I ordered an 8 piece Obagi skincare set. Total cost was $469.73. One of the bottles had a defective pump. I contacted customer service and they set up a return (for that single bottle). I sent it back and they promptly sent a replacement. I used for about 3 weeks and it didn't meet my expectations. I had to return it (which was a pain to try to do from their website and I ended up having to CALL customer service to initiate the return.) SO, they said it wasn't a problem, since I was well within the 30 day refund window. WELL, I got my refund. They only refunded me $366.56! I sent an email to customer service and they said that they subtracted the cost of the replacement bottle that they had sent. SO, you mean that I pay for 8 pieces, have to exchange a defective bottle, and RETURN 8 pieces, and they charge me for the replacement? So, I'm having to pay for a bottle TWICE that was returned? I will NEVER purchase from this company again. I've also filed a claim through paypal. SHADY COMPANY.
Thank you for reaching out to us, our records show that we have credited you back for your purchase. If there are any further questions please feel free to reach out to us.