I like the fabric and design.
The shoe is perfect and the delivery was very fast. Great seller, quick and easy payment, this is the best shopping site I have ever used.
Hi Luciana!
Thank you for your positive review! We are happy to know you are satisfied with the item you received. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Im very satisfied with the dh gate support communication, they helped me a lot! Whenever i have something i write to them and they try to help me, the cons are that you must wait the queue but still i rate them 5 stars
Hi Dylan,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I purchased a fairly expensive, large, glass, fragile decorative item... it arrived quickly with in estimated delivery dates (less than 3 weeks to Australia during busy xmas time period)... the item was very securely and safely packaged and arrive in perfect condition. Even if my parcel was dropped or thrown, the item would unlikely break because it was packaged so well. The item was just as described online. Before buying it, I asked the sellers many, many questions, and was always given answers, and also I felt confident knowing that if my item arrived damaged or didnt arrive, The seller would send replacement item (as they agreed beforehand). Wonderful experience RECOMMEND... will continue to purchase cheap and also more expensive, glass or fragile items from now on. VERY HAPPY!
Hi Sara!
Thank you for your positive review! We are glad to know that you are happy with the item you received, as well as our seller's services. We are looking forward to your future purchases.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Seller is responsive and highly recommended. Product is good with a recommendation regarding the lid lock.
Hi Tomy!
Thank you for your positive review. We are happy to know you had a great experience with us. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered some glass products on dec 14th. Its now over a month now and they have gave me the ful round about when i try to dispute it. Do not use them for anything they suck!
Hi Aaron!
We checked your order here and we can see that you have already opened a dispute. At the moment, there are no agreements reached yet from the proposal you have submitted. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
Here's a guide for you on how to request for DHgate Mediation:
1) Login to your DHgate Account.
2) Find the order number in "Refund&Disputes"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I have always received every order before the expected date and everything is a great price. I will definitely order from them again
Hi Calen,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I always come back to Dhgate because they guarantee my money back if item never arrives or it is not as described, because they hold back on paying the seller until you confirm on the item being received and that it conforms with what you have ordered.
Hi Renata,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have never had a problem with this site since I have joined the website 2 years ago what a great site to buy stuff. Very fast shiping!
Hi Wal,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Nice neckties with many possible variations. Good quality, packed in plastic film. Sent via DHL what is very fast way of delivery delivered in few days.
Dhgate offers whole shipping items with a fast shipping to almost any country. The prices are very good en the service are realy good
Best customer service. Very quick response from the sellers.
I love shopping with DHgate because of the competitive price range
IAM REALLY LONG ON THIS SITE NOW AND ITS JUST AMAZING EVERYTIME IT JUST MAKES ME HAPPY LOVE IT SO MUCH! <3
Hi Justas,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a pair of shoes for my daughter on December 8,2016 through DHgate for Christmas. They estimated time for delivery was 6-21 days. I knew that it might be a little late. It is now January 14 and there has been no information posted since December 11. I have left many messages for DHgate, for the seller and tried to for the shipper, but it was all in Chinese with no way to translate to English. I got one response from the seller to be patient with no actual information. I have asked DHgate for assistance and they keep telling me to contact the seller and shipper. I have gone round and round. They have my money and no shoes. I will never use this site again and warn anyone else not to use it.
Hi Vicki!
We are sorry for the experience you had with your order. We looked into it and there are no updates on the tracking of the package. We noticed that you have communicated with the seller about this. It is good that you have done so since they can contact the courier and get real time updates for you. If they are unable to send you current updates, you have the option to open a dispute for refund or reshipment of the item. Here's how you can open a dispute for your order: 1) Click "My DHgate " on the upper right corner of the page. 2) Click Awaiting Confirm". 3) Find the Order number and click the link "Return&Refund" at the right side of the order. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
My order never came I had order a phone on December 12 an it said it was supposed to come with in 20 days an now its pass 20 days an I'm Wait ing for my order
Hi Troy,
We are sorry to hear about your experience. We tracked this order and it is still in transit and the shipping information has not been changed yet. We found here and it's great to know that you have already filed an After-sale dispute. You did the best thing in getting a resolution on this issue. Our team is currently arbitrating the case and is finding out why the item wasn't delivered. Please check both your personal and DHgate inbox as you will surely be contacted once a decision has been made by the analyst in charge for this dispute.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have never had a problem with dhgate since I have joined the website 3 years ago what a great site to buy stuff. From things you need to sports stuff and electeonics. I would recommend it to anyone 100% with no regrets best site!
Hi Miguel,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
THE SHIPPING IS FAST AND THE QUALITY OF THE PRODUCTS ARE ON POINT. THIS IS MY FAVORITE ONLINE SITE FOR SHOPPING.
La experiencia de compra en dhgate es muy satisfactoria, se trata de una pagina de compras con mucha variedad de productos, y hasta ahora todas las compras que he realizado tienen una calidad considerable, siendo el tiempo de llegada de los pedidos aceptables.
Hi Marcos,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
DHGate has been the most consistent international supplier I have used thus far. I highly recommend them.
Hi Adam,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Item was described accurately and a good price considering the quantity and quality! I would definitely recommend this to a friend to purchase for themselves an again me!
Hi Robert!
Thank you for your positive feedback. We are glad to know you are satisfied with the item you received. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Davis!
Thank you for your positive review! We are glad to know you had a great shopping experience with us. We are looking forward to your future purchases.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com