Dell

I ordered on March 25 and received my items a week later but I was never invoiced for my purchase as I have a deadline for billing. I've been calling them every day for 2 weeks now trying to get this done and they just give me the runaround every time. It's shocking that it's this difficult to even pay them and a miracle that they aren't out of business. Easily the worst customer service experience of my life. Congratulations Dell.

Dell dispatched a subcontractor to change out a motherboard in my 6 months old laptop under warranty. However, when they did so, they locked up my hard drive making my computer not useable. I ended up paying over $650 to my local IT service provider to reinstall my hard drive from a recent back up and lost a few days' worth of work. All Dell ended up offering me in compensation was a $150 credit. I will never buy another Dell product and recommend you don't either!

They sent the computer to the wrong address. Then after a back and forth they picked it up to send to me. After 2 weeks still no computer. They actually did not believe that I did not get it because fed ex says it was delivered. It was probably sent to the wrong house again. Been on the phone every day with everyone telling me they will be back to me. No one calls back. This is very very poor customer service. I will never purchase from them again.

Had my laptop for 11 months and it crashes every time I move it. I called support and a tech came out and replaced the mother board but in the process he locked me out of my computer. It is now in BitLocker Recovery but my computer can not be found so now I have to reset everything back to factory settings. I have lost a years worth of school work, games, etc. Make sure you link your computer to your Microsoft account. The techs don't know to tell you to do it before they screw things up and the reps on the phone do not speak very good English so you just get more irritated trying to communicate. Don't buy Dell.

I wish my experience was as cool as the employees are mean, but it's just robots who eventually hang up on you after leading you in circles. And if you want to talk to a real person, for some reason that department is always closed. It's like the robot doesn't even want to talk to you considering how quick it is to hang up on you. It's ridiculous. Can't find a answer to my problem because of it.

I can't express my feeling while giving a review regarding one of the best companies from my childhood. Dell was the first ever PC I've got on my birthday from my dad and trust me it was as smoothly working system on that time as it is now.

I ordered a tablet just after the holidays and the expected delivery date has passed, when I contact Purolator who was handling the shipping they told me they didn't even have the item. When I contact Dell, not only did I wait 2 hours to speak to someone, they refused to provide any details in regards to who ships from their facility to the Canadian boarder and couldn't even confirm the package had in fact shipped. The representative just kept saying to wait 24 hours and kept trying to give me a service number. This was the worst experience I've had with any major company

They give you a runaround on their rebates. I used the online chat and phone call to confirm that I've given them the right documents they need, a couple of days after, they come back through email that it was incomplete, and asking again for a different paperwork(they are the ones that send the item, why wouldn't they know what they sent, if I provided them all the tracking no/item info/name and everything else? It's just a way for them to not pay your rebate... if that email goes to spam, or you don't open your email, then they made an extra buck. The phone line to call for rebates has an excuse that they are not the ones who has the requirements, so you cant complain to them. A cop out from the company, I would say. If they really want to serve the customer, they would do it on a better way... or, actually use technology. They're supposed to be a technology company, right?

They are absolutely useless. Their customer service reps will act as if they're helping but achieve absolutely nothing. From what I've heard from a close relative, their warranty process is a nightmare. I'd highly recommend that you look at on of their competitors as you'll be better off.

Dell products aren't the best, they're overpriced and their customer service reps (including the supervisors) are absolutely incompetent. What an easy job that must be. Answer text chats and do absolutely nothing.

On 8/3 I purchased an M17 laptop from the website. It stated free shipping within 48 hours. After a week I called and was told my order had been cancelled because they could not get the parts to build the laptop. It was to be replaced with an M18 and again sent out within 48 hours. It is now 8/18, no laptop and getting conflicting messages from call center. They have taken my money, lied, lied again, and now ignore my calls. Will not do business with Dell again.

Solid-state drive failed after two months. My repair was delayed by three weeks "due to unforeseen circumstances." When the part arrived, Dell switched out my failed 2 TB SSD for a 512 GB SSD. What a ripoff.

My desktop is a Dell computer and I recently bought a laptop for my daughter. The customer service couldn't be more helpful: they went out of their way to accommodate the delivery to my daughter's friend's schedule (he was going to receive it and take it to her). Unfortunately, two days after she started to use it, it crashed (software issue). If she was here in the USA, they would have taken care of it in days. A trustworthy company. My next computer will be from them because even if I have a problem, they do fix it.

Ordered laptop. The shipping address is incorrect (wrong city & state). Dell says that I have to wait for it to be shipped to correct it AND I am the one who has to contact Dell. There are two things on my invoice that I don't want/I don't think that I ordered them. Dell says that they cannot be removed so I am stuck with paying for services that I don't want and don't need. Mind you, my laptop has not shipped so there is no way that I could have used these services. I am going to contact consumer bureaus as well as state and federal officials about this