Ying H.

I recently purchased a few items from Dermstore, including a T3 hairdryer, a deep conditioner and a toner. When I received my products, I checked the deep conditioner first. I noticed that the seal on the product was broken and it was only 1/3 full. I thought perhaps someone accidentally twisted it and it was supposed to be like that. Next, I opened my T3 hairdryer... I've never been so shocked or disgusted in my life. First of all, the hairdryer was not in any sort of packaging inside the box, it was just thrown in there with some of the parts. Second of all, it had hairs stuck to the back and side of the hairdryer, and there was a lot of build up on the handle. My last hairdryer of 5 years didn't even look like this! I didn't even bother checking the toner that I had purchased, and threw everything back in the shipping box. I can't believe such a company would allow for something like this to happen. Now I have to deal with the nightmare of shipping all this back and waiting around for them to receive this before getting a refund, even though they were QUICK to charge my card for purchase. Be sure to thoroughly check each product that you purchase from this site, or just not purchase anything from here at all.