Budget Car Rental
On December the 11th, 2015, a Blue KYA was rented at Budget Rent a Car at Garrett Hidalgo, 1801 South Federal Hwy, Stuart, FL 34994, by a third party. Due to mishandling of consumer communication and credit card information, it was seized by Port St. Lucie Police on January the 8th, 2016. On the trunk of the car there were goods belonging to me valued on around $5,000.00. The car was transferred to Budget West Palm Beach. I filed a request to have my belongings returned, which was bureaucratically replied and no further written communication was exchanged with me. I was informed by Detective Richard Serra, from Stuart Police, that it was my right to retrieve my belongings from Budget. Since no written communication was possible, my family and I proceeded as the company instructed us: we called the West Palm Beach Budget number to speak to the manager. I am a Latino (Brazilian) woman living in the USA as a permanent resident under the exceptional ability and higher degree provision (EB-1A visa) but at the time, in January 2016, I had just been a victim of grand theft credit card fraud here, in the USA, due to which I lost all my assets in Brazil. With no American legal document, as a Latino woman, I was treated with total disrespect by Budget Rent a Car, whose manager refused to pick up my calls. At some point I called as someone else and he picked up the phone, a strong evidence that he was avoiding me. He told me he would return my belongings but wouldn't pay for the shipping. My sister provided him with her FEDEX account information and I told him it was paid for. I never heard from Budget again. I have strong reason to believe my belongings were taken while the car was in custody of Budget Rent a Car, since it was seized by the police and immediately handed to the Stuart Budget agency. Nobody else touched the car. This kind of impunity added to the ethnic and sexual discrimination send a clear message to the consumer concerning the corporate ethics of Budget Rent a Car. Budget can't deny this case because we both have documents concerning it. While they can continue their disrespectful treatment and ignore the unauthorized "misplacement" of my belongings, I can continue to denounce their unethical and predatory behavior.