I ordered $1200 laptop but it never arrived at my place and every info was correct in my order. After 2 weeks they said we you have to wait for another week as your laptop is reverted from your current address location for some reason. Come on even if i place a new order it will take 3-4 days to deliver and they asking me to wait for a week for it. I said screw it and cancelled the order.
P. s got lenevo in 4 days
This is the second computer that I have bought from Dell online. My first one was a desktop which worked great but was outmoded (used floppy discs). It was still working fine, The Dell Inspiron laptop that I bought this year works great. Customer service, sales, technicians. And everyone I spoke with at Dell were professional, knowledgeable and helpful. I will buy Dell again when needed.
I have a Dell laptop. It repeatedly getting complaints. The recent problem is about its keyboard. Some keys are not working and not supporting the virtual keyboard. Worst customer service they have, not even responding
Dell computer discovered that the alienware notebook they went me was faulty. They sent a replacement computer to the wrong address - I repeatedly called them and emailed them and they still sent it anyway. The address was set up by a thief - I let Anytime Mailbox know and they cancelled the mailbox. We had to go to the mailbox to receive it - how unprofessional of Dell! I've been a longtime client of Dell and purchased many computers from them. I'm very disappointed.
Everytime I had to update my laptop there were issues. My backlit keyboard wouldn't light up or my trackpad stopped working. I recently updated the bios as per the request of Alienware and now my laptop is bricked. Don't ever buy a Dell
I bought one of their higher end desktops for my business and within a few months got blue screen of death and the couldn't start up anymore. Sent it back to Dell and they got it to start up again but didn't fix the root problem and within another couple months the same thing happened. They kept dragging it out for months giving me the run around until the deadline on my "premium" service was up, then they stopped responding to me entirely. Very expensive paperweight.
My brand new dell laptop (2016) came with plenty of issues between always requiring new updates in order to function and the sound never working unless headphones were plugged in. I ended up paying much more than what it was worth, not to mention I could never get it to print when I needed it to.
I have had Dell forever. They are very sturdy and you can trust them. My kids dropped them several times and they keep working. For college students they are a plus because come in many different formats. Very good job Dell. You have here a well satisfied customer. Thanks.
My dell laptop is the best one i have ever had! It lasted for 13 years and is still going strong, i just need a new battery and charger but instead use my boyfriends pc as don't need one now finished University!
It had been dropped hundreds of times, drinks spilt on it and it just kept on going! I love it!
I recently purchased a Dell laptop and it is awesome. Battery is slightly weak and it drains fast. I always clear cache but still i am facing this problem. Other things 10/10. Speed, color quality. Processing speed and sound, Hands up...!
Dell used to make quality products and they used to stand behind them. Those days are long gone. Many other companies make better computers and the Dell customer service is plain horrible. I purchased a Dell laptop 3 months ago and it has never worked properly. I spent hours on the phone with Dell techs to try to solve the issues. I then had to send it back to them in Jan. It was returned and I cannot use it. It locks up all the time. It is currently froze up and cannot do anything. Dell wishes for me to send it back to service again. Do yourself a favor and look elsewhere to buy a laptop. Dell is junk these days
For years, I've used Dell laptops and designed my own desktop computers. Dell laptops are very dependable, easy to use, have a lot of features, and are reasonably priced. They're also simple to improve. Dell updates and repair parts are available from a number of online retailers. Purchase Dell laptops and tablets from a reputable aftermarket Dell device dealer for the best prices. I got a lot of my Dell laptops from them. I've never had an issue with this manufacturer, and the Dell products they sell come with a one-year warranty.
Very reliable appliances that improve through the years! Dell E5470 is my latest purchase and the laptop is as good as all the previous models I had. The company issues various items, and some of those can have too much of pricing, but after some research you can always find one suitable.
Dell has proven again that its worst customer care company. Its first month of using new laptop and my C drive is full without any reason. After doing some hardware tests with remote access of Dell, The agent asked to pay for software check of this new ordered laptop. This is really a Biggest Scam company of this 21st Century. To all future users! Stay away from this garbage service company.
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I bought an OmniPlex business computer online. The money was immediately taken from my account. I get an email saying the computer had been delivered. It wasn't. Then it shows it was sent back. There are NO agents who will answer a call if you call their sales phone number. There was no explanation. It has now been almost a month and I have no computer and no money. I would pay close attention to these reviews and not buy through Dell.
My son bought a very expensive gaming laptop. When he got it the charger didn't work and they said it was wear and tear. Finally he was able to send it in and they said they would fix it. He got it back and the battery won't hold a charge. He has had the laptop for a total of 24 days in his possession and he wants to return because obviously this laptop is junk. All he is getting is the run around. I helped him today for 2 hours and no one will listen. They say it is over 60 days but it took 1 month for him to get the laptop from Dell. Don't buy from them. This company is an absolute scam and now my son is out $2400!
I've always wanted to buy an alienware computer and finally decided to order one. I got the Alienware Alpha and regret my purchase deeply. The computer is extremely slow and constantly freezes up. It is unusable about 50% of the time... I definitely would not recommend anyone order one of these from dell.com.
Dell is great, a little overpriced but overall their laptops are quite good quality. I prefer laptops from a reputable source like Dell, and I've never had any quality issues with them so far. I will continue to buy. Their desktops, however, are largely overpriced, so stick to their mobile offerings and you'll be good!
I have very much enjoyed my Dell XPS 13-7390 laptop, however, Dell Technologies does not support their products very well, even when I did have a warranty. For instance, a technician had to come to my place to replace the mother board even though I had a warranty. This cost me an arm and a leg. Now, my warranty has expired, but I called just to get technical advice regarding how to fix my USB receiver, and they refused to assist me unless I paid $99 for a one-time fix. Dell's products seem to be okay, but their support stinks!
Bought a laptop a few weeks ago and it has a wifi 6 network card 201.11ax the reason I bought it so I can take advantage of my wifi 6 network the laptop will not recognize the 6 network I called tech support he actually tried to fix it he said it was my router contacted my internet provider they did a diagnostic and said my internet is fine the 6 is running called Dell tech again this guy did nothing but refer me to the next level tech support for a 99 dollar fee I paid the money called the next level tech who did absolutely nothing but send me an email saying my network card doesn't support wifi 6 I said to him are you out of your mind any idiot knows that 201.11ax is a wifi 6 card he actually tried to brush me off with a lie like I can't google a network cards capability
Overview
Dell has a rating of 1.6 stars from 538 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dell most frequently mention customer service, tech support and hard drive. Dell ranks 184th among Computer sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members