So I set up an auto order shipment of a product and it shipped before I could stop the order. This was my fault because I didn't keep track of how often it would be shipped to me. So no biggie, I can just return it. I did return the item in which I chose store credit as the option because it was free according to the site (and I would use it for cleanser eventually). I called today to see if I can use my credit and they said it was sent to me in an email. The two addresses in which I use did not contain anything from Dermstore. So I asked the representative which email and he said my college one. Apparently when I logged in using my FB account it linked with my college email. I found you can't use your school email after you graduate bc I totally tried to hack into it (and it didn't work obviously bc it's been 10 years). I have another account with Dermstore using my gmail but the representative said it wasn't possible to send it to that one bc its not the account I purchased the product with. Such BS and now I'm out 25 and some change. That may not be a lot to some but it is to me! So word of caution when you place your order make sure your email is set to the one you use everyday.
Please reach out to us regarding your return and we will gladly assist you at 800-213-3376.