DermstoreReviews 488

So I set up an auto order shipment of a product and it shipped before I could stop the order. This was my fault because I didn't keep track of how often it would be shipped to me. So no biggie, I can just return it. I did return the item in which I chose store credit as the option because it was free according to the site (and I would use it for cleanser eventually). I called today to see if I can use my credit and they said it was sent to me in an email. The two addresses in which I use did not contain anything from Dermstore. So I asked the representative which email and he said my college one. Apparently when I logged in using my FB account it linked with my college email. I found you can't use your school email after you graduate bc I totally tried to hack into it (and it didn't work obviously bc it's been 10 years). I have another account with Dermstore using my gmail but the representative said it wasn't possible to send it to that one bc its not the account I purchased the product with. Such BS and now I'm out 25 and some change. That may not be a lot to some but it is to me! So word of caution when you place your order make sure your email is set to the one you use everyday.

There was a missing item in my shipment! This was very disappointing for my "first" order with DERMSTORE! I didnt receive a phone call nor an email regarding this error. When I call the customer service the girl told me that the item is "out of stock" and only can do a refund at this point! First of all, there should not be a missing item in the shipment. Second, if it was "OUT OF STOCK" someone should have communicated with the matter NOT take the money and wait until the customer call to complain! This is an "ONLINE STORE" where they should take responsibility with issues such issues. Dermstore is an online store does not have integrity NOR take their customer seriously!

The products are fine but if you find yourself in a situation where you want a refund, you're out of luck. On top of that, I ordered some mascara three months ago and out of the blue they send me an email that they had processed my order for mascara, that I had not placed. I was lied to on the phone and told it had shipped and there was nothing I could do but wait until I received it and return it. Seven days later, the charges was still "processing" so I could not dispute it with my bank. I called Dermstore back and was told the shipment had been canceled the day I called (7 days ago) but they were still holding on to my money. They could not say when they would release the hold. I will never purchase from them again. They could release the hold if they wanted to, but they make a lot of money doing this to people. The interest adds up.

I tried to make a purchase on the DermStore site using a $25 Visa gift card and putting the rest on my credit card. Apparently, the site has zero way of entering more than one payment method. I was only buying the items because I could cover most of them with the gift card, so now I'm just not able to buy the items. In this day and age of technology, this seems like a pathetically low quality site. Contacted customer service and they basically told me "nope - sorry, go somewhere else." They definitely lost my business.

I ordered an 8 piece Obagi skincare set. Total cost was $469.73. One of the bottles had a defective pump. I contacted customer service and they set up a return (for that single bottle). I sent it back and they promptly sent a replacement. I used for about 3 weeks and it didn't meet my expectations. I had to return it (which was a pain to try to do from their website and I ended up having to CALL customer service to initiate the return.) SO, they said it wasn't a problem, since I was well within the 30 day refund window. WELL, I got my refund. They only refunded me $366.56! I sent an email to customer service and they said that they subtracted the cost of the replacement bottle that they had sent. SO, you mean that I pay for 8 pieces, have to exchange a defective bottle, and RETURN 8 pieces, and they charge me for the replacement? So, I'm having to pay for a bottle TWICE that was returned? I will NEVER purchase from this company again. I've also filed a claim through paypal. SHADY COMPANY.

BeautyFIX is the best box around. Yes, it is more expensive then Sephora Play! Box or Allure, but the quality and diversity of the products are unparalleled. For starters, they carry top brands like Obagi, Skinceuticals (my fave), elta md (best face sunscreen by far). Try their box, you won't be disappointed. The only thing I don't like much - where Sephora beats them by a milestone - is that they offer very cheap free samples with purchase, not the nice 3 free choices that Sephora and Nordstrom do.

My first and only order with Dermstore was for the DHC White Soap. I ordered 27 bars, which is normal for my family, as we stock it pretty well and for long periods. The bars are shipped in packs of 3 bars, so my order was for 9 packs of 3 = 27 bars. I was charged for 27 bars, and was shipped 9 bars total. When I wrote to Dermstore's customer service dept., I received "ZERO" responses. My only recourse was to dispute the charge for 18 bars of soap. Obviously, this company is lousy at filling orders, and negligent to respond to customers' queries. But they had no problem taking the full charge for my order... next time I want 1/3 of an order, it won't be with these folks. I am very disappointed.

I recently purchased a few items from Dermstore, including a T3 hairdryer, a deep conditioner and a toner. When I received my products, I checked the deep conditioner first. I noticed that the seal on the product was broken and it was only 1/3 full. I thought perhaps someone accidentally twisted it and it was supposed to be like that. Next, I opened my T3 hairdryer... I've never been so shocked or disgusted in my life. First of all, the hairdryer was not in any sort of packaging inside the box, it was just thrown in there with some of the parts. Second of all, it had hairs stuck to the back and side of the hairdryer, and there was a lot of build up on the handle. My last hairdryer of 5 years didn't even look like this! I didn't even bother checking the toner that I had purchased, and threw everything back in the shipping box. I can't believe such a company would allow for something like this to happen. Now I have to deal with the nightmare of shipping all this back and waiting around for them to receive this before getting a refund, even though they were QUICK to charge my card for purchase. Be sure to thoroughly check each product that you purchase from this site, or just not purchase anything from here at all.