DermstoreReviews 488

Do NOT order from this store; they are incompetent and rude. My recent order with Dermstore was cancelled without my knowledge and without notifying me. I spend $1200-$1500 per year with them; more in the past few years and was surprised when I called them and I was told there was a mix up 4 years ago; their records indicated I returned some product, received my credit, but they never received the product back. Or so their records showed. I was essentially called a liar and a thief. After some discussion, and 45 minutes later, I got through to a supervisor, I was then told this was an error, she apologized profusely, but the damage has been done. Never again.

I ordered Shampoo and night cream for 80$ and received email from my credit company that they charged me for 80$ but nothing shows in my account on Dermstore.com and no confirmation email sent to me. Chatted with them for hours and called them several times but every time stayed on the line for almost 1 hour and they said as there is nothing shown in my account they can not do anything. I asked them to send them my credit card confirmation and if nothing is shown in my account why they charged my account exactly 80$, same price of my order. So annoying. Now I shall call my credit card company and ask them to dispute that charge because Dermstore can not provide reliable website for its costumers.

Do not buy anything from this store. Let my experience be one that you can benefit from. I was in the market for a new blow dryer. After reading numerous reviews, I decided on the Josh Harry Pro one and saw that Dermstore was offering it at a great sale price. I purchased the Josh Harry Pro blowdryer on 5/18/18. I have been using it 2-3x/wk. I noticed that it wasnt blowing out hot air as well as my Conair 1875 or my T3 featherweight travel hair dryer. I wanted to give it a chance but it continued to underperform. It took 2x as long to dry my hair. I do not have thick or thin hair but in between. After using it for almost 3 weeks, I was still dissatisfied. There were so many good reviews that I figured I may have gotten a lemon dryer. I contacted Dermstore customer service to exchange the lemon product but was told that I would have to pay $9.95 for their warranty, and then they will ship me a new dryer. WTH. Its only been 2 weeks! You sent me a lemon product and now I have to give you more money to send me a working one that should have been sent to me in the first place? Is this even legal? Fraudulent wouldnt you say? I asked to speak with the manager because this made no sense to me and was told by the CS named Candice that she will forward my request to a manager. I should hear back in 24 hours. They have a lot of managers so she couldnt tell me the name of the manager who will be contacting me, but yet, none was available to speak to me and that I would have to wait 24 hours for one to give me a call. This again makes no sense and a lot of run around.

Dermstore reached out to me regarding my negative experience. They told me to contact them privately so that they could discuss what occurred. So I sent them a direct message several weeks ago and have not received any further communication whatsoever. It seems that they want the appearance of being helpful and accommodating but then will leave you hanging.

Through expedited shipping I was sent the wrong product. These things happen as (the customer service supervisor reiterated) humans do package the shipments... So, I am now waiting 6 days for item i purchased, apparently their warehouse is closed for the day (@ 2pm), they do not overnight on Thursday and Monday is a holiday? I have also been asked to print shipping label, repackage wrong item and ensure it makes its way to the post office! No discount of item arriving next week, no APOLOGY and frankly in the past I have had companies (high end companies) tell me to keep the product that ended up at my house due to their negligence. THIS IS A LOW-END COMPANY, ignore their nifty 20% off popups unless your time is worth less... 40 mins on the phone with robotic snarky customer service rep, manager, and supervisor...

Was sent my original order, then 3 weeks later received an email that another order was shipped. I called right away and they told me they couldn't cancel it as it was already shipped but I could send it back once I received it. WTH! Thought it was ridiculous since they clearly shipped the same order TWICE! Also why was it 3 weeks later?! How was that even approved? SO confused and they have no explanation either as to why I was sent/charged twice. Such a hassel for something that was not my fault. A month later still waiting on my refund so I do a quick online chat... oh yeah we'll refund it right now. Umm excuse me, why did it take you an entire month to complete my refund in the first place? Where you hoping I would forget and not issue one? Seems super fishy. In the end I did get refunded however It was a huge hassle for something that didn't need to be that complicated. And I might add poor customer service through out the entire process. Won't be ordering from them again!

Received 2 faulty products and a lot of hassle trying to get a refund. They offer "free" returns if you accept a store credit instead of a refund. Not wanting to pay to ship back a bad product, I opted for the store credit for Jane Iredale foundation that was separated and would not blend. I used the credit to purchase Leonor Greyl shampoo that was not the same color, texture, or scent as the exact same bottle purchased from Leonor Greyl directly. I received a fraction of a refund, but was re-issued another gift card for the same amount as the original one for the foundation. I don't want to keep getting store credits for faulty products that I can either lose money on shipping them back, or keep getting a store credit for more garbage product. - Buy directly from the manufacturers and save yourself some stress.

This is the very WORST beauty company I have ever dealt with. They are completely run by robo emails and robo phone customer service. For three weeks I have been trying to cancel an order after not being able to contact a human being. Unfortunately I ordered on PayPal and even tho order is pending there is not an option to cancel and it says "authorization" but I am spinning wheels here. DO NOT USE THIS COMPANY. If you have one problem with them they do not have a staff to resolve problems.

It is very likely that my debit card data was stolen from this companies database. I receivced a fraudlant charge that appeared to be from them or an affiliate. The phone number related to the charge was a fake Verizon cell phone. I sent Dermstore a message via live chat and also took the time to call them to explain. They told me that is it impossible that anyone could get access to their system. LOL. You be the judge of that. Even big companies can be hacked. Nevertheless, I will not be ordering from Dermstore again since they would not recognize my situation. Just excuses from them.

I placed an order February 14th for 2 Harry Josh brushes (they HAD A PROMO running) waited and waited and wondered why the order had not arrived. Logged on only to find out that my order was cancelled. Called the CS line with ZERO luck - held on for 40 minutes! Used the Live Chat service and connected with April who pretty much swore they sent me an email. I RECEIVED NO EMAIL stating my order was getting cancelled. She then told me to place another order and I mentioned I ordered this during a 20% off promotion - she told me there is no promotion on my order! Went back and looked an lo and behold yes, there is 20% off my order. She tried to appease me by offering 15% off AFTER I ASKED FOR IT for all the hassles I was going through! I am extremely frustrated about this - how does this company stay in business? There are so many bad reviews about your company. I am also waiting for a refund on an item FedEx states they have signed for and received!

I was trying to order few items ($100 +) from this site. The transaction didn't go through and they sent an confirmation email saying that the transaction didn't go through due to payment issues. I realized that I had input my card number wrongly. Created another dermstore account and ordered the items successfully. A week later they have now sent an email saying order is successful. I don't want another set of my order. Called and waited over 2 hrs in their customer service line several times. Their customer service number is a joke. HOW COULD THEY CHARGE MY CARD WITHOUT MY AUTHORIZATION is what concerns me. THIS COMPANY IS A BIG FRAUD.