Barbara C.

My husband purchased an alarm clock for me from them, and it broke. I called and they said to send it back and they would reimburse me with a gift card. The lady also suggested another product that she said was travel size. It came and it was not travel size. I sent that one back as well. Because I have received no refund or gift cards I called them today. Out of an $89.95 purchase, the man in customer service said I would be refunded $11.99 and no gift cards. I asked to speak with his supervisor, and he said same thing. They even sent the refund to the wrong credit card that no longer exists. Do not buy anything from this company!

I received the second part of my order and everything came in good shape. They even put in another sample. Please contact someone in customer service who will help you before you give up on Dermstore. I was pleased with the help Ryan gave me. Thanks Ryan!