- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Great shopping experience. Easy.
Repeat Customer.
My first and only order with Dermstore was for the DHC White Soap. I ordered 27 bars, which is normal for my family, as we stock it pretty well and for long periods. The bars are shipped in packs of 3 bars, so my order was for 9 packs of 3 = 27 bars. I was charged for 27 bars, and was shipped 9 bars total. When I wrote to Dermstore's customer service dept., I received "ZERO" responses. My only recourse was to dispute the charge for 18 bars of soap. Obviously, this company is lousy at filling orders, and negligent to respond to customers' queries. But they had no problem taking the full charge for my order... next time I want 1/3 of an order, it won't be with these folks. I am very disappointed.
J T.'s review of Dermstore earned 6 Very Helpful votes
J hasn’t received any thanks yous.
J doesn’t have any fans yet.
J isn’t following anybody yet.
Empty.
No problems on my first order and received the order complete.
Hello, JT. We truly apologize about inconvenience you may have experienced with Dermstore. We will send you a private message to see if we can correct the problem