DealFind

I purchased the flying shark by widget love. I bought it as a Christmas present and submitted my voucher on Dec 3. I didn't need it until Jan 6, so I thought I had plenty of time. After 2.5 weeks of waiting, I called widget love and left a message. They never returned my call. I posted an email. They never replied. I called dealfind.com to ask for either the product or a refund. The girl told me that the company had better response than expected so they were having to go through a different vender to send the orders. She said that I should receive the order within a week or so. A week or so later, I called back because there was no product. No response from widget love. Dealfind.com says that the product is being shipped from Canada and has to go through customs. So, give is another week before requesting your refund. I called back today (2 weeks later). The guy told me that there was a problem with customs when the product was shipped, but the issue has been resolved and the product has been shipped. I should have it within a week. I told him I didn't want the product anymore. Just give me the refund. He said to fill out their contact form requesting a refund and when I recieve the product to send it back the merchant. They would process my refund once the product was verified as returned. I asked what I needed to do if I never received the product. He said call back in a week.

Honestly. At this point, if I receive the product, I should get to keep it and get a refund. But, I am happy to return it if I get my refund. I don't want it or anything to do with widget love or dealfind.com. I am prepared to dispute the transaction and report these companies to someone if I do not receive the refund or the product. We'll see what happens.

I bought some hanging tomato planters from Dealfind through Track Your Deal (a separate website offering the actual product), and I got scammed! I placed the order, and when entering my credit card info, I clicked the button for "use billing address for shipping", but somewhere between there and the confirmation email... guess what, my address conveniently got changed from Massachusetts to NORTH DAKOTA. NOWHERE in my billing info, or credit card, or anything else I typed does it say NORTH DAKOTA. And even if I actually had accidentally typed North Dakota into my billing info and didn't realize it, it wouldn't have gone through because it didn't match my real address. So, needless to say, I did not get my hanging tomato planters, and obviously nobody from Dealfind or from Track Your Deal is answering my emails (Track Your Deal is conveniently ALWAYS closed... whenever you try to "chat" with a customer service representative, it says they are not available because the office isn't open). I tried calling Dealfind (*******369) but they do not have phone support for customer service. They direct ALL customer service requests through the useless "contact us" message center on the website... which obviously never responds to anything, ever. So, I started calling up random sales people there (start with extension 259, then 258,257,256 etc etc) to see if they were of any help... and I actually laughed out loud when the woman on the phone (Karen) literally said "I'm in sales, I don't do anything." Verbatim. She literally told me she doesn't do anything. I didn't disagree with her.

Congrats, Dealfind... you lost ANOTHER customer. Good luck with your inevitable bankruptcy.

DO NOT USE THEM!

My boyfriend bought a deal back before Christmas. It was for two movie tickets through fandango, a $50 walmart.com gift card, and a $20 gift card to restaurants.com. All for a mere $50.

He paid. There were immediate problems. He tried and tried to get the codes for the different deals. He had trouble with the walmart one right away. He contacted dealfind and they said that they new there was a problem and they were working on it.

He got the fandango one. And the restaurants.com one. So, he got busy and kind of forgot about it.

We went to use the movie tickets this last weekend and the code wouldn't work. Fandango said that the code had been "cancelled". So, my b/f called dealfind and asked about it. Their reply was: "Oh yeah, that deal is no good. They couldn't fufill the deal. Send us an email about it and we'll refund you."

Well, my question is, if they knew that the deal was no good, then they should have refunded everyone IMMEDIATELY! And when did they know that it wasn't good? Before we called about the walmart issue?

They are blaming it on a 3rd party - digital doorstep - which is apparently now out of business.

My b/f emailed them on Saturday and they got back to him today (Thursday) that they would either refund him (if he provided his credit card info) or give him $50+10% dealfind money.

WHY WOULD WE WANT TO TAKE A CHANCE ON USING THEM AGAIN?

And i searched the internet and there are DOZENS AND DOZENS of complaints about their actions!

SOMEONE START A LAWSUIT! WE'D DEFINITELY JOIN!

THEY ARE SCAM ARTISTS!

STAY AS FAR AWAY AS POSSIBLE!

I also ran a deal with dealfind. It was an absolutely terrible idea and they went ahead and ran an ad I didn't approve, using a logo they created instead of my own and photos they did not have the rights to use. I hadn't even signed off on a contract or agreed on many of the details. They ran the coupon prior to Mother's Day for my flower shop. It was a complete disaster and I received no assistance or advice from any of the staff at Deal Find.

After an extremely stressful few weeks, and a huge loss in profits, I ended up deciding not to accept any of the vouchers going forward. It was the best decision I have made. I have posted the information on my website and Facebook page as well as numerous places within my shop and on the front door. There have been some upset customers, which I completely understand, but this would have put me out of business, with out a doubt. I know it was the only choice I had.

Deal find sent me an email stating that if I did not accept the vouchers they would pursue legal action a few months ago. I have not heard anything since then. They have been offering all customers refunds, even though it is past the 30 day cut off.

I requested they send an email out to all customers to request they get a refund and apologize for the inconvenience, but they refused.

The idea works in theory, but in reality there is no way a business can benefit from such a deep discount, no limitations, the deal seeking customers it attracts or the terrible "contract" they have created.

I am very much against Deal Find and would recommend that any business stay as far away from it as possible, no matter how tempting the salesman may make it appear. It seems like an ideal situation that you put no money down, they will send you money, you get advertising and customers walking through your door. Take a second to crunch the numbers at the discount you have provided, less the portion deal find takes, less any refunds Dealfind processes (which they take entirely from you, while keeping their portion). I was told a typical voucher would sell 200-400 max. Mine sold over 900.

I also strongly advise customers to remember that if a deal is too good to be true, it probably is. Many shops have been so over run by deal find customers they aren't able to make time for their regular customers. Just because they are busy does not mean they are doing well, it means they are spending a huge amount of time and money trying to please deal seeking customers, who will only move on to the next similar company when the next coupon comes out. All the while alienating their regular customers who are willing to pay regular price and support them as loyal customers. Merchants set their prices to ensure they can pay for their inventory, staff, bills, debt, etc - not to rip you off.