Dermstore
Questions & Answers
Here’s what buyers have asked with answers from Dermstore staff and previous consumers.
8
questions answered
0%
answered within 1 day
Answer:
No! According to Elta MD this store is not an authorized dealer and obtain their products illegally.
By Mandy B., over a year old
Answer:
Hi Matthew, we are happy to confirm, we are not a scam. There may have been a lag with the order confirmation, or if paid with Paypal the confirmation may ave been sent to the email address associated with your Paypal email if its different then the email address provided on the order. Also if your email address is a Gmail address it would have been sent to you promotions folder. We truly apologize for any inconvenience this may have caused.
By Dermstore C., over a year old
Question:
24 hour waterproof eyebrow
Question:
I need to return my order but want to pay for return shipping myself. Do I need an RMA number?
Answer:
Thank you for reaching out to us. Yes you will need an RMA number for returning your products.
By Dermstore C., over a year old
Answer:
I have ordered Elta MD products from them several times and had no problems.
By Barbara C., over a year old
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Typical questions asked
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Where is the company located?