Jessica M.

Fraud company. I ordered a bedroom set in May 2022 with promised delivery in June, then July, then Aug. I canceled and was told that it was already shipped. Items arrived in Oct. All items were damaged: scratched and dented headboard, missed areas of paint, bedposts are different colors, pierced nail through footboard, chipped sideboards, and nightstands that are cracked through or can't pull out drawers. Sounds unbelievable but no lies! I sent videos and photos immediately. They kept giving me fake promises and indefinite dates for replacements. We exchanged emails 1-2x/wk for 2.5 months. This was almost a full-time job for me. After numerous emails, they sent replacements that were still damaged and refused to give me a refund. I disputed the charge with the credit card company and is still pending investigation. I sure hope the cc does the right thing. It's been a nightmare! Save yourself from making a costly mistake.

I ordered a set of lytera 2.0 ($356 at reg price) from BD and they sent me products that were due to expire within 6 months. I called to complain and was sent 2nd package that came from same lot# with same expiration date within 6 months (I know this because I kept the reciept). I called again and CS convinced me to exchange it again for "3rd time is the charm." Third package came from same lot # same expiration date. I called 4th time to refund and was given a hard time by Inez. She placed me on hold for near 20 minutes and came back stating that they will return this as a one time courtesy. EXCUSE ME! I have been in contact with you after each near expired package withn 30 days as per your return policy. Please read up on your policy since you are paid to represent them. Horrible customer service. Believe me, this will be the last I order from you. Ridiculous!

Do not buy anything from this store. Let my experience be one that you can benefit from. I was in the market for a new blow dryer. After reading numerous reviews, I decided on the Josh Harry Pro one and saw that Dermstore was offering it at a great sale price. I purchased the Josh Harry Pro blowdryer on 5/18/18. I have been using it 2-3x/wk. I noticed that it wasnt blowing out hot air as well as my Conair 1875 or my T3 featherweight travel hair dryer. I wanted to give it a chance but it continued to underperform. It took 2x as long to dry my hair. I do not have thick or thin hair but in between. After using it for almost 3 weeks, I was still dissatisfied. There were so many good reviews that I figured I may have gotten a lemon dryer. I contacted Dermstore customer service to exchange the lemon product but was told that I would have to pay $9.95 for their warranty, and then they will ship me a new dryer. WTH. Its only been 2 weeks! You sent me a lemon product and now I have to give you more money to send me a working one that should have been sent to me in the first place? Is this even legal? Fraudulent wouldnt you say? I asked to speak with the manager because this made no sense to me and was told by the CS named Candice that she will forward my request to a manager. I should hear back in 24 hours. They have a lot of managers so she couldnt tell me the name of the manager who will be contacting me, but yet, none was available to speak to me and that I would have to wait 24 hours for one to give me a call. This again makes no sense and a lot of run around.