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I ordered Shampoo and night cream for 80$ and received email from my credit company that they charged me for 80$ but nothing shows in my account on Dermstore.com and no confirmation email sent to me. Chatted with them for hours and called them several times but every time stayed on the line for almost 1 hour and they said as there is nothing shown in my account they can not do anything. I asked them to send them my credit card confirmation and if nothing is shown in my account why they charged my account exactly 80$, same price of my order. So annoying. Now I shall call my credit card company and ask them to dispute that charge because Dermstore can not provide reliable website for its costumers.
Mahraz A.'s review of Dermstore earned 2 Very Helpful votes
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Hello, Mahraz we truly apologize about inconvenience you may have experienced with Dermstore. We will send you a private message to see if we can correct the problem.