janny l.

I broke out using this brand skin care products. I suffered for 6 months. Spent 1000s dollars going to dermatologist for the brake out. OMG!

There was a missing item in my shipment! This was very disappointing for my "first" order with DERMSTORE! I didnt receive a phone call nor an email regarding this error. When I call the customer service the girl told me that the item is "out of stock" and only can do a refund at this point! First of all, there should not be a missing item in the shipment. Second, if it was "OUT OF STOCK" someone should have communicated with the matter NOT take the money and wait until the customer call to complain! This is an "ONLINE STORE" where they should take responsibility with issues such issues. Dermstore is an online store does not have integrity NOR take their customer seriously!